Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic fo... See more
Company replied
I never heard about Twentyeight Health until I needed it! I really didn’t think I could easily get reproductive care at my fingertips, but I can. Ms. Shelby Hughes, NP, has made my experience using th... See more
Company replied
Twentyeight Health has been my go-to supplier for contraceptives for years. They always resolve any issues or questions in a timely manner, and I’ve never gone without a prescription, even when my ins... See more
Company replied
Company details
Written by the company
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Contact info
330 E 38th Street, 10016, New York, United States
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4.5
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company
Amazing company! I’ve been using them for years and never disappoint. Especially love working with Clear from their Care Team. They are always helpful - highly recommend!
8 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Shannon,
Thank you for sharing your experience using our service over the past few years!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Clear from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Amazing customer service as well as an…
Amazing customer service as well as an easy online way to achieve birth control, also many other health benefits. Thank you !
4 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Nicole,
Thank you for sharing your experience using our service to access your birth control!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
super easy!
Using twentyeight health has been super simple and easy for me! I get my birth control from them and they’re very kind! I had to restart my prescription and Jay answered all my questions promptly! I appreciate twentyeight health’s hard work!
26 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Alice,
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Jay from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Easy process and great quick service
Easy process and great quick service. Loella was ready to work with and answered all of my questions!
21 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Erica!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Loella from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I've been using twentyeight health…
I've been using twentyeight health since Covid and I can't find the right words to express how wonderful they are. Kelsey was awesome with helping me still receive services when I couldn't afford it. Getting help is so easy, convenient, worry n hassle free. I don't know what I'd do if it wasn't for them. Thank you Twentyeight Health, every single one of you rock!!
Jackie Turner
24 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Jackie!
Thank you for sharing these kind words about your experience using our service for the past few years! We're so grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. It was so great to speak with you and help find a solution that was right for you. I'm happy to hear we've continued to provide you with seamless, worry-free access to the care you need.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Valeria was such great help in my order…
Valeria was such great help in getting my order fulfilled. She was efficient and very friendly. I will be using this site in the near future.
I highly recommend.
17 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Kendra!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Valeria from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Love twentyeight
The website is easy to use, I always get my birth control when I need it, and the online chat feature is really helpful (especially Mel).
23 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Megan!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Mel from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I want a refund asap
I have been using this company for 3 months. I originally got a prescription with them for generic YAZ birth control. They sent me a brand one month, and a different brand without telling me the next month. I googled it, and thankfully it was similar to YAZ. I have a serious issue with their communication because it’s lacking totally and they don’t seem too concerned with a patients awareness of what they give you, when they change your plan, when things happen that need their attention which leads me to my ultimate complaint. I was waiting on my 3rd round of birth control and am on last 3 of my last pills of the 2nd month. I was surprised to have not received it yet. I look at my account and nothing out of the ordinary is going on. Says I should be receiving it on the 16th of June. It was the 20h when I looked. So I contacted the customer service line and eventually was told the following day they didn’t send it because the insurance I have needs an extra copay now. No thought to inform me well before this, nothing in my account, no apology. Now I am without my medicine and having to pay another doctor to get another prescription. This is total negligence to me and I will never, ever recommend a company this dismissive of my health, time, and money again.
21 June 2025
Unprompted review
Reply from Twentyeight Health
Hi there,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
This company was very helpful and…
This company was beneficial and patient with me when I needed it. They went out of their way to help when I needed it.
18 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Anna!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has provided you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Absolutely Incompetent
TwentyEightHealth is a joke. Don't waste your time or your money for people who are so incompetent that after a week's time of speaking with their doctor, are somehow still unable to submit a script to a local pharmacy, which is done digitally. It's like sending an email for these people, wtf. Additionally, what's the point of an online chat feature or even more insulting, a company phone number if it only goes to VM? I called within their phone hours AND I still can't get someone of the phone. This a joke for a "health company," that supposedly has the authority to prescribe medication. They clearly have no interest in retaining a new patient if they can't prioritize their health, who again, has been patient for a week already. That is NOT OKAY.
19 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Ada,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
Everything went so smoothly & the…
Everything went so smoothly & the communication is fast.. highly recommendable!
18 June 2025
Unprompted review
Reply from Twentyeight Health
Hi there!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has been able to provide you with the care you deserve.
We appreciate your recommendation and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Marilu was quick to respond and…
Marilu was quick to respond and provided me with All the help I needed. Thank you. Always professional helpful and friendly
9 June 2025
Unprompted review
Reply from Twentyeight Health
Hi there!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Marilu from our Care Team was able to provide you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Such an easy process
Such an easy process! When I had questions, Ana was so so helpful and kind! Thank you Ana!
16 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Sophie!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team was able to provide you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I’ve been waiting over a week…
I’ve been waiting over a week for birth control approval. When I signed up orginally I was told one day to approvals so as you can imagine this is very inconvenient now waiting so long to start my birth control and is putting me at risk for pregnancy…. YIKES. I reached out to customer service where Mel was more than accommodating and said she prioritized my request to the top of the queue. Knowing their isn’t much more she could do I was very satisfied with the customer service end of the company however still waiting on birth control. I will update my review accordingly when I actually receive some sort of confirmation and birth control
16 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Kristen,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service or our typical wait time, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
Amazing service
The team at Twentyeight health is just amazing. A had a question and Robbie answered right away. My issue was solved in just a few minutes. Best customer service so far. The providers are professional and listen to what you have to say. Got my prescription in just a few minutes, ni need to go to a actual doctor appointment. Definitely recommend!
16 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Cristina!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Robbie from our Care Team as well as our amazing team of providers have provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We are so glad to have you as part of our community and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
They used to be practically free but…
They used to be practically free but now there’s a monthly fee but I feel like the free extras and the customer service is worth it, plus they’re punctual
17 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Tahera!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. To continue providing the high-quality care you deserve–and continuing to add more value with more products and service offerings coming soon–we made this small adjustment to the cost of our Basic Care Plan. This change reflects increasing operational and pharmaceutical costs. We’ve absorbed some of these rising costs over the past few years and are committed to keeping these changes as fair as possible.
We truly appreciate having you as part of our community, and I'm so glad to hear we've continued to provide you with the level of support you deserve.
Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
If I could rate this zero stars I…
If I could rate this zero stars I would. Customer service is a joke. It’s been over three weeks of excuses and no script. The customer service is a bot. Their system crashes when you try to enter info. It’s garbage and probably a scam. Run.
*Edit* I also have found no apparent way to remove my information from their site. They say again they are looking into it, but that’s going nowhere.
16 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Misty,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
Clear did an excellent job
Clear did an excellent job. Clear was very prompt, courteous and helpful! 5 stars all the way 👍
7 June 2025
Unprompted review
Reply from Twentyeight Health
Hi there!
Thank you for sharing your experience using our service.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Clear from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Amanda!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Jay from our amazing Care Team ensured all your questions were answered and provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
The team that twenty eight health has…
The team that twenty eight health has is absolutely amazing! They always respond to any questions I have right away or if I want anything changed around, and they make it super easy too. I always get my deliveries on time if not earlier. Everyone is always super nice and caring too.
2 June 2025
Unprompted review
Reply from Twentyeight Health
Hi Makenna!
Thank you for sharing your experience using our service to seamlessly receive deliveries!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We truly appreciate you spreading the word and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
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