Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
finding a telehealth doc that would accept my insurance was so hard till i heard about twentyeight health, i love that i can make appointments over the phone and not worry about going into a clinic fo... See more
Company replied
I never heard about Twentyeight Health until I needed it! I really didn’t think I could easily get reproductive care at my fingertips, but I can. Ms. Shelby Hughes, NP, has made my experience using th... See more
Company replied
Twentyeight Health has been my go-to supplier for contraceptives for years. They always resolve any issues or questions in a timely manner, and I’ve never gone without a prescription, even when my ins... See more
Company replied
Company details
Written by the company
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Contact info
330 E 38th Street, 10016, New York, United States
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4.5
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ana helped me quickly and made sure I…
Ana helped me quickly and made sure I was good before we ended our chat. I had a bad experience with Nurx and since switching TwentyEight Health has been amazing! The customer service is 10 out of 10!
10 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Sherri,
Thanks so much for sharing your experience with our service since switching from Nurx!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team has provided you with the level of care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I have been with Twentyeight Health for…
I have been with Twentyeight Health for a few years now. I love that I am able to have my prescription filled yearly and they are mailed to me in a timely manner every month. I recently had questions and sent a message. Leila responded back to me fast, answered my question and gave me additional information without me having to ask.
11 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Jes,
Thanks so much for sharing your experience with our service for the past few years!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Leila from our Care Team has always provided you with the level of care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
10/10 would do again!
Catherine was wonderful, ensuring the prescription made it to my pharmacy on time, and had great communication skills!
9 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Jaz,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Catherine from our Care Team provided you with the level of care you deserve while transferring to your local pharmacy.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Easy to use and Affordable
Easy to use and Affordable! Nicole helped me through the way and answered relatively quick! You talk to real people in real time who are here to help and make sure you get what you need!
4 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Abby,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Nicole from our Care Team provided you with the level of care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Efficient
I was surprised with how quickly i got my birth control! I’m never doing it any other way again. Their customer service team was so efficient and answered all my questions too. You can tell they actually care.
8 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Leslie,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Ken responded to my email within just a…
Ken responded to my email within just a few hours. He provided the information I needed and resolved my issue. He also made sure I knew that I could contact them if I needed any further assistance with my account.
2 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Mandi,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ken from our Care Team answered all of your questions and provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Jay was so sweet!
Jay was so sweet to me and very quick to respond to help me with any question I had for her really appreciate her kindness now a days it truly makes the experience so much better! Thank you Jay!
2 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Margaret,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Jay from our Care Team answered all of your questions and provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
WEEKS without doctor fixing error and no refund for lack of service
**id like to update that i’ve gotten a refund following these postings. i appreciate the company looking further into it and updated review accordingly- thank you**
Firstly- when you sign up they charge the subscription fee. AFTER getting my prescription (this was the only quick part), I’m told i can’t get it delivered through them i have to use my own pharmacy (what is the point of paying $13 then? this was supposed to be for their delivery service and unlimited messaging with provider which i’ll get into later) but whatever it was too late i needed my birth control fast. so i send to walgreens nearby- first 5 days of waiting is walgreens fault not theirs- until it’s finally at walgreens and they say there’s an issue. they won’t describe it. i decide to send it to optumRX. now i see the issue walgreens had- the doctor didn’t even provide dosage information. so the pharmacist cannot fill it. so the pharmacy attempts to contact- multiple days no answer. here i am THREE. yes, three whole weeks later from the time i SWITCHED to optum from walgreens so- FOUR weeks total from time of starting subscription. i tried to be patient knowing doctors are busy people but this is just absurd? and customer service replies fast but they cannot do anything. the doctor is the one not replying or calling pharmacy. they tried to tell me the doctor DID try to call but it was out of operating hours… (optumRX is 24/7 pharmacists by the way so that’s not possible). mind you, this is CS telling me doctor tried. the doctor herself did not ever reply to me personally (which also- WTH did i pay $13 for?unlimited provider messaging was part of that but…she doesn’t reply? only automated response.). CS said they won’t refund me because the doctor did fix the error…really? then why is not fixed on optumRX? i went to a different online provider today and got my prescription filled without issues and it’s even already about to ship only 4 hours after provider spoke to me. TERRIBLE SERVICE i can’t believe they’re even in business and I feel scammed.
3 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Adrianna,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information. We will be in touch to further review and assist.
Sincerely,
Kelsey (she/her)
A truly wonderful healthcare…
A truly wonderful healthcare organization, Twentyeight Health provides convenient, easily accessible healthcare from the comfort of your home. Their communication and personalized touches are excellent, they make me feel like a valued customer. I look forward to continued care from their outstanding team of healthcare providers. My sincerest thanks for everything you do, you're amazing! And a special thank you to Ana for her professional and kind customer service! 🙏 Very Respectfully, Lilia Ghazvini
2 September 2025
Unprompted review
Reply from Twentyeight Health
Hi Lilia,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team has exceeded your expectations and provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Great Customer Service….Again!
Twentyeight Health has always been easy to work with. The customer service agent, Valeria, was quick to address all my questions and concerns and made refilling my prescription a breeze. Thanks!
25 August 2025
Unprompted review
Reply from Twentyeight Health
Hi Jennifer,
Thanks so much for sharing your experience! :)
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear the amazing Valeria from our Care Team has provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Convenient and extremely helpful representatives
Ana helped me with updating my RX and she was extremely helpful. She was efficient and very informative about next steps. Her assistance assured me that everything on my account was up to date. Twentyeight is super convenient, I have never had any issues what so ever
26 August 2025
Unprompted review
Reply from Twentyeight Health
Hi Nelsha,
Thanks so much for sharing your experience!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team has exceeded your expectations and provided you with the level of care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
You have been warned - Do not use this company
Do not use this company! Provider will just stop answering you after you started the birth control and stop refilling your script and it will completely mess your body up and when you need it most. Time is only valuable to them and they will waste a lot of your time, procrastinating weeks and months because they can. The provider treats you like you are beneath them. Use a reliable, caring, and professional company, you are being warned!
25 August 2025
Unprompted review
Reply from Twentyeight Health
Hi RJ,
Thank you for reaching out. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is not the experience we hoped you would have with our service, as our team is committed to prompt and efficient care.
Trustpilot is not allowing me to reach out to you directly to request additional information. Please send us an email at contact@twentyeighthealth.com asking to speak with Kelsey. I would truly appreciate the opportunity to look further into these concerns and assist to the best of my ability.
Sincerely,
Kelsey (she/her)
Reply from Twentyeight Health
Hi Brittany,
Thanks so much for sharing your experience using our service.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has provided you with the level of service you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Jay was just so nice and helpful great…
Jay was just so nice and helpful great customer service support thank you so much
1 August 2025
Unprompted review
Reply from Twentyeight Health
Hi Alicia,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Jay from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Thanks to Twentyeight Health !!!
Thanks to Twentyeight Health I was able to get started on birthcontrol again without leaving my exclusively breastfeeding baby at home to go spend hours traveling to and waiting to be seen just to get back on birthcontrol. They are so quick to answer back with any questions I had. Thank to Laura ! I highly recommend so so convenient especially for busy moms.
26 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Erika,
Thanks so much for sharing your experience using our service! I'm so glad to hear we were able to help you conveniently access your birth control despite your busy schedule as a new mom. :)
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health, and we look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist.
Sincerely,
Kelsey (she/her)
Valeria went above & beyond to help me…
Valeria went above & beyond to help me with an issue at the pharmacy. She also kept me in the loop with updates & changes.
28 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Courtney,
Thanks so much for sharing your experience using our service to pick up your medication at your local pharmacy.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Valeria from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Quick and helpful
I have tried a few telehealth medical companies for birth control/uti meds/etc and this was the quickest and least expensive so far. Nicole answered my questions in a neat little thread and I didn't have to keep getting pushed around to different helpers :)
23 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Mary,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Nicole from our Care Team has provided you with the level of individualized care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Every time I have an issue or question
Every time I have an issue or question, the responses are almost immediate. Not only do they answer the question, but they make sure to cover any possible follow up questions. Laura has helped me a few times and is amazing.
8 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Katie,
Thanks so much for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Laura from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Danielle (she/her)
Had some issues with my packages not…
Had some issues with my packages not coming in. Arthessa was a great help. They were very responsive and kept me in the loop. We got to a resolution fairly quick.
3 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Liz,
Thanks so much for sharing your experience with us!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so happy to hear Arthessa from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime you have any questions through email, chat, phone, or text message!
Sincerely,
Danielle (she/her)
Awesome customer service like always!
Marilu was so helpful! She addressed all of my needs and concerns in a quick and timely manner. :)
7 July 2025
Unprompted review
Reply from Twentyeight Health
Hi Liz,
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Marliu from our Care Team has provided you with the care you deserve.
We look forward to serving you in the future! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
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