Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great customer service. I've been a member for around 20 years (on and off). The resources are pretty good - although sometimes need a bit of searching for something that is appropriate and free of mi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication
Great communication. Very efficient and quick. I had an issue in regard to payment and was assisted very well. Very pleased
26 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Natalia,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I love this site
I love this site! Makes it so easy to find worksheets and activities when you are in a hurry. Highly recommend to anyone it's fab!!!
26 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Louise,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Amazing service from Kim and the team
Amazing service from Kim and the team. I initially used Twinkl for recourses for my daughter but unfortunately couldn't afford to continue the subscription. Kim was kind and compassionate
Thank you
26 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Kim helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great range of resources and very helpful
Great range of resources, with searching by student year level a great advantage - plus very impressed with the speedy human response to a tech issue - with thanks, Chris K, Australia
26 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Christopher,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service at its best!
Had an issue because I accidentally set up several accounts. Amy in customer service helped me to resolve the issue really quickly! Always love using Twinkl materials as a primary supply teacher.
25 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Gemma was a great help with assisting…
Gemma was a great help with assisting me today and following up on am inquiry made on Saturday.
She really managed to help me and put my mind at ease.
25 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Michaela,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Good timing and kind staff
Response time was great and Nashima was very understanding to my circumstance.
19 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Eleanor,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Nashima helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Good customer support
Twinkl has a lot of high-quality resources, especially for the younger grades of primary school. I recently had an issue where the support team quickly and professionally solved my problem. I appreciate this efficiency and attention to detail from Alison, Alexandra, and Arvin from the Twinkl Cares support team.
25 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Steven,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site/ resources you have explored so far and that you are pleased with the support that Alison, Alexandra and Arvin from the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Seamless support
Morgan from the team was really helpful in understanding my situation and dealing with my concerns really seamlessly.
22 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Jan,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Morgan helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
the products are educational and kids…
the products are educational and kids love them .
Also the customer service was great. I had a small issue and the customer service was great, it was easy to resolve .
23 March 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Very helpful
Very helpful, understanding and went above and beyond to refund me for 8 months worth of services that I paid for but did not use. Very thankful for their help. Beccy and Joy were a delight to deal with
23 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Grace,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Beccy and Joy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The immediate reply
The immediate reply.
It was clear that I was dealing with a human being.
You were very understanding and practical.
Thanks!
22 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Catherine,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello Zdenka,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
God Customer Service
17 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Karen,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great Solution
It was quick, kind, thoughtful and solved the problem effectively. I am very grateful.
20 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Sharon,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkl is the best company to use if you are in a hurry for lesson plans!
Twinkl is the best company to use, if you are in a hurry to get lessons plans, as you can get lesson packs so you are not rushing to do your lessons!
Thank you Twink!
17 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Mikail,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that they have helped save time when planning lessons.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
MANY ERRORS
The pages are nice and easy. They are a great resource for us homeschoolers. HOWEVER! the amount of mistakes in the answer keys are unbelievable! It's unacceptable really. It's making me wonder if this is human error or computer error, either way I'm losing confidence in these worksheets.
18 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jeannie,
Thank you for taking the time to share your feedback — we really do appreciate it.
We’ve checked but haven’t been able to locate your query from you in our system just yet. When you have a moment, could you please reach out to us at twinklcares@twinkl.co.uk?
We’d love to look into this as soon as possible.
Look forward to hearing from you,
Twinkl
Prompt customer service
The customer office was prompt and solved my request.I love Twinkl!❤️
18 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Bianca,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I had reason to contact Twinkl because…of some confusion regarding my subscription.
I had reason to contact Twinkl because of an error I had made with my subscription. Beccy then Olivia were so understanding and helpful. The issue was resolved within 2 days.
15 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Sheila,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Beccy and Olivia helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
So helpful
Their patience in explaining the site itself and what they can offer made all the difference. I now feel confident using their website.
16 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jackie,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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