TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, knowledgeable, and efficient when handling boiler repairs and routine maintenance. Reviewers note that engineers arrive promptly, explain everything clearly, and leave workspaces spotless after completing their work. Consumer feedback highlights how remarkably easy the booking process is, supported by quick responses and consistent communication throughout every appointment. Many people also appreciate the reliable service plans, which deliver exceptional value and provide lasting peace of mind for household heating systems. Overall, consumers feel confident recommending these dependable professionals for any plumbing and heating requirements.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the polite and efficient engineers... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and respectful... See more

Price

Consumers find price to be ambiguous, reflecting a wide division among reviewers. While some people praised... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, emphasizing the excellent communication... See more

Booking process

Clients share positive opinions on booking process, noting that setting up appointments online and arranging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Central Heating Service

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(202)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent level of Service

Good communication before the visit. We were kept in the loop as to when the visit would take place. They identified the problem with the radiator quite quickly. I have used TwinSun previously. Will do so again on the future.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service and prompt…

Very efficient service and prompt replies. Team came quickly to quote and very informative.
Unfortunately the price was very very expensive as if they were more competitive and in line with the other quotes I would have chose Twinsun hearing.
5 stars given for their excellent customer service at quite stage.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to get someone out for a standard check and boiler service in less than two days. Reece was great and answered any questions I had, very considerate and overall would recommend to anyone. Everything done to what we were quoted and no hidden extras except a small part which were would expect, will be using again!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Came same day when we enquired about a…

Came same day when we enquired about a noisy boiler. Day before Christmas Eve! Even came out later when we got locked out of the house and had to rearrange. We have a service plan so no call out fees for us :)

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Boiler has never run so quietly and…

Boiler has never run so quietly and efficiently since my TwinSun service. Every step of the way from the initial phone call to book an appointment through to the engineers visit, they were friendly, knowledgable, and experienced. Would highly recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

My boiler service was carried out efficiently and professionally. The engineer was polite and friendly 😊

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Andrew from Twin Sun.

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very pleasant and polite. I would recommend Twin Sun as a family firm whom I would trust to do a great job. Thank you, Andrew, and Jill, who co-ordinated our appointments.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. My boiler stopped working and they came out straight away to diagnose the issue and get be back with heat straight away. I would highly recommend these to deal with any of your issues.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Twinsun are a truly outstanding and…

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer online. Please don’t hesitate to use Andy and his team, they are smart, clean and always on time. They called at my home twice and do a great job at very reasonable prices. Highly recommended.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

1st class service,expert fault finding

Originally no hot water,Had more than 1 fault to overcome on boiler, including my mistake of crossing over pipes in bathroom,good advice given, knowledge was key.would not hesitate to have them back ,this company will be be my 1st to ring in future.thanks andy. and thanks to jill making the process easy to pay/appointment effortless keep up the good work.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

We recently had our annual boiler…

We recently had our annual boiler service carried out by Twin Sun Heating Ltd and I cannot speak highly enough of the experience. From the very beginning, their professionalism shone through. The booking process was simple and efficient, with clear communication and prompt confirmation. What really stood out was how well they kept us updated on the day of the appointment, no guessing games or waiting around. They let us know exactly when to expect the engineer, which made the whole process stress-free and convenient.
When Reece arrived, he was the perfect example of professionalism and expertise. He took the time to explain what he was doing, answered all our questions patiently and demonstrated an impressive depth of knowledge about our system. It’s clear that Twin Sun Heating only employs highly skilled engineers who genuinely care about the quality of their work. Reece carried out the service efficiently and left everything spotless, ensuring the boiler was running perfectly before he left.
It’s rare to find a company that combines technical excellence with such friendly, reliable service. Twin Sun Heating Ltd truly delivered on every front, punctuality, professionalism, and top-quality workmanship. We now have complete peace of mind knowing our heating system is in safe hands for the colder months ahead.
I would highly recommend Twin Sun Heating Ltd to anyone looking for trustworthy, skilled, and courteous heating professionals. They have earned our loyalty, and we will certainly be booking them again for next year’s service and any future heating needs. An absolutely first-class experience from start to finish!

16 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look