Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.
Contact info
Hewitt House, Hewitt Business Park, WN57XA, Wigan, United Kingdom
- 01942 669247
- Info@TwinSunHeating.co.uk
- twinsunheating.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carlo
Very reliable. Excellent work very clean and tidy. Would recommend.
Professional company
Very pleasant engineer was able to locate the fault immediately 👍
Excellent level of Service
Good communication before the visit. We were kept in the loop as to when the visit would take place. They identified the problem with the radiator quite quickly. I have used TwinSun previously. Will do so again on the future.
Very efficient service and prompt…
Very efficient service and prompt replies. Team came quickly to quote and very informative.
Unfortunately the price was very very expensive as if they were more competitive and in line with the other quotes I would have chose Twinsun hearing.
5 stars given for their excellent customer service at quite stage.
Friendly guys and a good job
Friendly guys, quick workers and were great in detailing what work went undertook, also took the time to explain the care plans which we are considering
Great experience
Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to get someone out for a standard check and boiler service in less than two days. Reece was great and answered any questions I had, very considerate and overall would recommend to anyone. Everything done to what we were quoted and no hidden extras except a small part which were would expect, will be using again!
Came same day when we enquired about a…
Came same day when we enquired about a noisy boiler. Day before Christmas Eve! Even came out later when we got locked out of the house and had to rearrange. We have a service plan so no call out fees for us :)
Boiler has never run so quietly and…
Boiler has never run so quietly and efficiently since my TwinSun service. Every step of the way from the initial phone call to book an appointment through to the engineers visit, they were friendly, knowledgable, and experienced. Would highly recommend.
Greatworkmanship
Greatworkmanship,
Great comminication,
Understood urgency
And very time concious
Great service
My boiler service was carried out efficiently and professionally. The engineer was polite and friendly 😊
Andrew from Twin Sun.
Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very pleasant and polite. I would recommend Twin Sun as a family firm whom I would trust to do a great job. Thank you, Andrew, and Jill, who co-ordinated our appointments.
Absolutely fantastic
Absolutely fantastic. My boiler stopped working and they came out straight away to diagnose the issue and get be back with heat straight away. I would highly recommend these to deal with any of your issues.
Twinsun are a truly outstanding and…
Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer online. Please don’t hesitate to use Andy and his team, they are smart, clean and always on time. They called at my home twice and do a great job at very reasonable prices. Highly recommended.
Great work.and friendly service
Brilliant service and communication…
Brilliant service and communication engineer was great top work and great service
1st class service,expert fault finding
Originally no hot water,Had more than 1 fault to overcome on boiler, including my mistake of crossing over pipes in bathroom,good advice given, knowledge was key.would not hesitate to have them back ,this company will be be my 1st to ring in future.thanks andy. and thanks to jill making the process easy to pay/appointment effortless keep up the good work.
We recently had our annual boiler…
We recently had our annual boiler service carried out by Twin Sun Heating Ltd and I cannot speak highly enough of the experience. From the very beginning, their professionalism shone through. The booking process was simple and efficient, with clear communication and prompt confirmation. What really stood out was how well they kept us updated on the day of the appointment, no guessing games or waiting around. They let us know exactly when to expect the engineer, which made the whole process stress-free and convenient.
When Reece arrived, he was the perfect example of professionalism and expertise. He took the time to explain what he was doing, answered all our questions patiently and demonstrated an impressive depth of knowledge about our system. It’s clear that Twin Sun Heating only employs highly skilled engineers who genuinely care about the quality of their work. Reece carried out the service efficiently and left everything spotless, ensuring the boiler was running perfectly before he left.
It’s rare to find a company that combines technical excellence with such friendly, reliable service. Twin Sun Heating Ltd truly delivered on every front, punctuality, professionalism, and top-quality workmanship. We now have complete peace of mind knowing our heating system is in safe hands for the colder months ahead.
I would highly recommend Twin Sun Heating Ltd to anyone looking for trustworthy, skilled, and courteous heating professionals. They have earned our loyalty, and we will certainly be booking them again for next year’s service and any future heating needs. An absolutely first-class experience from start to finish!
Brilliant service highly recommended
Brilliant service highly recommended. Engineer was professional from start to finish, explained everything in detail, could not be happier with the service provided.
Turned up at correct times
Turned up at correct times, friendly and informative left area tidy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








