TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, knowledgeable, and efficient when handling boiler repairs and routine maintenance. Reviewers note that engineers arrive promptly, explain everything clearly, and leave workspaces spotless after completing their work. Consumer feedback highlights how remarkably easy the booking process is, supported by quick responses and consistent communication throughout every appointment. Many people also appreciate the reliable service plans, which deliver exceptional value and provide lasting peace of mind for household heating systems. Overall, consumers feel confident recommending these dependable professionals for any plumbing and heating requirements.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the polite and efficient engineers... See more

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and respectful... See more

Price

Consumers find price to be ambiguous, reflecting a wide division among reviewers. While some people praised... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, emphasizing the excellent communication... See more

Booking process

Clients share positive opinions on booking process, noting that setting up appointments online and arranging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Central Heating Service

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

5-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had the boiler stripped

Had the boiler stripped, fixed and serviced. Changed whatever it needed changing and making sure everything is working fine. He advised me about the gas fire was not safe, so he isolated it. Overall it's been a good service. Thank you and will definitely be recommending them.👍👍👍

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Twin Sun - responsive and professional

Twin sun were responsive, quick with a quote and helpful to arrange a convenient time to undertake the work. The engineer was knowledgable and explained what needed to be done and the work was undertaken quickly and to the agreed cost. I would recommend Twin Sun without hesitation.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service - cannot recommend more highly

We shopped around a bit, looking for consistently good reviews and with TwinSun we were not disappointed. We had a slightly unusual request: remove an ancient boiler and retire a whole central heating system. That included bricking up the old vent, draining the system, disconnecting etc.

First off, communication with Jill was fantastic. The team were even able to accommodate our schedule. Barry arrived promptly, followed by Reece. The work was done efficiently, to a high standard, and honestly we couldn't be happier. It's been one of those jobs which gets put off because you know it's not going to be easy but TwinSun really did make it easy, affordable, and on a timescale which worked for us.

We will always be keen to recommend TwinSun to others and will go to them in future with any of our related needs.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Tado smart thermostat install

Recently got a Tado smart thermostat to replace my old Nest one (no longer supported by Google). Was able to set the heating side up myself as was like for like but needed help connecting the water. Twinsun came out and sorted it for me even though they are based a fair distance away.
Great communication, great follow-up and great support from start to finish.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

I ask lady before booking that if…

I ask lady before booking that if engineer know about Wiessmann boiler she said yes but when engineer arrived unfortunately he was could not do anything. They charged me 99£ plus vat.
Same evening I called local engineer he managed to sort out with in 1 hour.

16 July 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Hi Umar, sorry to read you are disappointed with the outcome of our visit, having spoken to the engineer and assessed the job report i can see that the engineer disconnected your boiler due to it being unsafe.

The builder who has been doing the work on your property has carried out illegal gas work, rendering the installation dangerous and at risk to person and property.

While i am sure having your boiler disconnected was not the outcome you wanted, as a gas safe registered business we have a legal obligation to make installations safe or disconnect them if that's not possible.

In your case not only had the builder done illegal dangerous gas work, they had also caused a blockage in the existing gas pipework thus not allowing enough gas to reach the boiler.

The boiler cutting out was the reason you asked us to come to site initially, so the lack of gas pressure to the boiler was the cause of this.

Again i am sorry you did not get the outcome you wanted, but protecting you and your family had to be made a priority over leaving a dangerous installation running.

Regards
Andrew Jones
Owner - TwinSun Heating Ltd

Rated 5 out of 5 stars

A good company starts with the first…

A good company starts with the first person you encounter and that was Jill, who was pleasant helpful and keen to help. I was unsure of the fault and was passed onto Andy who was knowledgeable and super helpful. Reece arrived that afternoon and was professional, helpful and rectified the problem. 5 stars all around

16 July 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for taking the time to share your experience and for the 5-star review. We're so pleased to hear that Jill, Andy, and Reece each made a positive impression and provided the support you needed at every step. We pride ourselves on delivering excellent service from the first point of contact through to resolution, and it's great to know that came through in your experience. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Reliable and guarantee their work

I have a service plan and called them out. It was the same issue as previous call out so they replaced the parts under warranty FOC. All working again.

10 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your review and for being a valued service plan customer. We're glad we could resolve the issue promptly and provide the replacement under warranty at no cost. It's great to hear everything is working again. If you need anything in the future, we're always here to help.

Rated 5 out of 5 stars

Outstanding

Outstanding. Polite, efficient and charges were reasonable

30 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words and positive feedback. We're very pleased to hear you received great service and found our team to be friendly and helpful. Your support is truly appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

First rate service

First rate service, very helpful sorted out a few minor problems I had with the timer. So happy I have your plan paying monthly so when you came to service my central heating the other day I didn’t have a big bill to pay.

25 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your great feedback! We're so glad to hear that the service met your expectations and that we could help with the timer issues. It's also great to know you're finding value in the service plan—it’s designed to give peace of mind just like this. We appreciate your continued support and look forward to helping whenever you need us.

Rated 5 out of 5 stars

Efficient as always

5 June 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words. We're glad to hear you found our service efficient as always—it’s exactly what we aim for. We appreciate your continued trust and support.

Rated 5 out of 5 stars

TwinSun Heating were so brilliant!

TwinSun Heating were so brilliant!! They were professional, knowledgable, helpful, considerate, flexible, genuine and got the job done to a great standard! Thank you very much TwinSun and I would 100% hire you again!

19 May 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team. Professionalism, flexibility, and delivering work to a high standard are all things we take great pride in, so it means a lot to have that recognised. We truly appreciate your support and would be more than happy to help again anytime.

Rated 5 out of 5 stars

Absolutely brilliant from first phone…

Absolutely brilliant from first phone call came out same day explain everything would definitely recommend

12 May 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words! We're so pleased we could assist you promptly and that everything was clearly explained throughout the process. Your recommendation means a lot to us, and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Timely and efficient

Timely and efficient. Friendly staff

Highly recommended!

5 May 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words! We're so pleased we could assist you promptly and that everything was clearly explained throughout the process. Your recommendation means a lot to us, and we're always here if you need anything in the future.

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