TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the friendly, professional attitude of the engineers during home visits. People appreciate the thorough maintenance checks and the helpful explanations provided after completing the work. Booking a service plan is described as easy and efficient, offering reliable security for households. Conversely, a small portion of people felt that pricing and cost estimates varied significantly, with some noting expensive quotes or unexpected fees. Other customers experienced contrasting financial outcomes regarding expenses depending on whether they held an active maintenance plan.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and professional... See more

Staff

Clients share satisfaction on staff, noting that the team and engineers are consistently polite,... See more

Price

Consumers experience mixed feelings regarding pricing, as some reviewers praise the fair rates and lack of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication with the team is... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easily they can set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Central Heating Service

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly

Excellent company. They are very knowledgeable and friendly. They provide an excellent service and I am very happy with the work they’ve done.

31 March 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your wonderful feedback! We're delighted to hear that you found our team knowledgeable, friendly, and that you’re happy with the work we’ve done. Providing excellent service is our top priority, and your kind words mean a lot to us. We look forward to assisting you again in the future.

Rated 4 out of 5 stars

Professional

Professional
The guy Andy did a thorough boiler service, his communication was good.
It's not the cheapest option but you get a good service.

17 February 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our team. Professionalism, flexibility, and delivering work to a high standard are all things we take great pride in, so it means a lot to have that recognised. We truly appreciate your support and would be more than happy to help again anytime.

Rated 5 out of 5 stars

A fantastic job well done

We are well happy with the standard of the job done. Very professional and was very tidy in his work. Well worth the money, thank you so much.

15 March 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your honest feedback. We're glad to hear that Andy provided a thorough service and kept you well informed throughout the process. We strive to deliver high-quality service and value, and we appreciate you recognizing that. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Would recommend

Reliable, quality service. They just come in and do the job, easy to communicate with. A great business with great trades, would recommend

4 March 2025
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Thank you for your kind words and recommendation! We’re pleased to hear you found our team reliable, easy to communicate with, and that the service met your expectations. It’s always our goal to provide quality work with minimal hassle. We truly appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

Twinsun Heating got in touch with me…

Twinsun Heating got in touch with me within 20mins of me putting my job online.They explained the charges perfectly and told me when a engineer would get to me.Reece the engineer turned up,did the job,explained what he did ,all within 25mins.Top job,highly recommend 👍

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Needed boiler service

Needed boiler service, and went through checkatrade. Twinsun heating had best reviews and must admit they did a fabulous, professional and thorough job.Reece the engineer was conciencous and answered any queries I had. DEFINITELY RECOMMEND.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Easy booking, efficient service and great communication to let me know when the engineer was on the way. Would use this company again.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Twinsun…

I had a great experience with Twinsun Heating company 12 days ago following total breakdown of the central heating failure. The company arranged to send an engineer who was quite prompt to find out fault and expertly mend the boiler. He seemed quite experienced young polite gentleman.He suggested to send an estimate of hive component which was sent by email to me by the the TwinSun heating company on the following day. I was delighted to see the company efficiency & care for the customer

24 January 2025
Unprompted review
Rated 5 out of 5 stars

I am pleased to see the engineer at my…

I am pleased to see the engineer at my premises in time. He examined the inside & outside the house including the pipes to determine frozen. Then came to boiler and performed series of tests and restored the central heating.He checked the thermostat & hive components& opined that the booster is not communicating with the app.which needs changing and said to send a quote to me. I find him hardworking,polite promptly find fault of the boiler and sorted out. I am very satisfied with the job and hence k awarded 5*****

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Urgent boiler repair

I needed an urgent boiler repair following a fan failure on the coldest day of the year. I was swiftly contacted by Charlie after messaging the company and a visit was arranged for the same day. The repair was carried out by Andrew the following day. Very happy with the service provided and especially with the contact I had with the company, everyone was understanding and professional. Would definitely consider for future repairs!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Came out same day

Came out same day, sorted my leak out, I was coming out of hospital and needed my bungalow warm, brilliant, thankyou.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Joined recently on premium plan. Boiler serviced and required items replacing but Boiler still usable. Came the next day to complete the job. Reece the Engineer really good at what he does. Very impressed with Twinsun Heating. Highly recommend!

8 January 2025
Unprompted review
Rated 5 out of 5 stars

TwinSun Heating Keep You Safe

Gas Safety checks carried out on Gas Combi Boiler, Gas Oven Hob and Gas Fire. Annual Service undertaken on Gas Combi Boiler and pressure checks made of Central Heating radiators. Advice given on use of Gas Fire and for ventilation to be improved by Service. A further quote will follow for flushing one or more radiators to cure a blockage. All work by the Engineer carried out effectively and professionally and to a very good standard. We would recommend this company to other potential customers..

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service again

Excellent service again. Reece completed my annual boiler service quickly without any mess. Have now taken up an annual service plan with Twin Sun as they are great to deal with.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Appointment sorted quickly and kept informed of date/time of visit. Seemed to do a very thorough job and left the place clean and tidy. Paperwork came via email straight away. Very happy to answer my queries about the system.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

Reece who visited us was so helpful, completed a very tidy service and also gave some great advice on our guarantee with Worcester. Charlie called us the next day to follow up on the advice too and made sure we were doing the right thing, top lads and top service.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional and reliable.

Professional and reliable.

I had booked a service but then an issue cropped up. Reece identified issue and then came back a few days later to fix. Was quick and efficient and kept me informed. Didn’t leave a mess either.

Price was reasonable. As I’ve sold my house they didn’t push a service plan on me which was refreshing.

Would recommend and use again.

22 November 2024
Unprompted review

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