TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the friendly, professional attitude of the engineers during home visits. People appreciate the thorough maintenance checks and the helpful explanations provided after completing the work. Booking a service plan is described as easy and efficient, offering reliable security for households. Conversely, a small portion of people felt that pricing and cost estimates varied significantly, with some noting expensive quotes or unexpected fees. Other customers experienced contrasting financial outcomes regarding expenses depending on whether they held an active maintenance plan.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and professional... See more

Staff

Clients share satisfaction on staff, noting that the team and engineers are consistently polite,... See more

Price

Consumers experience mixed feelings regarding pricing, as some reviewers praise the fair rates and lack of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication with the team is... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easily they can set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Central Heating Service

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Serviced our boiler

Serviced our boiler, it’s never had a service like this before, the guys were incredibly thorough, striped my boiler right down and cleaned everything. They were very clean and tidy and he was very polite, well mannered and professional, highly recommend these to anyone!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Gas leak repaired

Had a gas leak with the gas capped off by Eon Next. Reece came out promptly, identified and repaired the issue within an hour. Excellent service

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Twinsun Heating (Andy Jones)

Twinsun Heating (Andy Jones) has installed and maintained my Baxi Gas Boiler for a number of years. I have always found him to be conscientious and reliable. He has a first-class knowledge of his trade and is friendly and helpful. I will continue to use Twinsun Heating and would highly recommend his work.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary boiler swap

From start to finish, the communication and customer service provided was exemplary. The quote for my new boiler was competitive, and within a fortnight the work was completed to a very high standard. Tradesmen were friendly and informative, tidy and cleaned up after themselves. I couldn't be more pleased!

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Professional

Reece turned up on time. He was polite and respectful. He had a professional attitude to his work. The work was completed and was very acceptable. I would use this company again

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, from answering the phone to carrying out the work - everyone was amazing. Arrived on time, where respectful and knowable. Fair prices, would definitely recommend to anyone.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Professional service and took the time to explain how my boiler worked and why I was getting low pressure. Andy fixed it on the day and we are full steam ahead again

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as always with Twinsun Heating. Andy and his team continue to deliver top-notch, hassle-free booking and service that sets the industry standard.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

I rang round 5 heating companies and…

I rang round 5 heating companies and only 2 actually answered the phone and only 1 actually got back to me!!

TwinSun Heating have been amazing, they attending the same day, fully explained there fees and costs and got the job done right first time.

Breath of fresh air! The last time I had a problem I went cheap and it was nightmare. TwinSun Heatings pricing is fair for the level of service they provide, we even got a text with a tracking link like Uber when the engineer was on his way!!

Wish more trades business could be this efficient!

Well done Team TwinSun

13 February 2024
Unprompted review
Rated 1 out of 5 stars

I wou never recommend this so called…

I would never recommend this so called "company" who wants a call out charge just to look at the problem and charge vulnerable customers £100.00 plus vat just to look at the problem.... AVOID this con man and look around for genuine tradesmen who don't charge £100 just to look at the problem..... your company in Winstanley by the way is a complete and utter disgrace and are taking vulnerable people for granted for charging £100.00 plus vat to even look at the problem.. you said you had a engineer in the area???? So I could get an expess call out??? Doh you live 2 miles down the road so your a complete rip off. By all means prove me wrong. I have the messages you sent. Shame on your company.

12 February 2024
Unprompted review
TwinSunHeating logo

Reply from TwinSunHeating

Hi Dee, a little unsure as to why you have left us a negative review as we HAVE NOT CARRIED OUT WORK FOR YOU.

We simply quoted to come and diagnose the fault on your boiler, even as a reduced rate (£99 down from £119) as our boiler repair engineer was working in your area.

We are specialists in boiler service and repair so focus our energy into that as well as being able to offer fast response work, it’s to be expected that the price for someone to come out as a fast response will be slightly higher than waiting days and days for a company.

While you may believe charging to “look at” a boiler problem is wrong, this is really not the case. It take years of experience and training and time on site to find the fault on your boiler, as a result we must charge for our time otherwise it would not be possible from a business sense to carry out the work.

It’s a shame you felt the need to leave such a harmful review as this is no reflection of the quality of our work, we have lots of good reviews from many happy customers.

We hope you got your boiler sorted at a price you are more content with.

Rated 5 out of 5 stars

Far better than just a 5-star service

I really don't think there is enough I could say about how good Twinsun is as a company. From my initial contact with them asking if they could help fix my boiler to the work carried out and the conversations in between, every aspect has been first class. Charlie in admin has always replied to me quickly and with all the answers I needed and Andy has always been punctual knowledgeable and quick at his work. It has been the perfect service for me and they are most definitely a credit to themselves. absolutely can not recommend them enough and I will be happy to suggest them to anyone else who needs help the way I did. Far better than just a 5-star service.

7 February 2024
Unprompted review

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