TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the friendly, professional attitude of the engineers during home visits. People appreciate the thorough maintenance checks and the helpful explanations provided after completing the work. Booking a service plan is described as easy and efficient, offering reliable security for households. Conversely, a small portion of people felt that pricing and cost estimates varied significantly, with some noting expensive quotes or unexpected fees. Other customers experienced contrasting financial outcomes regarding expenses depending on whether they held an active maintenance plan.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and professional... See more

Staff

Clients share satisfaction on staff, noting that the team and engineers are consistently polite,... See more

Price

Consumers experience mixed feelings regarding pricing, as some reviewers praise the fair rates and lack of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication with the team is... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easily they can set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Central Heating Service

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

So friendly and I recommend

Andy came and explained everything to me and showed me what was wrong. Very helpful and ordered the part to replace the broken one and fixed in within two days. So friendly and definitely recommend.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Lack of water pressure

Got call today to advise available this afternoon to look at my issue. Was here for approx an hr. Couldn’t fix the issue as its a united utilities problem but they were extremely helpful and provided great advice. Offered to write a report if it helped. Was very thorough in their investigation work. Will def recommend and use again. Can’t speak highly enough of the service.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service and more

Andy was prompt, friendly and polite and had been booked for a boiler service. He quickly spotted a gas leak to the boiler and replaced an olive and reseated pipe to solve it at no extra cost.
Boiler had never really had a proper service so it required some time and tinkering and Andy explained everything he was doing, including top tips along the way. He finished by bleeding the radiators and the whole house is now toasty! He'll be getting all my gas work in future, thank you😄

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Extremely pleased!

Extremely pleased with Andy's work. We contacted him on a Sunday evening and got a rapid response, and he was with us on the Monday. The problem was identified and fixed quickly. His communication, quality of work and professionalism were all excellent, and I'll certainly be using TwinSun as my go to boiler service/repair company for future.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very satisfied with job and communication. The choice of care plans gives you great flexibility and peace of mind.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

First class service!

We had low boiler pressure and was having to top it up twice a day for a week or so. Fearing the worst that we’d have to start buying parts in order to resolve the problem - Andrew came out, identified and sorted the problem in no time. Very honest and reliable - would definitely recommend and use again.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and reliable

Andy has been fantastic with us and got our boiler fixed up, serviced and we are now covered with one of his plans so we no longer have to deal with keep finding Gas guys every year. Thanks Andy.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Very quick respomse

Reported evening, Andy replied quicky and arrived next day. Issue sorted quickly with reassurance to call again if further problems.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from TwinSun

We had to call out TwinSun for a boiler problem. Excellent same day service, checked and serviced the boiler, explained the issue. Andy was very efficient with excellent customer service skills. Would highly recommend this local company.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, diligent service, very trustworthy and reliable. Would highly recommend.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Super fast response

Super fast response, came out the next day, the engineer was smart looking, tidy, polite & very professional, fixed my boiler within half an hour, always not going to be the case with every boiler I could imagine but was very pleased in this case, a breath of fresh air when inviting tradesmen in to your own home 10/10

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Professional & knowledgable

I have used Andy and the teams services on several occasions recently and they have been extremely professional, knowledgable and efficient every time. I would recommend them without hesitation.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Ive had the pleasure of working with…

Ive had the pleasure of working with Andrew for a number of years. Andrew and the whole team are always kind, helpful, communicative, and really know their stuff. Very happy to have the team’s help and I would highly recommend them for any heating or boiler needs.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Boiler valve replacement

Cannot speak highly enough of Andy! We had a leak from one of the valves under our boiler and had an engineer on call come and turn it off then leave, so we had no hot water.
Andy messaged me after my advert within 10 minutes and shuffled his entire day round to fit me in today, in the morning as well as he knew i had a baby.

Come and got the work done, was lovely with my wife and baby and very knowledgeable fella, gave me a run down of all the works he had done.

Would highly recommend to anyone!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Gas fire repair and service Top job

Really pleased had my gas fire serviced today Fantastic job done my fire is like new very professional explaining every aspect of what he was doing would strongly recommend Twinsun Heating Ltd Andy was so good will be using his service every year from now on and if I have problems with my boiler I will be using their services too

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Great company....

Andrew was superb at communicating from day one. Arrive in the time frame as agreed, carried out the work promptly and professionally. Would highly recommend him to anyone.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Pigeon rescue!

Andy was lovely, communicated really well up until and throughout the appointment. Really fair priced, we had quotes much higher elsewhere.
Super friendly and professional and did a good job getting the bird out safe from behind a very old gas fire! Would 100% reccomend and will use again

Thanks!

31 July 2023
Unprompted review

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