Tyl by NatWest  Reviews 2,110

Natwest as a whole do not support small business in the UK as they claim. TYL I was told would link with their freeagent accounting software but it refuses saying I am not eligible.

My business has evolved in the 12 months it has been trading as a limited VAT registered company however despite my business plan stating my business model they refuse after 6 days of calls to enable telephone payments as I am higher risk.

What higher risk that carting a machine around in a van?

Just opening an account resulted in a letter to my MP so I should have read the warning signs then.

Now I have been £2000 oit of pocket for a week with my only option to do a 650 mile round trip to take payment in person.

Other payment providers offer this service without a faceless team.of back office staff who fire off abrupt e-mails with no explanation and don't call you to answer any queries.

The customer service and complaints team havr no links and the sales / new customer team appear to be umaware of how appalling things can be for the monthly costs.

Businesses evolve and needs change but Natwest doesn't like this. Podisbly why they consistantly fature low in customer satisfaction.

Now the clover machine works well, The initial terms are good and setup of the machine is easy. Sadly after they have got you the shambling out of date bailed out by the UK government dinasaur that is Natwest/RBS spoils everything with smug abrupt slow customer service.

Kash Saeed from TYl by NatWest was a great support when setting up new machines .
Very straighforward and stress free process.
Kash showed great customer service skills .

Great call with Ethan Taylor who helped me massively and made the application process so easy and straightforward. He was so patient and kind throughout. Thanks so much and can’t wait to get going with it.

My experience was made better by the help of Shane Quinn he was amazing I highly recommend him for all the support he has given me. I truly believe he has gone over and above in his job and he should certainly be acknowledged for this.

Applying for Tyl was more long winded and complicated than I thought it would be. My situation didnt help either towards it being straightforward. Umar Ashraf was very helpful and clearly advised me as to what was required throughout the whole process. He was also very patient during filling out the application forms where some areas took a long time. I realise that certain criteria has to be met and I believe that behind the scenes Umar did everything he could to get my application over the line and it was eventually approved. Thank you Umar. It is much appreciated.

The Ulster Bank service to my Business has been first class for years. I then decided to use there visa machine and the
guy called Shane has dealt with me over last few months to get the deal over the line and he has used his professional experience to the full and he is second to none thank you Shane

I recently left Worldpay as their service is appalling and I'm happy to say that the set up process and speed of Tyl to agree my account has been excellent ( I am also paid out faster than my previous provider) . I called customer service department once to query a set up issue and the call was answered in a few minutes and the issue resolved. Very happy so far. What is really helpful is that terminals are sent out on a next day service which is a life saver if your terminal goes down ( you have to wait up to 3 days or more with other providers).

Absolutely awful and disgusting company.
Lie constantly to their customers
i am in the middle of opening a store and needed a card payment solution and all they have done is try blag me lie to me and not sort anything.
The tell me to respond to an email, which had the email address to respond too, 2 days later ive heard nothing so called in after being kept on reader support hold for nearly3 hours, which if i had a problem with my reader in store is just ridiculous especially when i pay a monthly fee for there 24/7 service. theyve told me the email i sent it to was wrong, but theyve put that wrong email IN THEIR OWN TEMPLATE, and tried to make it seem like it was my fault. honestly if you want your business to work do not use this company they will have you and and then continue to lie to you , for your own businesses sake go with a company like dojo or elavon as they actually have customer concern ,service and dont lie to you constantly.

Of course today they have now told me there is no time scale for this to actually get sorted it is what it is and i have to just sit and wait for god knows how long until someone decides they want to do their job.

Raj from Tyl by NatWest was a great support when setting up my card payment machine. He was extremely knowledgeable, friendly and made the whole process straightforward and stress-free. Excellent service and a real credit to Tyl!

Constantly very poor service, all very quick to set you up and then promptly ignore you. If you need to speak to someone about your account or change anything, good luck! The only time you get anything helpful out of them is when the complaints team get involved. And then its your fault. Ridiculous.

It’s really great experience, they are every helpful for setting the device.

Really great experience getting onboarded. Ethan Taylor explained everything in simple terms and guided me through the process, and was happy to explain things multiple times and the various different options available to me. Seriously impressive response times to my email, and called me within minutes of sending an email. Very happy and exactly what I need whilst setting up a new business. Can't thank Ethan enough.

UMAR Was very helpful and got us set up straight away whilst answering all of our questions.

Raj Hans was extremely helpful , polite and professional in helping me obtain my second natwest tyl account. Great service and a pleasure to deal with

Found Keni Demetrious a star at my service as I rang the customer service.

Start to end was so patient and made me understand the process so easily

Wish him all the very best

Really helpful over the phone. Thank you so much for making it so straightforward. I have dyslexia and is so helpful to have someone guide you through so we'll. Special thanks to Balj Randhawa. Was so helpful!

Shakil was so helpful and made everything easy to understand and was very calm and patient.
Thank you.

Sophie was excellent on the phone. Answered all my questions about the different accounts available.

Easy to set up and good help with doing it. Machines set up personally and training given. Pretty seamless swop

Had the pleasure or dealing with Raj, he helped me onboard my new business account. Very helpful and informative and smooth process.