Tyl by NatWest  Reviews 2,110

Shakil has been excellent from start to finish. Very patience, extremely knowledgeable, calm and clear in his communications. He's been a pleasure to deal with, thank you so much!

Advisor very helpful - Balj Randhawa

Shakil was very helpful in guiding me through the onboarding process.
I appreciate it.

I applied for Tyl by NatWest tap and go. James dealt with my application. He was efficient and explained every step of the process. He made the whole application process very easy and enjoyable. Excellent customer service! Thank you, James!

Great service, thank you for your help and your explanation Andy his a great customer service. More than happy

Aaron's and the family 6 in and over and over and over the family and family are all

I met with Harshneet to discuss our requirements for a point of sale solution. Harshneet was polite, helpful and, after I had outlined our current situation and future plans, offered two potential solutions, and helped me to determine the option that we both felt would be best for my company going forward. The application was completed quickly and simply, and I am pleased that I now have a single point of contact for my future relationship with NatWest. Thank you.

The customer service was excellent, well explained and well received, Eliza went at the pace to suit me and answered any questions I had, along the way, very pleasant and professional, thank you for your help and guidance! Much appreciated.

The agent was very helpful and fully focused resolving my concerns. Really appreciated and value the service ben given by NatWest.

We recently had the pleasure of working with Ethan, who did an exceptional job selling the product. Ethan was not only professional and understanding, but he also went above and beyond to connect with us. He took the time to understand the intricacies of our business and provided valuable insights to determine what would best meet our needs. His dedication and expertise truly made a difference in our experience.

We recently worked with Kevin O’Driscoll, Business Development Manager during our setup with changing over providers from Clover/First Data to Tyl by NatWest, and I have to say the experience was exceptional from start to finish.

Not only was Kevin professional and knowledgeable, but he went the extra mile to understand our business needs and successfully negotiated better rates for us.

Throughout the process, Kevin was transparent, patient, and incredibly helpful in answering all our questions. He even popped into our clinic to set everything us to enable a smooth transition from one card company to another...It’s rare to come across someone who combines product expertise with genuine customer care, and we truly felt like he had our best interests at heart.

If you're considering working with Tyl by Natwest, we highly recommend reaching out to Kevin O'Driscoll directly. Outstanding service and a real asset to the team.

I dealt with Aliza Asad. She should get a pay rise. The explanation was simple. She was easy to understand and she knew the product.
The fact that she was polite and pleasant made this a far simpler process and enjoyable. In addition she explained all the benefits, the costs, the ease of use and the process.
Highly suggest using Tyl by NatWest if the process is as good as the staff.

We didn’t have the easiest of applications to get through due to our organisation but thankfully due to my advisor Balj Randal’s help we are able now to accept card payments. Great customer support & advice from him in getting our application through. Using this app on your phone for accepting card payments couldn’t be more simpler.

Friendly, helpful, straightforward explanation and easy to do.

They have promised first 6 month free but received extra charges on the bill.No one honest in this company. Non professional bunch of lairs.
Absolutely appalling customer service.
I would not recommend anyone.

Had a great experience with Balj today — friendly, professional, and super helpful throughout the application process. Everything was explained clearly and efficiently. Really impressed with the service. Thanks, Balj!

Zain gave me best customer service.
I felt so confident in myself self to use the card machine. Thank you Zain

Ahmed gave an excellent, efficient and friendly service.

Umar, was very knowledgable and explained everything, what would happen and when, he kindly filled out all of the application form over the phone which was then emailed for us to consent to: very easy process