Sorry to see them go. Even though their services stopped, they were very patient and understanding with me as I slowly paid off my balance. Customer service was great too, good communication and plea... See more
Company replied
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See what reviewers are saying
my account was closed last year and fully paid up. now im getting messages to say my May bill is late for 49PENCE. Firstly i dont have an account and secondly my account has been closed since last ye... See more
Company replied
Great concept and very useful card. Devastated however to receive news this morning that the 3 month interest free facility is to end in July. This was the real icing on the cake. Only redeeming featu... See more
Company replied
I'm presently not using my Tymit card,just simply running down the amount still owed. I'm still debating on what benefits the card will now have without the 3 months interest free deferred payment pla... See more
Company replied
Company details
Written by the company
We’ve changed the credit card to make it completely transparent, fair and exciting to use, with cutting edge fraud protection
Contact info
Merchant Square 5, W2 1DP, London, United Kingdom
- hello@tymit.com
- tymit.com
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had issues logging in on the app.
Had issues logging in on the app.
Contacted support and received a speedy
response which resolved.the issue.
Top marks to Tymit
8 December 2023
Unprompted review
Reply from Tymit
We're glad to hear that you had a positive experience with our support team while resolving the login issue on our app Tony.
Providing timely and effective solutions is our commitment to customers like you.
Thank you for recognizing our efforts, and if you ever need further assistance or have additional feedback, please feel free to reach out to us at support@tymit.com.
Many thanks,
Team Tymit
I had an issue with a payment
I had an issue with a payment, this was resolved quickly, effectively, by the team and happy with the result
5 December 2023
Unprompted review
Reply from Tymit
We're delighted to hear that our team promptly and effectively resolved the payment issue you encountered Andy.
Customer satisfaction is our priority, and we appreciate your positive feedback.
If you have any more concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@tymit.com.
All our best,
Team Tymit
Out of my 8 cards, this is my favourite!
I love my Tymit card. It is flexible how you pay back and when. The service centre are amazing, very responsive if you have a query. I recently had a fraud case which was dealt with promptly and with minimal fuss.
I would, without doubt, recommend this card. This is my go to card!
4 December 2023
Unprompted review
Reply from Tymit
Thank you so much for your feedback Mandy.
It's great to hear that we were able to help. We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat. Alternatively, you can contact us at support@tymit.com.
Thanks,
Team Tymit
Prompt response to query
Response to my query was dealt with promptly and the service received as always is satisfying and professional couldn't have asked for more. Many thanks to Richard and Team Tymit for the Excellent service, and support as alway.
15 November 2023
Unprompted review
Reply from Tymit
Thank you for your kind words Andrew!
We're delighted to have provided prompt and satisfying service.
Our customer service team appreciates your recognition of their excellent support!
Thanks,
Team Tymit
Great service all the time
Great service all the time! Thank you for that!
13 November 2023
Unprompted review
Reply from Tymit
Thanks for your great feedback!
We're delighted to hear that you had a positive experience with our customer service!
Providing excellent service is our commitment, and we appreciate your kind words.
Thanks,
Team Tymit
All in all Good customer service team.
11 November 2023
Unprompted review
Reply from Tymit
Thanks for your five star rating!
We appreciate your kind words about our customer service!
Providing excellent support is our commitment, and we're delighted to hear we've met your expectations.
We look forward to assisting you again.
Thanks,
Team Tymit
Excellent prompt response to my query…
Excellent prompt response to my query regarding change of passcode on my account by Richard in the Tymit customer service team who allayed my concerns
23 October 2023
Unprompted review
Reply from Tymit
Thank you for the five-star review! We're thrilled to have exceeded your expectations.
Your satisfaction is our priority, and we look forward to serving you again soon.
Please don't hesitate to get in touch if you need anything else in the future.
Thanks,
Team Tymit
Wonderful
The service I receive is always excellent, I've never been more satisfied with a card provider than I do with Tymit. And dare I say it I am quite a needy customer and am always dealt with in a professional and kind way. Thank you Tymit
8 November 2023
Unprompted review
Reply from Tymit
Thank you for your lovely review Hayley!
We're delighted to hear that you're consistently satisfied with our service.
We value your trust and are committed to providing professional and kind support.
Thank you for choosing us!
Thanks,
Team Tymit
Very helpful Customer Service…
Very helpful Customer Service especially during these difficult times! Provided assistance when required. Very satisfied.
30 October 2023
Unprompted review
Reply from Tymit
Thank you for your great feedback Thomas.
We're delighted to hear that you had a positive experience with our customer service team!
Providing excellent service is our commitment, and we appreciate your kind words.
We look forward to assisting you again!
Thanks,
Team Tymit
Very good credit card and good customer…
Very good credit card and good customer service
3 November 2023
Unprompted review
Reply from Tymit
Hi Susan, thanks for your lovely feedback.
We're delighted to hear that you're satisfied with our credit card and the level of customer service provided.
Your positive feedback means a lot to us, and we're here to assist you with any financial needs you may have. Simply drop us a line at support@tymit.com and we'll be happy to help!
Thanks,
Team Tymit
Tymit is not a responsible lender
Have been using a tymit card for years, never maxed out the card, never had any missed or late payments, all payments have been for the required amount (or more), have a credit score of over 980 according to Experian.
They suspended my account with no warning and no explanation as to why. All they would say, is that they are a "responsible lender" and have a duty to ensure people aren't burrowing too much (paraphrasing). Any cursory check of my credit report will find I'm probably one of the safest people to lend money to.
Tymit are not a responsible lender, they are borderline neglectful. The idea that they can just close your account with no warning and no explanation is not something a "responsible lender" should be doing. I dread to think the situations tymit have left some of those less well off in.
I've since payed off the entirety of my balance, closed my account and have opened another account elsewhere, I advise anyone using Tymit to do the same.
17 October 2023
Unprompted review
Reply from Tymit
Thank you for sharing your experience with Tymit here.
We're genuinely sorry for any frustration caused by the suspension of your account. We take your feedback seriously and understand your concerns about transparency and responsibility.
We apologise if the communication regarding your account closure was insufficient, and we're actively working to improve the clarity of such communications.
We appreciate your time with Tymit and respect your decision to move on.
We wish you all the best in the future.
Thanks,
Team Tymit
The customer service is good.
The customer service is good.
But what made contact the customer support team in the first place, was that I got a confusing automatic email after changing my passcode, following a pop up message from the app.
30 October 2023
Unprompted review
Reply from Tymit
Hi Genny, thank you for taking the time and leaving us feedback.
We're glad to hear you've found our customer service good!
We apologise for any confusion caused by the automated email. We're committed to improving our communication to ensure a seamless experience in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@tymit.com.
Thanks,
Team Tymit
Better to avoid …
I have been using Tymit since 2021, reliably and until recently, was my regular credit card. Now few issues:
-Until quiet recently, they did not report data to credit reference agencies, which means that did not help the credit score, however that was not mentioned anywhere, it is something that I had to dig deep into.
-If you are tryin to pay off Tymit by a balance transfer, it is not recognised by major card providers, so you can only pay it by cash. Other cards, you can make advantage of balance transfer offers, specially when you credit score is good.
-Their security for online purchases was good and reliable.
-Poor customer service, they can not always address the issues I raise, somehow the team uses only prefilled templates to communicate, and no one to talk yo on phone or chat service.
-They did report wrong data twice about my account and had to rectify it.
*Overall, you may still benefit from paying a large sum over installments, however the card does not offer any advantage over any other providers, while the team is dealing recklessly with their customers.
26 October 2023
Unprompted review
Reply from Tymit
Thank you for your feedback regarding your experience with Tymit.
We value your input and would like to investigate the issues you were facing.
Therefore, we got in touch with you requesting some further details.
We look forward to hearing from you!
Thanks,
Team Tymit
Very good customer service and…
Very good customer service and generally a great credit card. I only use this company for all my work expenses. Highly recommended them.
25 October 2023
Unprompted review
Reply from Tymit
Hi Jason, many thanks for your lovely feedback!
We're thrilled to hear that you've had a great experience with our credit card and customer service.
We're here whenever you need us! Just drop us an email at support@tymit.com and we'll be happy to assist you.
Thanks,
Team Tymit
A real shame but I am forced to close the account
I'm sorry to say I'm deeply disappointed it was one of the best credit cards I have but from this year April 2024 they will make you pay 6.99pounds monthly so I have nothing left To do than close the account goodbye Tymit
23 October 2023
Unprompted review
Reply from Tymit
Thank you for taking the time to leave your valuable feedback Massimo.
We're sorry about the introduction of the account fee. It's due to increased costs related to providing credit. We didn't make this decision lightly.
We hope you'll still find value in your Tymit account's features. If you no longer find it suitable and have requested to opt-out, you won't be charged the account fee.
We appreciate your support, and if you decide to opt-out, we wish you the best with your future finances.
Best wishes,
Team Tymit
Just another EGG credit card
Brilliant idea allowing precision control over purchases. Flawless service for two years and great customer service. Credit limit increase from 1200 to 3750 without asking for it.
Despite having only 900 balance outstanding and without notice, explanation or how to resolve this issue, they blocked my card. I asked for clarification and how to resolve the issue, I was fobbed off.
Made all my payments on time. Never went over my limit. I experienced similar behaviour from Egg years ago and made sure I had alternative cards.
Their commercial decision to switch to B2B is probably the reason behind this bizarre situation but I guess we'll never really know.
Paid the balance and closed account the same day. Avoid.
12 October 2023
Unprompted review
Reply from Tymit
Hi Bruce, thanks for your valuable feedback.
We truly understand how frustrating this experience can be, and I want to assure you that these decisions are never easy for us.
This was a result of our internal lending policy, as well as information received from Experian.
Once again I apologise for any inconvenience you've faced. Though we're saddened to hear you've closed your account, we wish you the best for the future.
Thanks,
Team Tymit
Never missed a single payment
Never missed a single payment, every instalment paid on time and now they choose to cancel my account with a very poor explanation. I was previously very happy with Tymit but now just a complete disappointment.
11 October 2023
Unprompted review
Reply from Tymit
Hi Dave, thanks for your honest feedback.
We totally understand your frustration caused by our recent decision and we're sorry for the disappointment caused.
This decision was made based on our internal lending policy and also information provided to us from Experian.
Several factors were taken into consideration when finalising our decisions, including wider credit commitments inside and outside of Tymit.
Please don't hesitate to get back in touch if we can support you further.
Thanks,
Team Tymit
Great service overall
Great service overall, and in my experience, their customer support is very helpful and dedicated.
10 October 2023
Unprompted review
Reply from Tymit
Hello Ioana, thanks for your lovely 5 stars review.
We are delighted to hear that you are pleased with our service.
Should you ever need anything from us, feel free to reach out in-app or via email at support@tymit.com, our team will be happy to help!
Thanks,
Team Tymit
I am so happy I finally rid of this…
I am so happy I finally rid of this Tymit! Never again!
10 October 2023
Unprompted review
Reply from Tymit
Hi Kaloyan, we're sorry to hear that you feel this way.
We'd love to take a look at your account to see where we could improve our services and product in the future so we've requested some further details about the issues you were facing. Hope that's OK.
Thanks for being a Tymit customer, we wish you all the success in the future.
Thanks,
Team Tymit
Always so helpful and easily reachable…
Always so helpful and easily reachable customer service and advisor team. Go beyond what is expected from companies these days to actually try and help people with their situations.
6 October 2023
Unprompted review
Reply from Tymit
Hi Calvin, thanks for taking your time and leaving us feedback.
We're really happy to hear that you're satisfied with our support team.
We love hearing from you, so please drop us a line at support@tymit.com or through the in-app chat at any time.
Thanks,
Team Tymit
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