While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for their outstanding service and ability to create a welcoming atmosphere. People frequently mention the brilliant service received, noting the efficiency and positive interactions with the customer service team. Many consumers are very happy with their purchases, particularly sewing machines, and appreciate the excellent advice and support provided. However, some customers also mentioned significant issues. A few people reported receiving faulty products, including machines that arrived broken or stopped working shortly after purchase. There were also complaints about poor communication, unhelpful customer service, and a lack of accountability when problems arose, leading to frustrating experiences with returns and repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being... See more

Product

People report ambiguous experiences with product. Many customers express satisfaction, highlighting... See more

Service

Users describe positive interactions with service. Many customers praise the professional, helpful, and... See more

Customer service

Clients share positive opinions on customer service. Many customers consistently praise the excellent and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers express high satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tysew's new location outside at IVER is excellent. So easy to get to. Took machine in for problem, I had caused!! Staff there brilliant. Machine had a full service. Problem sorted. Engineer taught... See more

Rated 5 out of 5 stars

Really great customer service team who were extremely helpful & just lovely ladies to deal with - thank you so very much! - you were beyond kind on a day I really needed it. You restored my faith... See more

Rated 5 out of 5 stars

A superb experience from first contact to collection. Initial questions answered promptly by Alexander. Gurpreet in the showroom listened to our needs, was informative and accommodating to trials of... See more

Rated 5 out of 5 stars

I am ever so grateful to the Tysew team! I came for a coverstitch machine and they were very knowledgeable and friendly. Showed me how to use the machine and gave me tips on how to avoid issues. T... See more


4.7

Excellent

TrustScore 4.5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great price and brilliant service

James the delivery driver was an absolute gem. Very friendly, helpful and went above and beyond to ensure everything was great, even help carry the machine upstairs and installing. He insist on staying until the machine was up and running and we were happy.
The machine is great and as described with help on hand via WhatsApp and phone. Good price and exceptional service. Thank you.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent helpful people

Excellent helpful people, I rang Raj on Saturday for some help and she couldn't have been more helpful in my wife's hunt for a new industrial machine, we were so confident of her knowledge we drove down on Monday morning from North Wales to visit the unit in London, Raj and her colleagues were so nice and extremely helpful letting my wife test the machines and choosing the best for her business, we purchased a fantastic machine and my wife also stocked up on her cottons and other items all at amazing prices. We couldn't recommend this business more highly, well worth the 8 hour round trip. Thankyou Raj and colleagues ⭐️⭐️⭐️⭐️⭐️

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Tysew's delivery service! The drop-off was incredibly simple and smooth. Driver James called beforehand to let me know he was on his way, which I really appreciated. He was extremely friendly and professional. The machine was securely strapped in the van, ensuring it couldn't move during transit. The entire process was seamless. Thank you, Tysew and James, for such excellent service!

Update, i was able to switch my Machine for the original model I wanted, and that was a breeze to set up over the phone, was sent an invoice, paid on Friday and on the Monday I had a call from James the delivery driver saying he'll be dropping it off soon. Great service.

My previous review was removed for some reason, so I'm posting it again because I'm a fan of the company.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Tysew Southall

Absolutely fantastic company with outstanding service. Raj spent the afternoon going over every aspect of the embroidery machine I was interested in and allowed me to try it myself. I also received an excellent deal. I would be happy to recommend this company and would use it again without hesitation.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service

Saw a machine that suited my needs for sale so gave them a call , Raj was brilliant and informative about the machine on the phone so arranged to visit their premises , upon arrival I was greeted and shown the machine and all the functions throughly . Would highly recommend dealing with this company , Tall Toby’s Auto interiors

11 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look