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See what reviewers are saying

Rated 1 out of 5 stars

I placed an order on November 25th as a Christmas present for my son. The website shows the order is “processing” almost a month later. I have emailed them twice over the weeks as well as submitted an... See more

Rated 5 out of 5 stars

10/10 Service, ive never been disappointed with UAPLG, it even hurts sometimes telling friends about family about it because UAPLG is my secret sauce😂😭🤣. The quality of shoes & clothing is the best... See more

Rated 1 out of 5 stars

I ordered my shoes and they said that in 72hrs I would receive my tracking info that didn't happen and when I emailed them back they gave me a tracking number but it doesn't ever show that the shoes h... See more

Rated 5 out of 5 stars

I recently purchased the Travis Reverse Mochas Jordan 1 lows from UAPLG and I'm so glad I did! The overall quality is excellent - the shoes look and feel great. I also had a great customer experience... See more

Company replied

Company details

  1. Streetwear store
  2. Bag shop
  3. Belt shop
  4. Couture store
  5. Men's clothes shop
  6. Shoe Factory

Written by the company

UAPLG.CO is the TOP UA seller worldwide. Giving our customers only the best products and customer service! _____________________________________ UA | Unauthorised Authentic | UAPLG | UA Plug | uaplug | officialuaplg | UA Sneakers | Best UA Sneakers | Best Unauthorised Authentic


Contact info

2.8

Average

TrustScore 3 out of 5

92 reviews

5-star
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1-star

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Rated 1 out of 5 stars

No products, no response from Customer Service

I placed an order on November 25th as a Christmas present for my son. The website shows the order is “processing” almost a month later. I have emailed them twice over the weeks as well as submitted an inquiry on their website. All attempts at communication have left me ghosted. I definitely won’t have them for Christmas and likely will never receive anything - extremely disappointed.

23 December 2024
Unprompted review
Rated 1 out of 5 stars

This site is useless in March I bought…

This site is useless in March I bought some sneakers and they canceled my order and to this day they have not refunded my money for the sneakers I write to them on instagram or gmail and they are not interested in giving me an answer I keep trying to get my money back and he says it's a bank problem, a total scam

1 August 2023
Unprompted review
Rated 1 out of 5 stars

They took my money and after 2 months…

They took my money and after 2 months of ignoring me send me the wrong T-Shirt, with the worst quality I've ever seen. The color of t-Shirt was not even close to original. Never buy here anything. The shop is became garbage. Back in 20 it was ok, but now.....

6 April 2023
Unprompted review
Rated 1 out of 5 stars

So bad it's funny

Back in 2020. I've placed an order and it took roughly 28 days to ship to Germany... At that time I tried to talk with support about where the heck is my order at and I felt like they just didn't care at all. All they said is "we shipped the order, ask the DHL what's happening... For fake stuff price is just too high even though quality is decent. Support is awful and takes them as long as 10 days to reply believe it or not. Never again shopping from them.

9 June 2023
Unprompted review
Rated 1 out of 5 stars

Taken money then silence

Placed an order over six weeks ago, still nothing. Got told an item was out of stock so changed item after backwards and forwards over slow emails. Now I’m just being completely ignored. Emailed 5 times since last reply over 2 weeks ago. Not a peep!

30 May 2023
Unprompted review
Rated 5 out of 5 stars

This is the REAL deal!!!

This is the REAL deal. I've been shopping here since 2019 and the quality of the products and the service has only gotten better. The only feedback I have is to decrease the processing and shipping times. We need Amazon-level turnaround times and this could really bring the company to the next level! I've heard competitors have 7-day turnaround times from accepting payment all the way to receiving the product; however, I'm skeptical about the quality of the items. Nonetheless, loyal customer here... for now.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

Isn't possible for me to place any…

Isn't possible for me to place any order!
I registered with my email address but no mail was sent to me in order to reset my password. Also, the latest password does not work anyway.
Very strange behavior. I also raised a ticket to the assistant of the site but ATM no solution arrived
Is it a scam? :-O
Thx for your help!
T.

20 April 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Thank you for taking the time to leave your feedback, Tommaso. We apologize for any inconvenience caused and understand your frustration.

We appreciate your trust in our company and would like to assure you that we are not a scam. We have a real team of dedicated people working behind UAPLG, and we always deliver what our customers pay for. We also have a refund policy in place, which is clearly stated on our website in case of any issues arising.

We have also received your inquiry on April 22nd regarding your concerns and our customer service representative, Chikki A., has responded to you on April 23rd to assist you with the login issue. We have responded to your email, tm*****a@gmail.com.

Please feel free to contact us if you need further assistance on this matter.

Rated 5 out of 5 stars

Been shopping here for 4 years and they…

Been shopping here for 4 years and they have never disappointed. Incredible products and they always bring out the newest.

1 April 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you have been a loyal customer for four years and have always been satisfied with our products.

At UAPLG, we strive to offer the latest and highest-quality products to meet the needs of our customers. We appreciate your trust and confidence in our brand, and we are committed to maintaining the high standards that you have come to expect from us.

Thank you once again for your support and loyalty. We look forward to continuing to serve you for many years to come! If you have any questions or comments, please do not hesitate to contact us directly at https://uaplg.co/advanced-form/.

Rated 5 out of 5 stars

Incredible experience

Incredible experience, the client support is the best part they are always here for you .

14 March 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Jean,

Thank you for the positive review! We're glad you had an incredible experience with us, and we appreciate your kind words about our client support. We're here to help you whenever you need us. If you have any questions or comments, please don't hesitate to contact us. Thanks again for your feedback!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, easy user interface and the best choices. 100% would recommend to anyone

12 March 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Jacob,

Thank you for the positive review! We're thrilled to hear that you had an excellent experience with our customer service team and found our user interface and product choices to your liking. We appreciate your recommendation and look forward to serving you again soon.

Rated 5 out of 5 stars

Uaplg…

one of the best websites i have came across and dealt with. Super professional and very responsive with a very smooth and efficient delievery process. Highly recommend UAPLG!

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Nothing more nothing less

Ordered from them about a week ago and products arrived as expected and advertised. Nothing more nothing less than expected from an online store. Would shop again.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

I recently visited uaplg.co and was…

I recently visited uaplg.co and was impressed by the user-friendly interface and modern design. The website was easy to navigate, and the content was informative and up-to-date. I particularly appreciated the clear and concise descriptions of the various services offered.

When I had a question about one of the services, I reached out to the customer support team and received a prompt and helpful response. I was pleased with the level of customer service provided.

Overall, I would definitely recommend uaplg.co to others looking for quality services.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Great and Awesome Page

Great and Awesome Page, always receive my stuff. Delivery takes a while but they a always help you out.

Love it !

15 February 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Alex,

Thank you so much for taking the time to leave such a kind review. We truly appreciate your positive feedback and are glad to hear that you had a good experience with us.

At UAPLG, we take great pride in providing our customers with the best possible experience, and we're committed to delivering outstanding quality and service.

We're constantly striving to improve our shipping time, and we'll continue to work hard to exceed your expectations.

Thanks again for your support, and we hope to have the pleasure of serving you again soon.

Rated 1 out of 5 stars

I never received the product

I never received the product. Ordered 1/12/23. Today is 2/7/23. Sent multiple emails asking the status of the order #658405. I’m happy to wait if UAPLG will just answer. No response. No tracking, and no shoes. UAPLG sent me a survey about the product I never received. I’d like to give them the benefit of the doubt on whether they are a legitimate company or not. But they are all smoke and mirrors. Turning them over to the U.S. Attorney General. Don’t buy from this company. Lost $314.

7 February 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Alicia,

Thank you for your constructive feedback and for raising your concern.

We can see that you have reached out to us via email a little less than 48 hours ago. We do our best to respond to all emails within 24 to 48 hours, and a maximum of 72 hours on busy days. Nonetheless, our sincere apologies for not responding within the time of your expectations.

We have checked on your order and indeed your order has yet to be shipped out. This delay is due to our shipping break which we have clearly informed all customers and left a note on your confirmation email as well. Our shipping services were halted from January 8th to 27th. You placed an order on January 12th. This means your order was only processed after January 27th. Our processing time is clearly stated on our website which is 7 to 10 business days. This means your parcel is meant to be shipped out on or before February 13th, which is due in approx. 5 days.

We are making every effort to ship your order out as soon as possible. Your business is valuable to us and we strive to give you the best customer experience possible.

Rated 5 out of 5 stars

Excellent quality of products

Excellent quality of products, they take a long time to arrive, but it is absolutely worth it.

20 January 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Oscar,

Thank you for your kind words! We strive to continue to improve our shipping time and we only hope to serve our customers better. We look forward to serve you again in the future.

Rated 3 out of 5 stars

Back of the b22

Correct set, too bad the back of the b22 is badly done compared to the real one.

29 January 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Mathis,

We've checked on your order and we're glad to know you have received it! We can also see that you have not reached out to us via email regarding your concern. Our customer service support team has sent you a message to the email used for this order. Do send some photos or videos to show the issues with the back of the shoes and we will be sure to review the issues presented and provide the best options for you. We look forward to your response!

Rated 5 out of 5 stars

Awesome products and customer service

I've been customer for quite some time now, having bought a total of 6 sneakers, being the latest the Jordan 4 retro Black Cats which arrived in perfect condition! I'm in Mexico and the whole process took 1 month and their customer service is always excellent! I highly recommend their products.

20 January 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Luis,

Thank you for your kind feedback ♥️

We are glad to know that you are happy with what you received. We look forward to serve you again in the future!

We sincerely apologise that it took a month for you to receive your order, we appreciate this feedback and we will be sure to make the necessary improvements on our end to serve our customers better!

Rated 5 out of 5 stars

Never disappoints

This is my third time ordering from uaplg and they never disappoint. My order comes in on time, the shoes are quality, would 100% recommend to the homies.

27 January 2023
Unprompted review
UAPLG.CO logo

Reply from UAPLG.CO

Hi Bryan,

We're glad to always reach your expectations! We continue to strive to give only the best to the UAPLG fam ♥️

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