Would leave this on zero stars if it was an option. Purchased 3 giant chess pieces on the 8th of April 2026. I only received part of my order just one piece and it arrived in absolutely horri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... See more
Bought two Championship croquet mallets a couple of years ago. Probably played about 20-25 times with them. The mallet described: "The heads are protected with brass rings giving fantastic durability... See more
Company replied
Awesome! I emailed customer service to help with extra items that we decided to purchase for the beautiful Carrom board that we bought in November. Shayne was really helpful and items were dispat... See more
Company details
Information provided by various external sources
Here at Uber Games, we've been supplying top quality croquet sets, giant garden games and sports sets to customers around the world since 2007. Our most popular products in 2014 include the Pro Players Croquet Sets, Giant Tumble Towers, Carrom Boards and a number of our sports sets. With FREE next day delivery offered as standard to mainland UK, we are the UK's #1 online supplier of garden games.
Contact info
United Kingdom
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
Championship Croquet Sets
Championship Croquet Sets, just received, excellent quality, well packed, all as advertised, on time delivery, very good service overall, happy to recommend.
12 December 2022
Unprompted review
Quick and friendly service from the…
Quick and friendly service from the Uber Games team. Products are fantastic, robust and well built.
10 November 2022
Unprompted review
To me Uber are the premium garden games…
To me Uber are the premium garden games supplier.
27 September 2022
Unprompted review
Brilliant quality
The items are really great quality and looked fantastic at our garden party. Would definitely recommend and will be back for more in the future.
27 September 2022
Unprompted review
The items I ordered were as shown on…
The items I ordered were as shown on the website and were delivered next day. I received a tracking number for Parcelforce and a delivery time slot. My only niggle was that in portrait mode on my iPhone the basket was hidden behind the icon for live chat and it took a little time to realise where it was.
26 September 2022
Unprompted review
Great games but awful customer service.
Great games but awful customer service.
Phone calls have been promised with regards to my enquiries but they never call…
22 August 2022
Unprompted review
Reply from Ubergames.co.uk
Good afternoon Thank you for your review and I am glad you love the games, but I am sorry to hear that our customer service has let us down, please could you let me have some more details, so that I can investigate and see how we can assist.
Update - thank you for your response, would it be possible for you to email myself at sales@ubergames.co.uk and outline your enquiry for me so that I can help rectify the issue, or if you could confirm how you placed your order either directly via our website or via another retailer, please could you also confirm the item you purchased. Many thanks again for your response.
Edit - Please can you contact us as I am unable to find an order for a "Joseph B " in July or August and we would like to try and rectify this issue or at least improve our service. Many thanks
Great - would order from them again
I ordered a bat and ball set for a friend of mine and GLS fluffed up the delivery and refused to help and the whole thing dragged out over 3 weeks (not a big deal in comparison with everything going on right now, but it became one more thing to sort out). I got in touch with Uber and the problem was sorted out by the next day. Friendly people who got the job done. Would definitely order from them again.
17 March 2021
Unprompted review
Excellent service
Excellent service, item arrived as described very prompt delivery, very helpful staff, very impressed which made me very very happy customer.Special thanks for Rachel who sorted out a problem for me on the spot.
6 August 2020
Unprompted review
Disappointed with quality and customer service response!
Bought two Championship croquet mallets a couple of years ago. Probably played about 20-25 times with them. The mallet described: "The heads are protected with brass rings giving fantastic durability". Sadly the brass rings at BOTH ends have split suggesting a problem with the wood not being properly seasoned? Second mallet perfect! Currently in discussion with Uber to replace mallet as 'not fit for purpose'. Fingers crossed!
Well sadly after several e-mails Uber refused to replace the mallet....so VERY DISAPPOINTED in their response.
25 July 2020
Unprompted review
Reply from Ubergames.co.uk
I'm very sorry to hear you are disappointed in our response. I think most people would accept and understand that we are not able to offer a warranty on a product purchased two years ago. We did offer a discount on a replacement but you declined to take up this offer. I hope we are able to help in the future.
Ordered a Carrom Board with Dice and…
Ordered a Carrom Board with Dice and when ordering the website said next day delivery. Just received an email to say "your order has been processed..". The Order has not been received and it's One week. Phoned few times and finally got through to someone who said "it'll be delivered next week...." but didn't give a date. The manner was rude and non-apologetic although delayed.
(Thanks for the reply, however your website says the Carrom Board is complete with coins.)
20 July 2020
Unprompted review
Reply from Ubergames.co.uk
Hi Sam,
We do offer next day delivery on our Uber products, however, we have been out of stock of this Carrom Board since early June and this is clearly stated in bold red letters on our website, I'm sorry if you missed this.
The website also advises a re-stocking date of beginning of August so that customers are aware of the delay and can choose whether or not to go ahead and place an order. This game comes from India and as it is shipped from overseas, we aren't able to give a specific date.
Like many businesses, we have some staff on furlough so the phone may not be answered on the first ring, but it will always be answered. I'm sorry you didn't realize the delivery date and that you felt our response was rude, that certainly wasn't intended.
You also mentioned dice in your review. This board does not come with dice so if that is something you want to order please let us know?
Kind regards,
Pat
Excellent service
Excellent service - prompt delivery and quality of product was as stated. Very happy
29 June 2020
Unprompted review
Fantastic service that 'saved the day'…
Fantastic service that 'saved the day' for the ladder golf balls. The balls are of excellent quality -highly recommended
27 May 2020
Unprompted review
Delighted with our pro croquet set…
Delighted with our pro croquet set which is sturdy and good quality. Staff at Uber games acted efficiently when the delivery went astray, and made sure we had everything we needed. Thanks!
7 September 2019
Unprompted review
Good games, awful service
We rented games for our wedding - the process of getting these ordered was terrible (calls not being answered and people not replying to messages). The games did arrive on the day stated, but I had to ring to get an exact time slot rather than just 8-5. Games were all in good condition but still haven’t been picked up despite us waiting in for the collection and giving them access information to collect them on a later date
8 June 2019
Unprompted review
Reply from Ubergames.co.uk
Dear Caroline
Thank you for taking the time to give feedback, and I'm very sorry that you didn't have a good experience. It's not the level of service we want our customers to receive and I'm very sorry this hasn't worked smoothly for you on this occasion.
We use Parcelforce's Express 24 hour delivery service, they're unable to give a time slot until the day of delivery when they've worked out their routes for the day. Unfortunately this isn't something we can change, and we do communicate the timings in the confirmation email.
Though the games have been picked up from you now, I understand how frustrating the failed collection is. We are following up to understand what happened and prevent a repeat.
I hope you and your guests were able to enjoy the games on the day.
Kind regards
Sarah
I ordered two sets of Ladder Golf
I ordered two sets of Ladder Golf, one for myself and one for a gift. One arrived with a broken pole and within 2 days they had resolved the issue by sending me out a brand new one. They were very helpful and polite with all their emails, and I will continue to recommend them to my friends.
15 May 2019
Unprompted review
Great products, great customer service!
Through no fault of Ubergames, we had an issue with delivery the week before Christmas, but the staff at the company were really helpful and got a replacement sent out in double quick time for us.
We’re also really pleased with the quality of products received, so thank you!
22 December 2017
Unprompted review
Looks sturdy
Quick delivery and played few times with the stand and its sturdy :)
20 December 2017
Unprompted review
Great service
Easy to order, easy to pay, delivered quickly and correctly. Well done!
19 December 2017
Unprompted review
Carrom boards and extras
Good selection and quality of merchandise. Ordered easily and delivered quickly and well-packed.
19 December 2017
Unprompted review
As we expected
As we expected, your delivery service and the quality of the product remains very dependable.
19 December 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.