Ubergames.co.uk Reviews 121

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

One of the mallets’ shaft was broken probably due to careless handling by your shipper because I am sure you would not have despatched a broken mallet. That is why my rating was poor. However your t... See more

Rated 1 out of 5 stars

Would leave this on zero stars if it was an option. Purchased 3 giant chess pieces on the 8th of April 2026. I only received part of my order just one piece and it arrived in absolutely horri... See more

Rated 5 out of 5 stars

I would like to say a BIG thank you to Jessica for sorting my order out swiftly, highly recommend the items are very cute.

Rated 5 out of 5 stars

Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... See more

Company details

  1. Game Shop

Information provided by various external sources

Here at Uber Games, we've been supplying top quality croquet sets, giant garden games and sports sets to customers around the world since 2007. Our most popular products in 2014 include the Pro Players Croquet Sets, Giant Tumble Towers, Carrom Boards and a number of our sports sets. With FREE next day delivery offered as standard to mainland UK, we are the UK's #1 online supplier of garden games.


Contact info

3.7

Average

TrustScore 3.5 out of 5

121 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Croquet set order

I liked the web site but was charged delivery initially when it should have been free. I think you should include a rule book with croquet sets.

15 July 2016
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hello James. Thank you for the feedback. There was a glitch on the website at the time of you placing your order but I believe my colleague on livechat sorted this for you straight away and you were able to order with no extra delivery charge. We do not currently include a rule book with our croquet sets as the instructions are easily available online but this could be something that we look into. Best wishes, Kate

Rated 5 out of 5 stars

Great product, great service

Bought hard wood tumble tower. V good quality bricks and bag. Requested specific day for delivery via email and product turned up on time as promised. Would definitely use them again.

15 July 2016
Unprompted review
Rated 5 out of 5 stars

Thrilled

I bought this item as I've been after a wooden garden game like this for years. If arrived quickly, well packaged and the item is even lovelier than the pictures allow for. We used this at our wedding and it was a huge hit. Would highly recommend both the company and product.

30 May 2016
Unprompted review
Rated 5 out of 5 stars

Simply excellent....

I was afforded excellent customer service from the beginning of my involvement with this company, right the way through to the very end. I bought several pre-used games and found them all to be complete and in excellent condition. My order was very slightly wrong, but the error was promptly and satisfactorily corrected by the very efficient staff. International postage was extremely reasonable too. I would highly recommend this company - and particularly Kate, with whom I dealt - to anybody who asked for my opinion.

14 January 2016
Unprompted review
Rated 1 out of 5 stars

BAD CUST SERVICE, FULL OF LIES AND EXTREMELY RUDE! DISGUSTED

ORDERED A CARROM BOARD & BAG. WAS PROMISED DELIVERY ON FRIDAY 6TH NOV. RECEIVED SEVERAL EMAILS AND TEXT MESSAGES CONFIRMING DELIVERY. TOOK THE DAY OFF TO WAIT FOR MY ITEM TO BE DELIVERED. ITEM NOT ARRIVED SO I CALLED THEM ONLY TO BE TOLD MY CARROM BOARD WILL NOT BE DELIVERED TODAY. SPOKE TO ROB WHO WAS POLITE AND APOLOGISED, BUT THEN SPOKE TO CUSTOMER SERVICES (KATE) AND A MANAGER/DIRECTOR (NEIL) WHO WERE BOTH EXTREMELY RUDE, RAISED TONES, DIDN'T INITIALLY ACCEPT THAT IT WAS THEY'RE FAULT, TRYING TO GET ME OFF THE PHONE ASAP, TRYING TO FORCEFULLY CANCEL THE ORDER... OVERALL THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. NOW I HAVE TO BOOK ANOTHER DAY OFF AND WAIT FOR MY ORDER. EXTREMELY DISAPPOINTED WITH THIS COMPANY. APPALLING!

6 November 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

This customer ordered two separate items and the emails/texts he refers to related to one of these items that was successfully delivered on time. Unfortunately our delivery company had failed to collect the second package from our warehouse the previous day. We took full responsibility for this and apologised many times and offered to upgrade the delivery to a weekend service or deliver on any day that was convenient to our customer. Unfortunately the customer was still demanding delivery on that day which was not physically possible and became very aggressive on the telephone and would not listen to what we were trying to explain. We even offered to cancel the order and refund the customer in full if this was his preference. In the end it was agreed that we would deliver the item on Saturday and it is currently showing as out for delivery between 12.14 and 13.14.

Rated 3 out of 5 stars

No instructions with plastic chess board

Despite it apparently being a very simple matter to assemble the plastic outdoor chess board I purchased recently I have still not mananged to do it. I end up with 8 or so wrong handed tiles which do not fit into the 56 I have managed to assemble. Is there a correct way to do it in which case why isnt there a simple explanation of the method with the goods? Alternatively if it is so simple that only I cant complete this simple task ;why do I end up wtih incompatable tiles? Or is it possible that there are different handed tiles and i've got some wrong ones in my set? I had no intention of making this complaint believing that I would crack it eventually, but your Review invitation gives me a suitable oportunity. (and of course for you to respond). I'm perfectly happy with the goods but surely assembling the board should be either completely straightforward and obvious which I expexted, or not, in which case an instruction slip should be provided.

6 November 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi John. Thank you for taking the time to leave a review. At the moment, we do not include instructions on how to put the board together but it is something we are looking into. We do have them available should a customer contact us to ask. I will send them over to you by email now and hopefully it will make it much easier to work out! Best wishes, Kate

Rated 5 out of 5 stars

Very good quality product and very fast service

I bought a Carrom Board (Tournament) from Uber Games. I placed order on 30th July 2015 and it was delivered at my home address in Suffolk on 31st July 2015. Amazing speedy delivery. The quality of Carrom Board is really amazing. 5 starts for quality and service.

19 August 2015
Unprompted review
Rated 5 out of 5 stars

Garden Croquet Set UG105

I was looking for a replacement set for my 25 year set which had broken mallets and very rusty hoops.

My set arrived with free delivery including four new mallets the next day and after one week of using the new set with my wife, daughter, son in law and two grandkids I am very impressed with the quality and sturdiness of all the component parts. I would certainly recommend UBER games to anyone looking for a croquet set.

5 August 2015
Unprompted review

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