Ubergames.co.uk Reviews 120

TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

One of the mallets’ shaft was broken probably due to careless handling by your shipper because I am sure you would not have despatched a broken mallet. That is why my rating was poor. However your t... See more

Rated 1 out of 5 stars

Would leave this on zero stars if it was an option. Purchased 3 giant chess pieces on the 8th of April 2026. I only received part of my order just one piece and it arrived in absolutely horri... See more

Rated 5 out of 5 stars

I would like to say a BIG thank you to Jessica for sorting my order out swiftly, highly recommend the items are very cute.

Rated 5 out of 5 stars

Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... See more

Company details

  1. Game Shop

Information provided by various external sources

Here at Uber Games, we've been supplying top quality croquet sets, giant garden games and sports sets to customers around the world since 2007. Our most popular products in 2014 include the Pro Players Croquet Sets, Giant Tumble Towers, Carrom Boards and a number of our sports sets. With FREE next day delivery offered as standard to mainland UK, we are the UK's #1 online supplier of garden games.


Contact info

3.5

Average

TrustScore 3.5 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service

I had reason to contact Uber games to report a problem. This was handled
extremely well and a replacement for a damaged item was in the post the same day. I would certainly recommend the company and will use again.

27 July 2015
Unprompted review
Rated 4 out of 5 stars

Usually Very Good

My Latest order arrived wrong due to a picking problem I guess, someone didnt read the paper work I guess. Anyway after a phone call my problem was solved in no time, goods were delivered the next day as promised!
Thanks

27 July 2015
Unprompted review
Rated 4 out of 5 stars

Good quality and service at a reasonable price

The double set of ladder golf and family croquet set arrived promptly. The only criticism I have is that the croquet set was not packed as well as it could have been and the plastic clips did not survive the rough handling in transit evidenced by the damaged packaging. Replacement metal clips were received promptly in a couple of days of notifying customer services.

15 June 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

I ordered a croquet set.
It arrived quickly and is of good quality.Happy to recommend.

13 June 2015
Unprompted review
Rated 5 out of 5 stars

First time buyer

Was very impressed with the ease of the sight and the delivery was on time also kept informed by delivery company. Will definitely use this company again.

1 June 2015
Unprompted review
Rated 2 out of 5 stars

Overall poor

Firstly great response from Kate Taylor to an issue

However. Package arrived damaged with parts missing. Quality of the croquet stand is poor and the photo instructions are dreadful. Too dark and indistinct. And not particularly clear. First use of one of the mallets and the head came off. Not a good start overall extremely disappointed

26 May 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi Ronnie. Thanks for the feedback and sorry to hear about the issues you've had with the products that you ordered. If you could email Kate at sales@ubergames.co.uk with a photo of the mallet head we'll definitely get this sorted for you ASAP. The quality of the mallets is obviously of uppermost importance to us as we sell hundreds of croquet sets and mallets ever year and ensuring this level is maintained is taken very seriously. Look forward to hearing from you and rectifying the situation ASAP. Apologies once again. Phil

Rated 5 out of 5 stars

Very good service

Easy ordering, clear communication on delivery date, arrived on time. Excellent service.

18 May 2015
Unprompted review
Rated 3 out of 5 stars

lawn croquet set

excellent quality croquet set, but the packaging was damaged and split open when I received it

2 May 2015
Unprompted review
Ubergames.co.uk logo

Reply from Ubergames.co.uk

Hi Brian,

Thanks for dropping us a review and glad that you're really happy with the croquet set. We're very sorry that the packaging wasn't up to your expectation on delivery. Sometimes it does get damaged in transit but we always want it to meet customers expectations. If you could let me know your order number I will take it up with the courier company to ensure it doesn't happen again.

Thanks again and enjoy the summer ahead.

Uber Games Team

Rated 5 out of 5 stars

Excellent service

We have just purchased a set of Giant Outdoor Chess pieces. From initial telephone enquiry to order placing to delivery service was excellent and prompt.

21 April 2015
Unprompted review
Rated 5 out of 5 stars

Great product and great service!

This was 100‰ trouble free from the start! The ordering and subsequent delivery to Portugal was without hitch. (one tiny hiccup happened when I could´t seem to get the tracking to recognise the reference number but a fast, friendly and helpful response soon had that sorted!) The delivery was very quick and the ´Croquet Set´is perfect!

The quality for the price is really good and I am very tempted to indulge in other outdoor game goodies!

Thank you!

2 March 2015
Unprompted review

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