Banner for Uberkinky

Uberkinky Reviews 8,581

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and the fast, discreet delivery service. Many people appreciate the wide selection of items available and the professional, friendly service provided. However, some customers experienced issues with their orders, including receiving incorrect items or having significant delays in delivery, sometimes due to the chosen shipping carrier. A few people also noted that the discretion of the packaging was not always as expected.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality, wide selection, and... See more

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting quick and discreet... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of... See more

Service

Reviewers highlight positive aspects of service. Many customers consistently report 5-star experiences,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick, discreet delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once you crouch over and hunker down and make contact with the top surface of this plug, you know your in for a real treat. The stretch is immediate with an amazing glide down to the narrower cir... See more

Company replied

Rated 5 out of 5 stars

A good site and company. I enjoy the products, which are of consistently good quality. Delivery has also been faultless. I can't think of any negative experiences I've had. The reward points and vouch... See more

Company replied

Rated 5 out of 5 stars

Have been in the hunt for a ring that can encapsulate the boy and his two mates down below. Tried all types, sizes and materials but they never manage to avoid one of my nuts making a run for... See more

Company replied

Rated 5 out of 5 stars

Very pleased with current purchases & with customer support. Quality of items look great, feel great 👍 I haven’t had a chance to try them out but really looking forward to it. I will then submit indi... See more

Company replied


Company details

  1. #9 of 19 best companies in Sex toy store
  2. #5 of 12 best companies in Erotic clothing
  3. #16 of 39 best companies in Lingerie shop

About Uberkinky

Written by the company


Uberkinky isn’t your average online adult store. We ae the UK’s home of unapologetic kink, proudly serving the fetish and BDSM community since 1979. From bondage gear and chastity devices to latex, impact toys, and fantasy play - if it’s kinky, you’ll find it here.



Looking for something to compliment your lascivious lifestyle? Then fear not, kinky companions; we’re bound to have something to suit all of your naughty needs!

Whether you’re fanatical about fetish wear, brutal with your bondage gear, or simply meticulous about male chastity devices... you won’t be disappointed.

Our toys and gear are hand-picked for quality, safety, and deliciously filthy fun. We stock world-famous fetish brands alongside underground innovators you won’t find on the high street. Think serious kit, discreet packaging, and a customer service team who get it - because we’re part of this scene, too.

As one of the UK’s largest and longest-serving suppliers of adult products, we have over 26 years of experience in the industry and are trusted by more than 500,000 customers worldwide.

We ship sex toys, fetish, bondage, lingerie, and MORE, worldwide with fast, tracked and DISCREET shipping. We also offer free shipping on orders over £40 and free 30 day returns.

Uberkinky - It's Not A Fetish, It's A Way Of Life

Written by the company

Free UK Delivery - on orders over £55
Discreet Packaging - Plain & Secure
Free & Easy Returns
The Kinkiest Products
Custom Fitted Chastity
Free International Shipping - on orders over £150

NO EXTRA FEES on International Shipments

Uberkinky ship orders using a duties-paid service.

NO IMPORT FEES!


Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Uberkinky, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout. Shipping is FREE on orders over £150

Contact info

Promotion box for Uberkinky

Uberkinky - Get 15% OFF

Free shipping over £40. Fast & discreet world shipping. Free returns.

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, easy to order and quick delivery. Very happy with product

29 May 2025
Uberkinky logo

Reply from Uberkinky

Thank you for your feedback. Very glad you enjoyed the service and you're happy with your item.

Rated 5 out of 5 stars

Why do they always want a pat on the…

Why do they always want a pat on the back. I getting fed up with this. If they give a good service I will go back to them else not.

6 June 2025
Uberkinky logo

Reply from Uberkinky

Thank you for leaving a review. We do like to ask for feedback after an order, just to make sure everything was okay for you and also to check that you were happy with the products you ordered too. Please do not feel obligated to respond to every review request you receive, it is completely up to you, Thanks for choosing us.

Rated 5 out of 5 stars

Reviced email saying one of item out of…

Reviced email saying one of item out of stock ,asking would u like a refund or cancel the order

Great service

9 June 2025
Uberkinky logo

Reply from Uberkinky

Thank you so much for leaving us a review. Hopefully the item will be back in stock soon for you, but glad we were able to resolve it for you.

Rated 5 out of 5 stars

Top marks

Order was delayed but that's down to the behaviour of royal mail not Uberkinky. Communication was great and speedy.
Great products, really hit the spot.
Would shop here time and again.

5 June 2025
Uberkinky logo

Reply from Uberkinky

Thanks so much for your feedback. Pleased to hear you are enjoying the products!

Rated 5 out of 5 stars

First time penis plugger

Fast, discrete service as always.
Tried my first penis plug (with glans ring and frenulum stimulator). Feels great and has me hard as a coffin nail
I always turn to Überkinky when I want to try/feel something new

4 June 2025
Uberkinky logo

Reply from Uberkinky

Hello. Thank you so much for your review. Glad you are enjoying our products!

Rated 5 out of 5 stars

Great products!!!! Top quality.

Great products and great customer service. Highly recommend!!!

There is something for everyone. Whether you’re a beginner or advanced, Uber Kinky has you covered.

We had a query with our order and Cheryl took time to rectify the issue and even followed up a few days later to make sure everything was still ok.

4 June 2025
Uberkinky logo

Reply from Uberkinky

Thank you so much for your review. It's always great to get feedback about our service and our product range.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great communication, 5 stars all round

3 June 2025
Uberkinky logo

Reply from Uberkinky

We are happy that you're happy! :) Thank you for shopping with us.

Rated 1 out of 5 stars

Still waiting for item. Poor customer support

Still waiting for item. They are refusing to cancel order when it's clear that Royal Mail have lost it

2 June 2025
Uberkinky logo

Reply from Uberkinky

Hi there,

Thank you for your feedback, and we’re really sorry for the hassle and inconvenience caused.

Could you please send the details over to cheryl@uberkinky.com so we can look into this for you straight away?

Thanks again for flagging it, and we’ll do our best to get this resolved as quickly as possible.

Rated 5 out of 5 stars

Enhanced the experience

Excellent customer service. We purchased the magic wand (order number: 2008927). A large and smooth surface with lots of exciting speeds and settings to try. It’s easy to use and the size makes it easy to hold between two people for double the pleasure😈. Can’t wait to try more products

1 June 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

Thanks for you review. We really appreciate you taking the time to give us feedback.

Rated 5 out of 5 stars

Happy

Quality Products that promises to be lots of fun!
There was an issue with the shipment company however UberKinky refunded the cost of shipping which was very much appreciated. Customer support were helpful throughout.

21 May 2025
Uberkinky logo

Reply from Uberkinky

We're really sorry to hear that FedEx took longer than expected to deliver your parcel. We use their duties-paid service as it's usually fast and reliable, so we completely understand how frustrating this delay must have been.

As a gesture of apology, we've refunded your shipping fees. If you have any questions or need further assistance, feel free to contact us at info@uberkinky.com

Rated 5 out of 5 stars

I had a wrong item delivered by…

I had a wrong item delivered by mistake. I contacted Customer Support. I was extremely pleased with the manner in which this was handled in arranging a replacement with the correct item. Customer services was an absolute pleasure to deal with. Very professional & friendly service. I am very satisfied. Thank you so much.

21 May 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

I'm glad that we got this sorted for you. Thanks for the lovely feedback.

Rated 5 out of 5 stars

Great response to an issue

I have used this company a number of times and the orders normally arrive promptly and always discreetly.

The mark of a really good company is how they react when things do go wrong, which on occasion they inevitably will. My latest order did not arrive when expected, so I contacted the sales team on email to ask about it. They responded immediately - not only having the item sent out same day for next day delivery, but also refunded the shipping costs without me even asking. Courteous and very efficient.

15 May 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

I'm so glad we got this sorted for you. Thanks for the lovely feedback :)

Rated 1 out of 5 stars

Scam company - be advised

Order was returned in line with their policy however I never received a refund. They stopped all email communication. Be careful with this scam company.

9 May 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

Hi Matt. We have recently taken over the business and don't have a record of your original order information to investigate this for you as this was placed under the previous ownership. Can you please email/forward the history and information to info@uberkinky.com and we will take a look. *T

Rated 1 out of 5 stars

Requested a refund for an item but…

Requested a refund for an item but repeatedly I was ignored when chasing up the refund.

I then received an automated email saying the company was in administration!
However there is no notice on the website saying this which I find very odd

25 January 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

Hi Tony,

We’re really sorry to hear about your experience. Uberkinky is now under new ownership, and we're committed to making things right.

If you’re still having an issue or need support, please reach out to us at info@uberkinky.com and we can help you resolve this.

Thank you for your patience, and we hope you'll notice some positive changes as we move forward.

Rated 1 out of 5 stars

Can’t get a refund

Requested a refund for an item but kept being ignored. Eventually received an automated email saying the company was in administration. Surely the website should be updated with a statement

28 January 2025
Unprompted review
Uberkinky logo

Reply from Uberkinky

Hi Robert,

We’re really sorry to hear about your experience. Uberkinky is now under new ownership, and we're committed to making things right.

If you’re still having an issue or need support, please reach out to us at info@uberkinky.com and we can help you resolve this.

Thank you for your patience, and we hope you'll notice some positive changes as we move forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look