First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
6901 K Ave suite 103, 75074, Plano, United States
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my first time and it was fast and best of all I LOVE IT. It’s beautiful 10 outta 10 . I do recommend and I will buy again
Nice product, but return policy is a little tricky, but I was given a store credit instead and I used it on a future purchase
I had a great experience. Their customer service is amazing. I had an issue with my order and they consistently responded quickly every time I emailed them.
I get so many compliments on these new glasses. I had an issue with with the lenses on an original pair of glasses I had ordered and they fixed the problem right away and allowed me to get a different pair that work better with my pupillary distance.
The glasses I have gotten are so cute and great quality! I hope to buy more from them. Take care!
Awesome products with fast shipping
First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when received. The other frame was comfortable and stylish, but the wrap/design on the arms was bubbling and poor quality.
The company has been quick to reply and offer a resolution. I have update my review to 4 stars pending receipt of glasses they have offered in compensation. They have been friendly and polite throughout the exchange.

Reply from Ublins
The frames I order i had my prescription put in them. Im getting so many compliments on them. I love them
Very cool and very easy to use. I really love my glasses. The website was easy to navigate and the questions were easy to fill out.
It was so easy to order. There is a unique and large selection of glasses. I had accidentally put in a wrong prescription and I was immediately contacted by customer service after they spotted the mistake. Definitely will and already have recommended to a friend.
Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell anyone who asks about stylish, affordable glasses
AMAZING!
I got a new prescription that I did not know how to put in the system correctly. I could tell this was not an American company for a few reason reasons. This company followed through and helped me every step of the way, applied my promo and helped me get the correct lenses that I needed that I’ve never used before, AND the glasses came at a great price and included nose pads. American companies would never be polite like this!!!
I spend $800 a month for health insurance in America and could not get my pupillary distanceS, unless I downloaded an AI. My very large insurance provider and everyone in America has cut things down and made our lives horrible.
🫶🫶🫶🫶🫶
Thank you for your kindness. I don’t even wanna travel because I’d have to tell people I’m American. I’m not embarrassed to be here. Thank you other countries for having morals. We love you. We are not all this way in the United States.
I've used a handful of online only retailers for glasses and these are EASILY some of the BEST glasses I have ever owned! They came in lovely packaging.
I had forgotten to make sure both pair I got with premium progressive lenses, so I reached out to ask to upgrade it before 24 hours had passed to see if it could be corrected in time (with any upcharge for the difference, of course). They responded quickly and even covered the difference since I was a new customer!
I did have to go into my local eye place to try and get the arms adjusted and the wonderful employee was hesitant at first. Because mine have metal snakes on the sides, she didn't want to try without really looking at them. She pleasantly told me the metal parts were actually screwed in and not just tacked on, so if you're worried about in depth quality, a professional told me she approved! 😂
Best selection of frame designs, ease of use of website to make selections and order, best prices and quick shipping and delivery. I compared with 5 others and Ublins was the best!
At first it seemed scammish because there's not much communication between ordering and delivery. That was my only issue. Other than that the glasses are beautiful and I can see clearly.
They provide great quality products and the shipping is awesome!!
To much back and forth. I received a second pair of glasses with the wrong prescription. They told me to pick out another frame. I picked out another frame I was told it was not with their company when the logo on the page was clearly said Ublins. I requested a refund and I have not heard any else from the company. Very disappointed.

Reply from Ublins
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.