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Review summary

Created with AI, based on recent reviews

Considering 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and stylish designs, often noting the high quality of both frames and lenses. Many people appreciate the competitive pricing, finding the glasses to be very affordable, especially when compared to traditional optical stores. The customer service is frequently highlighted as excellent, with many consumers commending the responsiveness and helpfulness of the support team. However, some people were dissatisfied with their orders, experiencing issues such as incorrect sizing, poor quality of certain frame elements like bubbling wrap or loose rhinestones, or lenses that did not provide clear vision. A few customers also reported problems with delivery, including delayed shipments or orders not being received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the stylish,... See more

Quality

Clients share positive opinions on quality, with many praising the good quality of progressives, stylish... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising the ease of... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordability and value. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the kindness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more

Company replied

Rated 5 out of 5 stars

Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue,... See more

Rated 5 out of 5 stars

Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell any... See more

Rated 5 out of 5 stars

I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my quest... See more


Company details

  1. Glasses store
  2. Fashion accessories shop

About Ublins

Written by the company

ublins
Shop Eyeglasses
Shop Sunglasses

Excellent quality prescription eyeglasses

Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.

One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.

Premium customer service

Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Nice product

Nice product, but return policy is a little tricky, but I was given a store credit instead and I used it on a future purchase

22 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. Their customer service is amazing. I had an issue with my order and they consistently responded quickly every time I emailed them.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Glasses are so stylish

I get so many compliments on these new glasses. I had an issue with with the lenses on an original pair of glasses I had ordered and they fixed the problem right away and allowed me to get a different pair that work better with my pupillary distance.

13 November 2025
Unprompted review
Rated 4 out of 5 stars

First time purchasing and received…

First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when received. The other frame was comfortable and stylish, but the wrap/design on the arms was bubbling and poor quality.

The company has been quick to reply and offer a resolution. I have update my review to 4 stars pending receipt of glasses they have offered in compensation. They have been friendly and polite throughout the exchange.

11 November 2025
Unprompted review
Ublins logo

Reply from Ublins

Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
About the issue of the frame size, we have shown all the details, including the measurement method under the Product Description of each frame. You may not have noticed it.
Please don't worry, we offer 30-Day Easy Return & Exchange.
If you don't like the glasses you bought, please contact our customer service department(service@ublins.com)within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.

Rated 5 out of 5 stars

Great experience

It was so easy to order. There is a unique and large selection of glasses. I had accidentally put in a wrong prescription and I was immediately contacted by customer service after they spotted the mistake. Definitely will and already have recommended to a friend.

4 October 2025
Rated 5 out of 5 stars

Love my glasses!!!!

Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell anyone who asks about stylish, affordable glasses

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer support, AMAZING 😍😭😃

AMAZING!
I got a new prescription that I did not know how to put in the system correctly. I could tell this was not an American company for a few reason reasons. This company followed through and helped me every step of the way, applied my promo and helped me get the correct lenses that I needed that I’ve never used before, AND the glasses came at a great price and included nose pads. American companies would never be polite like this!!!

I spend $800 a month for health insurance in America and could not get my pupillary distanceS, unless I downloaded an AI. My very large insurance provider and everyone in America has cut things down and made our lives horrible.

🫶🫶🫶🫶🫶
Thank you for your kindness. I don’t even wanna travel because I’d have to tell people I’m American. I’m not embarrassed to be here. Thank you other countries for having morals. We love you. We are not all this way in the United States.

6 September 2025
Unprompted review
Rated 1 out of 5 stars
Ublins logo

Reply from Ublins

Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
We checked your order just now, finding that it was delivered successfully in your mailbox. Have you carefully checked it or contacted the local post office to check?
Please don’t worry, if it doesn’t work, we are willing to remake your glasses and reship to you, at our cost.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.

Rated 5 out of 5 stars

La la la la love these! 🖤

I've used a handful of online only retailers for glasses and these are EASILY some of the BEST glasses I have ever owned! They came in lovely packaging.

I had forgotten to make sure both pair I got with premium progressive lenses, so I reached out to ask to upgrade it before 24 hours had passed to see if it could be corrected in time (with any upcharge for the difference, of course). They responded quickly and even covered the difference since I was a new customer!

I did have to go into my local eye place to try and get the arms adjusted and the wonderful employee was hesitant at first. Because mine have metal snakes on the sides, she didn't want to try without really looking at them. She pleasantly told me the metal parts were actually screwed in and not just tacked on, so if you're worried about in depth quality, a professional told me she approved! 😂

29 September 2025
Rated 5 out of 5 stars

Best selection of frame designs

Best selection of frame designs, ease of use of website to make selections and order, best prices and quick shipping and delivery. I compared with 5 others and Ublins was the best!

29 September 2025
Rated 1 out of 5 stars

To much back and forth

To much back and forth. I received a second pair of glasses with the wrong prescription. They told me to pick out another frame. I picked out another frame I was told it was not with their company when the logo on the page was clearly said Ublins. I requested a refund and I have not heard any else from the company. Very disappointed.

23 September 2025
Ublins logo

Reply from Ublins

Dear Customer,
Thank you for posting this review.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
We feel so sorry that our product didn't get your satisfaction. As we promised you, we will assume all the cost to remake a new pair of glasses and reship to you. But you have been keeping emailing us the frame sku which is totally not from our website. Then we emailed back to you directly send us the screenshot of the new frame, but we haven’t received your response.
Looking forward to hearing from you soon and resolving this matter promptly.

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