First time purchasing and received today. The sizing on one of the frames was very off. Labelled a medium and 130cm (inside arm) but was 150cm width in total, and looked like clown glasses when rece... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue,... See more
Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell any... See more
I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my quest... See more
Company details
About Ublins
Written by the company
Excellent quality prescription eyeglasses
Ublins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.
One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.
Premium customer service
Our brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Contact info
6901 K Ave suite 103, 75074, Plano, United States
- service@ublins.com
- ublins.com
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
Concerning this issue, could you please email photo of your prescription paper to our customer service (service@ublins.com)for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Reasonable accommodations very friendly…
Reasonable accommodations very friendly and kind
29 September 2025
Quick service
Quick service, the price on frames.
I've worn 3 pair already but received several compliments on 2 pair.
29 September 2025
The communication was top tier and my…
The communication was top tier and my glasses were gorgeous! I needed them by a specific date and they allowed me to pay for express shipping separately from my order so I could receive them in time for my trip!
20 September 2025
Unique , Comfortable quality frames
Purchased two pair of glasses that I absolutely love!! Quality is amazing 🤩. Shipping was super fast!
26 September 2025
Satisfied
Good price, stylish, exact prescription. Just wish the transition was darker in the sun.
Stem a bit crooked had to have it balanced.
26 September 2025
Free shipping
I ordered a pair of black glasses previously and one of the handles broke. Not sure if it was the glasses or me. However I like the glasses so much and have received several compliments, I wanted another pair. So when I ordered them, I inadvertently put the wrong zip code in and my glasses could not be delivered. Ublins was going to charge me for the shipping because of my error. When I could not get the instructions to work, they decided to waive the shipping fee. Thanks Ublins, I will order again and I review my order and address prior to sending it
13 October 2025
Unprompted review
As described
Glasses safely shipped for much less than my local shop. Thank Ublins. I will use this site again.
24 September 2025
The prescription was all.wrong on both…
The prescription was all.wrong on both glasses. It was like they switched the the progressive lens from bottom to top. Can't wear them and not interested in going through rhe trouble to return and be dissapointed again
24 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
Concerning this issue, could you please email photo of your prescription paper to our customer service (service@ublins.com)for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
You even don’t need to return the current glasses to us, we are also willing to remake the new glasses and reship to you, at our cost; or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
it took too long
it took too long. and eyeglasses received are very low quality eyeglasses frames, very low graded frames.
17 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
We checked your order information, finding that the shipping method you selected was the free standard shipping and the logistics time was normal; if you need faster shipping, we recommending paying for business express , it takes only 3-5 business days for shipping.
We also checked the frames you picked, this frame style has also received many positive reviews from customers. If you have higher requirements for the quality of the frame, we also offer this kind of frames, but the price will also be higher.
Please don't worry, we offer 30-Day Easy Return & Exchange.
If you don't like the glasses you bought, please contact our customer service department(service@ublins.com)within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
i was a bit upset at first for having…
i was a bit upset at first for having to pay twice...there seemed to be some issue with my PD's???...they had to be re-measured making a another payment possible...i was not happy,,,but ublins had the frames I wanted, the ONLY frames i wanted....i followed through...i have had the glasses for a whole month and still trying to break them in behind my ears...headaches everyday...i have at least six other pair that don't actually align with my current vision, but they temporarily do the trick....i love the new glasses as difficult as it is right now,...
24 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review.
There might be some misunderstanding; let me explain the situation again.
About the second payment, it is the price difference of changing the lenses because you selected the wrong prescription type and lenses when you placed the order.
We made lenses according to the prescription photo you uploaded and we inspected your glasses before shipment; everything was correct.
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com). We will get back to you in the shortest possible time. Do you mean that you feel uncomfortable when wearing the glasses? We have let our customer service department to contact you to learn more about this issue.
Please don’t worry, we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
I sent a message when I first received…
I sent a message when I first received the glasses and stated that I cannot see out of them. I believe it’s the PD, I understand it is what I wrote. What I want to know is if I can get them replaced I for a discounted price.
17 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review.
We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address? Or did you mix up us with other companies?
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com). We will get back to you in the shortest possible time.
We have let our customer service department to contact you to learn more this situation. We'll always offer high-quality service to our customers and we will do our best to meet you needs.
Waiting for your early reply.
The picture was beautiful but in real…
The picture was beautiful but in real don’t like the glasses.
24 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
What we display on our website are all physical photos; there might be some visual differences due to different lights in sunlight and screen, hope you can understand.
There are two items in your order; could you please tell us which one you don’t like?
Please contact our customer service department(service@ublins.com)within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
Love the styles and quality!
Love the styles and quality!
Happy with my 3 pairs purchased.
16 September 2025
I had an issue with a pair of my glasses
I had an issue with a pair of my glasses, and I was taken care of on the spot.
16 September 2025
Great experience
We have ordered twice through ublins and received great service both times. Great quality and affordable prices. Highly recommend!!!
16 September 2025
Cute & sturdy. Would buy again.
The process of adding my script, preferences & everything for the glasses was smooth. Easy to navigate. Great choices. Although these glasses ended up being quite large & in charge.. I know they’ll go well with a spruced up hairdo & fit. #Ublins
3 September 2025
Unprompted review
Great glasses
Great glasses, they came rather quickly. Its incredible that they can fit these fat lenses into such thin frames, i'll definitely have to spring for better lenses next time.
20 October 2025
Unprompted review
The prescription is not made correct.
The prescription is mine but there is something too strong. The glasses make me see weird.
19 September 2025
Reply from Ublins
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
If there is any issue about the product, please feel free to email our customer service department(service@ublins.com). We will get back to you in the shortest possible time.
Concerning this issue, could you please email photo of your prescription paper to our customer service (service@ublins.com)for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
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