What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in straight after work without any paperwork due to the time. Managed to get everything sorted just from images I had on my phone. Staff were polite and very helpful the whole time managed t... See more
Company replied
Absolutely amazing customer service by Ryan in the Wigan branch. Understood what financial situation I was in and got me an amazing deal and worked together to get me back on the road same day! Couldn... See more
Company replied
Excellent Service Given To Me Over the Phone after a referral from my sister had she bought a car prior. They invited me to their showroom where they took me through every step and explained everythin... See more
Company replied
Company details
Written by the company
ucancarcredit, Car Credit, Car Finance, Used Car Finance, apply now for a car loan
Contact info
Circular Garage, Poolstock, WN3 5DU, Wigan, United Kingdom
- 01942 590360
- customerservices@ucanfinancialservices.co.uk
- ucancarcredit.co.uk
4.6
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid these scammers!
They bought my car (Audi A4 BF67AMX) through Carwow via auction. On collection they said it had damaged paneling or the panels had been replaced on the passenger side due to an accident (never had an accident) and because the windscreen had a chip it would need replacing. Gave me £10,750 (£1,145 less than they bid at auction) now on sale with them for £15,499! That's more than I paid when I got it a year and a half ago 😆 don't give them your money!
27 March 2026
Unprompted review
Second car from umar very happy done…
Second car from umar very happy done within 2 hours x
10 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely recent review Cheryl. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Top tier service
What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad credit, payments were worked out specifically to my budget and got exactly what i came in for😅 Chanice explained everything clearly and made anything that I was unsure of make sense.
Will definitely be back to upgrade my vehicle in the years to come!
Ryan
6 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Ryan. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ryan was fantastic throughout
Ryan was fantastic throughout, explained it very well and I’m made up with the car
27 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Cecelia. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
If I could give them a ZERO STAR
If I could give them a ZERO STAR IT WOULD BE Absolutely terrible experience with this company today. Got a call from one of their reps last night said everything was great. Come down at 12:30. Don’t worry about your bad credit score we will sort you out. Arrived at the showroom showing a seat for half an hour been told that a car finance company will give me a call. I went through all my finance with an external company. Wasted three hours to be told oh sorry you’ve been declined finance goodbye. What makes me really angry is that we were told on the phone by their representative yes everything was fine. We understand you have bad credit. You will get your car. Don’t worry come to the showroom at 12:30 so I drove 20 miles for absolutely nothing. Bunch of Cowboys they should be selling horse and carts I don’t know about cars! They are ucarcredit which makes one assume that the credit is coming from themselves when it totally isn’t. On the door it says have you been refused Car finance are you worried about getting getting accepted? Which makes you into the full sense of security Think that even with a poor credit score you’ll still get accepted for finance but clearly not. Don’t waste your time.!!!
13 March 2026
Unprompted review
Ben and Umar went above and beyond to…
Ben and Umar went above and beyond to get my car loan approved and ready to drive home the same day. I picked my ideal car and was approved successfully. Very happy 😊
26 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ben was an excellent advisor
Ben was an excellent advisor, really friendly and explained everything to me very clearly. I had a great experience would definitely recommend them to a friend. They gave me a really good deal and assisted with my tax and insurance as well.
25 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sophie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Great experience buying my first car…
Great experience buying my first car from Umar. He was very efficient, responsive to my needs, and a genuinely nice guy to talk to. Highly recommend!
20 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sam. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amber did an amazing job helping me…
Amber did an amazing job helping me find a car that i love very friendly and very helpful. I would deffently use ucan again in the future. Thank you for all your help.
13 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Antoinette. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
This is my second car from ucan
This is my second car from ucan, Amber has been exceptionally kind and helpful with helping me get into my wonderful new car! What a wonderful experience i have had yet again. Thankyou
10 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Mary. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Got my car from these today
Got my car from these today. They were very helpful they went above and beyond to get everything sorted for me i would highly recommended.
7 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Joanne. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amber Henry was my contact while…
Amber Henry was my contact while there, a professional, polite and happy person who treated us with respect and like a person not just another customer buying a car. Theory let down was the lenders,was accepted friday and Saturday declined. After spending 5hrs at the Hyde branch to be accepted and then to be declined by those idiots who sit behind a desk and dont actually speak to the person applying Is unacceptable. All in all well done Amber and the team shame it was the lenders who lost you a sale!!
6 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your recent review Neil. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. We are sorry that on this occasion we were unable to help.
Spot on here
Spot on here , geovanni was very helpful and everything was ran smoothly
4 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Connor. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Honestly cannot recommend these guys…
Honestly cannot recommend these guys enough I literally got refused everywhere else and these pulled out all the stops and lived up to there name. Thankyou so much guys you are amazing and will definitely be recommending to friends and family
2 March 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Daniel. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Best service
We would like to thank U CAN for their service they were very outstanding with their commitment to help us find the right car ,we are very pleased
Thank you
Ross and umer. great team
28 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Shakila. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
me and my son was very immpressed with…
me and my son was very immpressed with the help we got from AMBER at your ucan car sales she very well presented and very helpful.if im honest its the best exsperience ive had whilst trying to find myself a car..i would recomend AMBER and her coleauges from ucan to anyone and thank for or your help from me and steven and keep up your good work.kind regards john mccarthy
26 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review John. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Massive thank you to willenhall branch…
Massive thank you to willenhall branch Geovany worked the best deal on my qashqai
19 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Melissa. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Great service from Wigan site
Great service from Wigan site, Chanice Clarke and the rest of the team were great. Managed to guide me through getting finance. Many thanks ☺️
13 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Brandon-Lee. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Avoid this company
purchased a vehicle from this company less than five months ago and have already experienced two major issues. For an overpriced vehicle, this level of unreliability is completely unacceptable.
My advice is simple: stay away from this company. They sell vehicles at inflated prices while failing to ensure they are fit for purpose. The problems I’ve had so soon after purchase raise serious concerns about their standards and vehicle checks.
The sales staff were pushy, unhelpful, and showed a complete lack of professionalism. Most concerning of all, I was even suggested to drive the vehicle away without insurance, which is both irresponsible and alarming.
Overall, this has been an extremely frustrating experience from start to finish. I would not recommend this company to anyone and deeply regret purchasing a vehicle from them.
16 February 2026
Unprompted review
Extremely pleased with the service I…
Extremely pleased with the service I got from UCAN car credit, everything ran smoothly and with the help of Geovany and Nigel. I would highly recommend anyone trying to get car finance to get in contact.
13 February 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Richie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.