What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in straight after work without any paperwork due to the time. Managed to get everything sorted just from images I had on my phone. Staff were polite and very helpful the whole time managed t... See more
Company replied
Absolutely amazing customer service by Ryan in the Wigan branch. Understood what financial situation I was in and got me an amazing deal and worked together to get me back on the road same day! Couldn... See more
Company replied
Excellent Service Given To Me Over the Phone after a referral from my sister had she bought a car prior. They invited me to their showroom where they took me through every step and explained everythin... See more
Company replied
Company details
Written by the company
ucancarcredit, Car Credit, Car Finance, Used Car Finance, apply now for a car loan
Contact info
Circular Garage, Poolstock, WN3 5DU, Wigan, United Kingdom
- 01942 590360
- customerservices@ucanfinancialservices.co.uk
- ucancarcredit.co.uk
4.6
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben as per usual amazing guy 2 cars in…
Ben as per usual amazing guy 2 cars in and never let me down won’t use anywhere else, friendly faces everytime you walk in the shop and always goes above and beyond dude needs a raise !!!!
25 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Victoria. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Wonderful place with amazing people!!
This the second time I have bought a car from Ucan. Unfortunately the first car ended up in an accident and I was struggling to secure finance for the second time.
With the help of Amber Henry I finally managed to get back on the road after 6 months of being without a car. She is an amazing lady whose heart is genuinely set on getting you the car you deserve!
A warm friendly welcome and refreshments offered.
The place is a lovely environment with nice comfy seats and relaxing music to keep you feeling at ease.
Amber, I cannot thank you enough for all
Of your hard work and dedication. You are truly a remarkable person who goes above and beyond for your customers!
Thank you. I will definitely be buying my next car from here :)
20 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Hayley. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amber - 10/10 experience
me and my boyfriend came in earlier this week to look at getting our first finance car. amber supported us with the process, she made everything so easy and stress free and was so friendly the entire time which made a huge impact on our experience! cannot thank amber enough for her support and we look forward to coming back in two years to upgrade ! absolute credit to the company in our opinion
fallon & george
18 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Fallon. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Brilliant experience
Brilliant experience, staff super helpful and explained everything well, would return next time
16 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
I cannot recommend Amber and the team…
I cannot recommend Amber and the team at UCan Car Credit highly enough. From start to finish, the level of customer service I received was outstanding.
Amber was absolutely fantastic throughout the entire process. She was incredibly helpful, reassuring, and professional, taking the time to answer every question I had and keeping me informed every step of the way. She went above and beyond, making numerous calls on my behalf and working tirelessly to ensure everything progressed as smoothly as possible.
I’d also like to thank Lewis and Ben, who were both extremely helpful and supportive throughout. The whole team worked together to make the experience stress-free and straightforward, and nothing ever seemed too much trouble.
What stood out most was the genuine care and dedication shown by everyone involved. Their patience, communication, and commitment to helping me secure the best outcome were second to none.
A huge thank you to Amber, Lewis, Ben, and the entire team at UCan Car Credit. I would highly recommend them to anyone looking for car finance assistance – truly first-class service from start to finish.
13 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Kelly. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Top service all the way through helped…
Top service all the way through helped us get into a car thanks Ben j
12 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Connor. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
These guys are amazing Ross amazing…
These guys are amazing Ross amazing service needed a car for my son and they made sure of that everything was easy I can’t thank Ross enough they make you feel welcome I would recommend anyone to go there I’ve had bad experience from Nissan dealership and would never use them again I wish I knew about UCAN car credit before they are a great little business and run the mile for there customers to have a great experience
2 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Zahida. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ben j
Ben, Nathan and Lewis at Hyde ucan were so helpful on my application. From the time I applied communication was swift and fast, and helped me get a good deal on my new car. I would definitely recommend them.
8 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Nyasha. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Car Purchase
I had an excellent experience purchasing my car today. From start to finish, the whole process was straightforward, professional, and completely stress-free. The team were friendly, knowledgeable, and took the time to answer all my questions without any pressure.
A special thank you to Ben J, who went above and beyond to make sure everything was sorted and that I was happy with my purchase.
I'm absolutely delighted with my new car and couldn't recommend this dealership and finance team highly enough. Thank you again!
6 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Louise. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Kia Sportage…Ucan Hyde store
I recently purchased a Kia Sportage from this garage and had a fantastic experience from start to finish. The entire process was smooth, professional, and stress-free.
A special thanks to Ben J, who provided exceptional customer service throughout. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. His honesty and professionalism made me feel confident in my purchase.
The Kia Sportage was presented in excellent condition and exactly as described. Ben J ensured everything was handled efficiently, making the whole buying experience straightforward and enjoyable.
I’m extremely pleased with both the car and the service I received. I would highly recommend this garage to anyone looking for a quality vehicle and a trustworthy, customer-focused team. Thanks again to Ben J and everyone involved!
23 May 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Anthony. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar this has been a good experience…
Umar this has been a good experience purchasing this car. You've done your best to prepare all the documents and everything else.
Thank you I plan to use this car with all the care.
2 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Edwin. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar this is the second time I have…
Umar this is the second time I have come to get a new car and wouldn't go anywhere else really polite very friendly and very good and explaining things over and very helpful
1 June 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sorcha. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Very good customer service
Very good customer service
Very friendly and willing to listen
Amber makes a cracking coffee
Would definitely use again
23 May 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review jonathan. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Do not use This place they tell…
Do not use This place they tell compulsive lies and rip you off with your deposit what they request before you even get the car total mess around of a back street company full of dreams
19 May 2026
Unprompted review
Great salesman Ryan looked after me all…
Great salesman Ryan looked after me all the way through the process
4 May 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Valerie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Dealt with these guys today and am…
Dealt with these guys today and am extremely impressed, very swift service from Amber at ucan.. was in and driving away in my new to me car within a short period of time, very professional work from the sales team from start to finish,
AMBER... THANK YOU
28 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sam. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Car Finance
Umar was incredible helpful in helping me source and drive away with my new car. The guys at UCAN were very professional and able to give me the best deal on my car finance. Would definitely recommend!!
25 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Saleswoman Amber is the best
Saleswoman Amber is the best, the whole team in Manchester is great they are welcoming
Amber explained the whole procedure for me and helped me get the best deal and I’m thankful to her
Thank you so much guys
21 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Tertius. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
What a nice fella he was Ryan you where…
What a nice fella he was Ryan you where amazing went through everything even when I didn't understand he made everything clear what a guy wish every sales fella could be like you keep up the good work Ry :)
18 April 2026
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Tee. Ucan Car Credit Cars appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
I had a very disappointing experience…
I had a very disappointing experience with this dealership and the finance process.
Shortly after purchasing the vehicle, I discovered multiple issues that were not clearly disclosed at the time of sale. Because of this, I exercised my right to reject the vehicle within the first 30 days and returned it, including all keys and documents.
What followed has been extremely frustrating. Initially, I was told that my full deposit would not be refunded. After I challenged this, the position changed, and I was then told that only part of the deposit would be deducted, which still does not seem fair given that the vehicle was faulty from the start.
It has now been over a week since I returned the car, and my finance agreement has still not been properly closed, which is very concerning.
On top of this, I have continued to receive calls trying to persuade me to accept another vehicle, despite clearly stating that I am not interested and only want a fair resolution.
During one of the calls, I was addressed as “my Romanian brother,” which I found unprofessional and inappropriate in a business context.
Overall, I feel that the situation has not been handled fairly or professionally. I am currently pursuing a formal complaint to resolve the matter.
I would strongly advise others to be very careful, ensure full transparency before purchasing, and be aware of your consumer rights.
16 April 2026
Unprompted review
Reply from Ucan car credit
Thank you very much for your feedback and your perception of this matter, This particular car, I believe from reviewing the file that it is your partner that actually purchased the car. We have followed the exact process as outlined in the consumer rights act due to a fault that presented itself within the first 30 days. We offered yourself the option of either rejection, repair or change of vehicle, in the first instance you asked if you could change the car and returned to the showroom to look at alternative options, yourself and your partner chose a more expensive BMW which we arranged to move from our Manchester showroom to the Willenhall showroom at no cost to yourselves. We transferred the car only to be notified by you that actually you could not afford the BMW payments or the insurance. WE DID NOT CHARGE for the wasted transport that we incurred for moving the vehicle. You spoke to a lady in our customer services dept and swore at them and was very rude. You were called by the branch to see why you had changed your mind on the car and to see if we could assist with pricing or payments we DID NOT continue to call to persuade you to accept another vehicle, far from it, once you had told us that you did not wish to change car we were more than happy not to deal with yourselves. It has not taken over a week, we informed your finance company immediately to cancel your agreement and requested details to return your deposit, the only delay was when you wanted to change car. We have to inform customers of the consumer rights act that states that "fair usage may be charged" in the event of a rejection, on this occasion with the timescales taken into account no fair usage was charged even though you had driven the car over 500 miles and stated to the mechanic that the issue occurred when braking from 100mph clearly exceeding the speed limit. Hopefully you are now happy that your complaint has been dealt with professionally and your issues raised have been addressed, your cancellation and refund are in process good luck in your car search.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.