UGG sizing seems to be off lately. Always had the same size UGGs I’ve ordered two pairs of Rocky Oak and they have both been two small in length. Very odd as the usual chesnut colour is fine. Sadly wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month. My wife says much more cushioning and warmth,thoroughl... See more
Company replied
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really... See more
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very q... See more
Company details
- #184 of 215 best companies in Shoe shop
- #542 of 626 best companies in Clothing Shop
About UGG
Written by the company
Welcome to the official Trustpilot profile for UGG®.
Thank you for sharing your reviews with us.Our story:
Founded in 1978 by an Australian surfer on the coast of California, UGG® is a global lifestyle brand renowned for it’s iconic Classic boot. Celebrating unapologetic authenticity and bold self-expression, our convention-defying collection represents the very best of footwear, apparel & accessories.UGG® partners with the best global retailers and owns over 140 concept and outlet stores worldwide in key markets including New York, London & Paris. Find an UGG store near you.
Our commitment:
At UGG®, we are committed to playing our part in protecting the planet for future generations. By 2025, we’ve vowed to help retore one million acres of grassland into regenerative farmlands.Learn more about our purpose-driven journey to a more regenerative future.
Our products:
From our iconic heritage collection to innovative new styles designed for all-weather wear, UGG® takes you from season to season in complete comfort. Crafted from high quality materials made to last, our versatile range of indoor and outdoor styles are timeless staples of self-expression.Our Customer Service:
Your feedback is important to us — our Customer Service team is here to help. Contact Customer ServicesFree returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
More information on what our warranty covers and how to initiate a claim.
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, United Kingdom
- customerservicesuk@ugg.com
- ugg.com
3.6
Average
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Impressive...
Great browsing experience, very easy to find what i was looking for. Purchase process was also very easy.
Great communication throughout the delivery process and an impressively quick delivery time too.
So happy was I with the product, that i immediately returned to the website and ordered another pair in a different colour.
14 April 2026
Reply from UGG
Hi Mark,
I'm happy to hear that you had a great browsing and purchasing experience! We appreciate your positive feedback regarding the easy navigation, quick delivery, and excellent communication. It's wonderful you loved the product so much you ordered another pair.
Kind regards,
Mia
Reply from UGG
Hi Heather,
I'm happy to hear that your order arrived on time and safely. Thank you for your positive feedback; we appreciate it.
Kind regards,
Mia
Reply from UGG
Hi Wong,
I appreciate you taking the time to share your positive experience; we are happy to hear that you were satisfied with our service.
Kind regards,
Mia
I have paid and still waiting for my…
I have paid and still waiting for my order. Ive emailed support and no response and tried calling multiple phone numbers. This is dreadful service. This is the New Zealand business that is dreadful
8 April 2026
Unprompted review
Reply from UGG
Hi there,
We are sorry to hear that you are still waiting for your order and have not received a response from our support team. As we are UGG EU I would kindly recommend contacting our NZ team by following the link below:
https://help.nz.ugg.com/hc/en-us/requests/new?_gl=1*1jkuy8k*_ga*MTY5ODYzNTM1My4xNzAxMTYzMzky*_ga_ETCV94BRNF*czE3NzYwNjQ5NjAkbzEkZzEkdDE3NzYwNjQ5NzgkajQyJGwwJGgw
Kind regards,
Mia
The product is average
The product is average, nothing really stands out.
11 April 2026
Unprompted review
Reply from UGG
Hi Thomas,
I appreciate your feedback. We'll use it to improve our products.
Kind regards,
Mia
Reply from UGG
Hi David,
I'm so pleased to hear that you are very satisfied with the product. Thanks for your positive feedback!
Kind regards,
Mia
On time delivered with care
11 April 2026
Reply from UGG
Hi Judith,
It's great to hear that your delivery was on time and handled with care. We appreciate your positive feedback!
Kind regards,
Mia
Goldenstar women’s clog
I only ordered my new clogs a few days ago and I’ve already received them. And they’re fab.
11 April 2026
Reply from UGG
Hi Terry,
I'm happy to hear that you received your clogs so quickly! It's great to know you think they're fabulous. Thank you for your positive feedback; we appreciate it.
Kind regards,
Mia
Parfait 😍😍😍
10 April 2026
Reply from UGG
Bonjour Tisse, merci beaucoup pour cette revue qui nous va droit au coeur, bien à vous, François
Excellent product
Excellent product, speed processing order and delivery slot of one hour.
10 April 2026
Reply from UGG
Hi Angela,
It's great to hear that you had an excellent experience with our product and fast order processing. Thank you for your positive feedback regarding the delivery.
Kind regards,
Mia
ITS A 10/10 FROM ME!
Absolutely love the shoe fit, Cant stop looking at them. The gold gives it that extra touch. Comfort is like walking on a cloud
9 April 2026
Reply from UGG
Hi Charlotte,
We're happy to hear that you absolutely love the shoe fit and its comfort. It's great to know the gold detailing elevates the design for you. Thanks for your feedback!
Kind regards,
Sue
Reply from UGG
Hi Theresa,
We appreciate your positive feedback! We are happy to hear that you received your order quickly and professionally.
Kind Regards,
Sue
Delivery arrived on time
9 April 2026
Reply from UGG
Hi Joan,
We're happy to hear that your delivery arrived on time! Thank you for your positive feedback; we appreciate it.
Best regards,
Sue
Reply from UGG
Hi Gail,
We're happy to hear that your delivery arrived on time and with care. Thank you for your positive feedback; we appreciate it.
Kind regards,
Sue
They are absolutely beautiful
They are absolutely beautiful. Love then and so soft, comfortable and bouncy. Delivery was very quick and efficient. Thank you
9 April 2026
Reply from UGG
Hi Dianne,
We're happy to hear that you find them beautiful, soft, comfortable, and bouncy! We appreciate your positive feedback and are glad the delivery was quick and efficient.
Kind regards,
Sue
Reply from UGG
Hi Mary,
We're happy to hear that you had a positive experience with our easy ordering process and fast delivery. We appreciate your feedback on our products.
Kind regards,
Sue
Do not buy from UUG
Do not buy from UUG, they don’t respect your customer rights. Lost parcel, they would not honour a refund even though I had proof of postage. Disgusting!
17 February 2026
Unprompted review
Reply from UGG
Hi Donna,
Your case has been reviewed internally, and our customer service team has shared the outcome and full details with you via email.
Kind regards,
Sue
Reply from UGG
Hi Sophie,
We’re very sorry to hear that your parcel hasn’t arrived. I completely understand how frustrating this must be. A member of our customer service team will be in touch shortly to resolve this for you.
Kind regards,
Sue
Reply from UGG
Hi There,
We're happy to hear that you had such a positive experience with our service and product! Thank you for your kind words about our delivery.
Kind Regards,
Sue
Delivered promptly
Delivered promptly, always great to purchase from, the most comfortable footwear ever
1 April 2026
Reply from UGG
Hi Lorraine,
We're happy to hear that you find our footwear comfortable and appreciate our prompt delivery. Thank you for your continued support; it means a lot to us.
Best regards,
Sue
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.