UGG sizing seems to be off lately. Always had the same size UGGs I’ve ordered two pairs of Rocky Oak and they have both been two small in length. Very odd as the usual chesnut colour is fine. Sadly wo... See more
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Review summary
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Based on these reviews
Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month. My wife says much more cushioning and warmth,thoroughl... See more
Company replied
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really... See more
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very q... See more
Company details
- #184 of 215 best companies in Shoe shop
- #542 of 626 best companies in Clothing Shop
About UGG
Written by the company
Welcome to the official Trustpilot profile for UGG®.
Thank you for sharing your reviews with us.Our story:
Founded in 1978 by an Australian surfer on the coast of California, UGG® is a global lifestyle brand renowned for it’s iconic Classic boot. Celebrating unapologetic authenticity and bold self-expression, our convention-defying collection represents the very best of footwear, apparel & accessories.UGG® partners with the best global retailers and owns over 140 concept and outlet stores worldwide in key markets including New York, London & Paris. Find an UGG store near you.
Our commitment:
At UGG®, we are committed to playing our part in protecting the planet for future generations. By 2025, we’ve vowed to help retore one million acres of grassland into regenerative farmlands.Learn more about our purpose-driven journey to a more regenerative future.
Our products:
From our iconic heritage collection to innovative new styles designed for all-weather wear, UGG® takes you from season to season in complete comfort. Crafted from high quality materials made to last, our versatile range of indoor and outdoor styles are timeless staples of self-expression.Our Customer Service:
Your feedback is important to us — our Customer Service team is here to help. Contact Customer ServicesFree returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
More information on what our warranty covers and how to initiate a claim.
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, United Kingdom
- customerservicesuk@ugg.com
- ugg.com
3.6
Average
16K reviews
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Reply from UGG
Hi Patricia,
We appreciate you taking the time to leave us this great review. We are happy to hear that you received excellent service.
Best regards,
Sue
ugg quality definitely gone downhill…
ugg quality definitely gone downhill slippers falling apart after two months where and customer service hard to get hold of not offering to help.
1 April 2026
Unprompted review
Reply from UGG
Hi Michaela,
We’ve requested a little more information from you so we can look into this further. As soon as we receive it, our customer service team will continue assisting you.
Kind regards,
Sue
Great experience
Quick and efficient ordering and delivery process for my Ugg ballet trainers. Beautiful shoes, good fit, well made and as described online. Perfect!
1 April 2026
Reply from UGG
Hi Helen,
I'm happy to hear that you found the ordering and delivery process quick and efficient. We're so glad you love your new Ugg ballet trainers; it's great to know they fit well and match the online description!
Kind regards,
Mia
Reply from UGG
Bonjour Sandra, merci beaucoup de prendre le temps de commenter sur le service, nous sommes absolument ravis de vous lire, bien à vous, François
Fast delivery within a few days
Fast delivery within a few days. Packaged well and lovely good quality. Kept up to date about delivery and easy to track
31 March 2026
Reply from UGG
Hi Claire,
I'm happy to hear that you had a positive experience! It's great to know that you received your order quickly, well-packaged, and of good quality. We appreciate your feedback!
Kind regards,
Mia
Not up to their usual standards
Headline: Disappointing Quality – Fabric Deteriorated Rapidly
Review:
I purchased a set of UGG King Flannel sheets expecting the premium comfort and durability associated with the brand. Unfortunately, after only a few washings (following all care instructions), the fabric has deteriorated significantly. The texture has turned from soft flannel to an extremely rough, abrasive surface that is uncomfortable to sleep on.
For the price point, I expected these to last much longer. It is disappointing that a brand known for "softness" would produce a product that loses its integrity so quickly. I would not recommend these if you are looking for long-lasting quality.
31 March 2026
Unprompted review
Reply from UGG
Hi Andrea,
We appreciate you bringing this to our attention. We're sorry to hear the UGG King Flannel sheets didn't meet your expectations for long-lasting quality and softness, especially after only a few washes. We value your feedback and will share it with our quality control team for further review.
Kind regards,
Mia
They are so comfortable and stylish
They are so comfortable and stylish. Thank you so much UGG. I love them.
31 March 2026
Reply from UGG
Hi Peimaneh,
I'm so delighted to hear that you find them comfortable and stylish! Thank you for your wonderful feedback; we appreciate it greatly!
Kind regards,
Mia
Reply from UGG
Hi there,
I am happy to hear that you found ordering easy and delivery prompt, and that you love the product. Thank you for your positive feedback!
Kind regards,
Mia
Simply the best......better than all…
Simply the best......better than all the rest
My children love my shoes and want a pair just like Mum !!
31 March 2026
Reply from UGG
Hi Peter,
I'm so happy to hear that you and your children love our shoes! It's wonderful that they admire your style and want to match. Thank you for the fantastic feedback.
Kind regards,
Mia
Very happy.
Uggs delivered on time in good order. Would recommend bought as a gift for my son.
31 March 2026
Reply from UGG
Hi there,
I'm pleased to hear that the UGGs arrived on time and in good condition! Thank you for your recommendation and for choosing us for your son's gift.
Kind regards,
Mia
Great products as ever and super quick…
Great products as ever and super quick delivery Brilliant
31 March 2026
Reply from UGG
Hi Dave,
I'm happy to hear that you are enjoying our products and super quick delivery! Thank you for your brilliant feedback; we appreciate it.
Kind regards,
Mia
I order from many sites
I order from many sites, but have to say from start to finish ordering and delivery was up-market and professional 🌟
31 March 2026
Reply from UGG
Hi Helen,
It's great to hear that your ordering and delivery experience was professional and up-market. Thank you for sharing your positive feedback; we appreciate it!
Kind regards,
Mia
New insoles provide excellent cushioning and warmth.
Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month.
My wife says much more cushioning and warmth,thoroughly recommends.
The delivery via dpd was first class.
31 March 2026
Reply from UGG
Hi Robert,
I'm delighted to hear that the replacement insoles offer enhanced cushioning and warmth for the Ugg boots! We appreciate your feedback on the quality compared to other options and that you were pleased with the delivery service. Thanks for sharing your experience!
Kind regards,
Mia
Pure snug joy, far and wide.
Uggs indoors, Uggs outside,
Cosy comfort I can’t hide.
Warmth that follows every stride—
Pure snug joy, far and wide.
⭐️⭐️⭐️⭐️⭐️ Absolutely love them.
29 March 2026
Reply from UGG
Hi Miles,
I am so pleased to hear that you absolutely love your UGGs! It brings us joy knowing they provide such cosy comfort and warmth for you, indoors and out. Thank you for your wonderful feedback.
Kind regards,
Mia
Very quick delivery
Very quick delivery, well packaged and kept informed on where parcel was and when it was going to be delivered.
28 March 2026
Reply from UGG
Hi Lee,
Thank you for your feedback! I'm pleased to hear that our delivery service met your expectations. It's great to know you were happy with the speed, packaging, and updates provided.
Kind regards,
Mia
Reply from UGG
Hi Nicola,
It's great to hear that you love your order and that it arrived ahead of schedule. Thank you for your positive feedback!
Kind regards,
Mia
Great !
Great website to shop on,beautiful products for anyone .Reasonable prices . Super speedy delivery . Would most definitely recommend .⭐️⭐️⭐️⭐️⭐️
27 March 2026
Reply from UGG
Hi Sharon,
I'm happy to hear that you had a great shopping experience and found beautiful products at reasonable prices with super speedy delivery. We appreciate your recommendation!
Kind regards,
Mia
Reply from UGG
Hi Julie,
Thank you so much for this kind feedback, we truly appreciate it!
Kind regards,
Mia
Reply from UGG
Hi Rittany,
We appreciate your feedback and regret that our service did not meet your expectations. I have passed this on to our US team who will be in touch to assist further.
Kind regards,
Mia
Easy to order on the site
Easy to order on the site. Delivery was prompt. Can't fault them.
26 March 2026
Reply from UGG
Hi Michael,
I'm happy to hear that you found our website easy to use and that you experienced prompt delivery. Thank you for your positive feedback; we appreciate it.
Kind regards,
Mia
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