UGG sizing seems to be off lately. Always had the same size UGGs I’ve ordered two pairs of Rocky Oak and they have both been two small in length. Very odd as the usual chesnut colour is fine. Sadly wo... See more
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Review summary
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Bought replacement insoles for my wife's Ugg boots which are great as opposed to ones bought on high st that disintegrate after about a month. My wife says much more cushioning and warmth,thoroughl... See more
Company replied
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really... See more
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very q... See more
Company details
- #184 of 215 best companies in Shoe shop
- #542 of 626 best companies in Clothing Shop
About UGG
Written by the company
Welcome to the official Trustpilot profile for UGG®.
Thank you for sharing your reviews with us.Our story:
Founded in 1978 by an Australian surfer on the coast of California, UGG® is a global lifestyle brand renowned for it’s iconic Classic boot. Celebrating unapologetic authenticity and bold self-expression, our convention-defying collection represents the very best of footwear, apparel & accessories.UGG® partners with the best global retailers and owns over 140 concept and outlet stores worldwide in key markets including New York, London & Paris. Find an UGG store near you.
Our commitment:
At UGG®, we are committed to playing our part in protecting the planet for future generations. By 2025, we’ve vowed to help retore one million acres of grassland into regenerative farmlands.Learn more about our purpose-driven journey to a more regenerative future.
Our products:
From our iconic heritage collection to innovative new styles designed for all-weather wear, UGG® takes you from season to season in complete comfort. Crafted from high quality materials made to last, our versatile range of indoor and outdoor styles are timeless staples of self-expression.Our Customer Service:
Your feedback is important to us — our Customer Service team is here to help. Contact Customer ServicesFree returns and exchanges are made easy in our online portal. Returns can take up to 15 working days once the parcel arrives back with us. Start a return or exchange.
More information on what our warranty covers and how to initiate a claim.
Contact info
Deckers Europe Limited, , 130 Shaftesbury Avenue,, London, W1D 5EU, United Kingdom
- customerservicesuk@ugg.com
- ugg.com
3.6
Average
16K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The quality of the ugg product is so…
The quality of the ugg product is so poor, I will be returning the item.
5 February 2026
Reply from UGG
Hi Kate,
We're sorry to hear the product's quality was not satisfactory. We appreciate your feedback and will review this issue.
Kind regards,
Mia
Reply from UGG
Hi Daphne,
We are sorry to hear this happened and will look into how we can prevent this from recurring, this has been passed to our Customer Service team who can assist further.
Kind regards,
Mia
I had a problem with my product
I had a problem with my product, the customer service team were fantastic in their responses. Hence why I will always purchase from Ugg. I was upset and it was rectified with a replacement item very quickly: delivery was informative and I’m over the moon to be wearing my product again so soon- thank you!
4 February 2026
The boots is very small & not like it…
The boots is very small & not like it used to be before. It’s not made well
3 February 2026
Reply from UGG
Hi Hou,
We appreciate your feedback and are sorry the fit and quality did not meet your expectations.
If you did need any assistance, please do reach out to our team at customerserviceuk@ugg.com.
Kind regards,
Mia
As always the quality of my boots were…
As always the quality of my boots were amazing. I love them 😍 . They were delivered in good time and were easy and straightforward to purchase
3 February 2026
I love my UGGS
I love my UGGS, every pair I have are very comfortable and this last pair I purchased, I had to talk to customer service to get an issue resolved. They fixed it very fast and professionally. I really appreciate how they handled my issue and will continue to be a customer.
18 December 2025
Unprompted review
Wrong item delivered
3 February 2026
Reply from UGG
Hi Dawn,
We are truly sorry to hear you received the wrong item, I can understand this must be disappointing. I am pleased to confirm I have passed this on to our Customer Service department and someone will be in touch shortly.
Kind regards,
Mia
I've bought 3 pairs at Vitkac
I've bought 3 pairs at Vitkac, Warsaw, Poland
But 1 pair was not ok by size
I changed to another but it also not good.
Right now seller don't want to make another change and don't want to make money back.
It's terrible. After that I don't want to but any UGG's because it has wrong sizes and bad service with sellers
15 December 2025
Unprompted review
Reply from UGG
Hi there,
We appreciate you sharing your experience. We're sorry to hear about the sizing issues and the trouble you faced with the exchange at the store. We would recommend reaching out to Vitkac for further assistance with this.
Kind regards,
Mia
Great follow through and the UGG boots…
Great follow through and the UGG boots were perfect.
2 February 2026
I got reply from Ugg saying the boots I…
I got reply from Ugg saying the boots I bought it is not water proof. I got that but the boot got wet from bottom part, it like I was wearing like a cartoon shoe. I’m demanding a full refund of my money back.
Hi sold me something wrong product.
2 February 2026
Unprompted review
Reply from UGG
Hi Selamawit,
We appreciate you bringing this to our attention and would kindly recommend reaching out to our customer service team at the following email address for further assistance.
customerservicesuk@ugg.com
Kind regards,
Mia
No refund at all after 2 weeks
Hello,
You received my returned goods on January 21st, 2026, according to the delivery confirmation.
Under EU and German consumer law, the statutory 14-day refund period has expired.
The refund amount of 307.98 euros has not been paid.
I hereby give you final notice that the full refund of 307.98 euros must be credited to my original payment method no later than February 4th, 2026.
If payment is not received by February 5th, 2026, I will proceed without further notice with
formal payment recovery through my bank or payment provider,
legal collection procedures,
and a fraud report to the relevant authorities.
This is your final opportunity to resolve this matter amicably.
Best regards,
02.02.2026
15 January 2026
Reply from UGG
Dear Zhao,
thank you for contacting UGG Customer Services via Trustpilot.
I am very sorry you are experiencing a delay to the processing of your return.
I can see you already contacted customer services by e-mail in respect of your return query.
A member of the team will contact you shortly to assist with your enquiry.
Kind regards,
Anne
Reply from UGG
Hi there,
We are so sorry to hear that your item arrived damaged, I can understand this must be truly disappointing for you. I can see that our Customer Service team are currently assisting with this query and will be in touch shortly to advise further.
Kind regards,
Mia
I am always amazed by uggs they are the…
I am always amazed by uggs they are the best slippers you can buy wife had hers for nine years so I decided to treat her to some new ones
31 January 2026
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