I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... See more
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Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing... See more
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These guys are the best! Thank you, Tom and Niamh. I recently opened a private counselling practice, and discovered that the gas meter had been illegally removed prior to my tenancy — yet the l... See more
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My dealings with UGP have been positive right from the start. Tom explained the change over process thoroughly, providing us with a competitive deal and seamless transition. It was quick, professional... See more
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Company details
- #14 of 41 best companies in Energy supplier
- #10 of 29 best companies in Electric utility company
- #17 of 37 best companies in Green energy supplier
About UGP - United Gas & Power
Written by the company
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Written by the company
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Contact info
Guiseley, LS20 8AH, Leeds, United Kingdom
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Excellent Service and Support from the UGP Team
We recently worked with Stephen Howell at UGP to support one of our clients whose meter had been de-energised and Stephen helped us organise a new contract for. Stephen acted promptly and engaged his back office siteworks team, who arranged for a metering team to attend the site and successfully re-energise the meter.
Special thanks to Nas and Panashe in the siteworks team for their efficiency and excellent service in resolving the issue. We also encountered a complication when a neighbouring business mistakenly submitted a Change of Tenancy request. This could have caused significant disruption, but thanks to the swift action from the COT team—particularly Keira—the situation was quickly resolved.
We greatly appreciate the professionalism, responsiveness, and teamwork from everyone involved. Their efforts not only prevented downtime for our client but also protected the integrity of the contract we have in place as a TPI.
Outstanding service all round—thank you!
15 May 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for such a detailed and glowing review!
It’s fantastic to hear how Stephen, Nas, Panashe, Keira, and the wider UGP team all came together to ensure a smooth resolution for your client. Supporting our TPI partners and their customers with efficiency, professionalism, and care is what we strive for — and we’re so pleased it made a real difference here.
We’ll make sure your kind words are shared with everyone mentioned. Thank you again for your trust and partnership — we look forward to continuing to work together!
– The UGP Team
Helpful switch and clear terms
I signed up with this company on 3 May 2025 after reading their great 5-star reviews on Trustpilot.
Herbie and Hannah were very helpful and made the switch easy for me.
I like that the Terms and Conditions are clear and they offer fixed energy rates, which gives me peace of mind. Yes, their standing charge is the highest on the market, but I still went ahead as they offer proper customer support by email and over the phone—something I value a lot.
I haven’t had my first invoice yet, but I’m hoping everything will go smoothly.
I switched from Maxen Power. Avoid Maxen Power!
8 May 2025
Reply from UGP - United Gas & Power
Thank you so much for your thoughtful review and for choosing UGP!
We're really pleased to hear that Herbie and Hannah made the switch simple and that our clear terms and personal customer service stood out to you — we know how important that peace of mind is, especially when it comes to business energy.
We completely understand your point about the standing charge, and we’re confident the value in our hands-on service, fixed rates, and UK-based support will continue to make your experience a positive one.
If you need anything at all before your first invoice or beyond, your account team is just a call or email away.
– The UGP Team
Fantastic customer services
Fantastic customer services, Sophie was super helpful.
Thank you
29 April 2025
Reply from UGP - United Gas & Power
Thank you for the kind words! We're delighted to hear Sophie was on hand to offer her expertise support — we’ll be sure to pass along your feedback to her.
If there’s anything else you need, don’t hesitate to get in touch.
– The UGP Team
Reply from UGP - United Gas & Power
Thanks for the great feedback! We're pleased to hear you had a good experience and that our communication and follow-up met your expectations.
If you ever need anything else, we’re just a call or email away!
– The UGP Team
Direct contact
I spoke to two people who had personal email addresses and direct phone numbers and who were able to answer all my questions. This made a welcome change from anonymous call centres.
1 May 2025
Reply from UGP - United Gas & Power
Thank you for your feedback! We're glad to hear you appreciated having direct contact with our team — it's one of the key differences we strive to offer at UGP. No call centres, just real people ready to help when you need it.
We're always here if you need anything further!
– The UGP Team
Dedicated Account Manager
A dedicated account manager took care of the whole transfer process, kept me informed, and advised me when any issues cropped up. Overall, the service received has been excellent, and the process has been simple.
24 April 2025
Reply from UGP - United Gas & Power
Thank you for the great feedback! We're really pleased to hear that your dedicated account manager made the process simple and kept you well informed throughout. Delivering a smooth and hassle-free experience is exactly what we aim for.
If you need any further support, we're always here to help!
– The UGP Team
If only more utilities calls were like this!
Having dealt with multiple electricity companies throughout my career as a property manger it can often be the call you put off as you'll inevitably spend time on an automates system then hold and more likely than not have to explain everything to multiple people during the call. Not with Reece or Tom. I rang this morning having only heard about the company the day before, Reece was instantly knowledgeable of what I was talking about. He then arranged for Tom to give me a call and again he was really great and explained everything I needed to know even though I am some way off form being bale to move my meters - it didn't stop Tom being supportive and spending time discussing ti with me
24 April 2025
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your excellent feedback! We completely understand how frustrating utility calls can be, which is why we work hard to make sure every conversation with UGP is clear, helpful, and efficient. It’s fantastic to hear that Reece and Tom made such a positive impression and took the time to support you, even at this early stage.
We’ll make sure your comments are passed on to them—feedback like this really means a lot!
We look forward to working with you when the time is right.
—The UGP Team
Incredible Customer Service
From the very first phone call UGP's service has been absolutely fantastic! The fact that they are a direct supplier, local to our business and offer considerably competitive pricing for energy were the initial draws for us as a business.
However, the level of customer service provided knocked it out of the park for us. Prior to switching to UGP, we were in a complex and undesirable contract with our previous providers, who offered almost no support or advice.
UGP provided incredible advice and support throughout the process, and when our previous supplier chose to make things even more complex, Tom Menaldino and Sophie Walker at UGP stepped in for us and resolved the issue on our behalf. They both kept in close contact with us throughout the process, and in doing so have managed to save our company considerable costs and eliminated a huge administrative headache for us.
Cannot recommend UGP enough - very happy customers!
23 April 2025
Reply from UGP - United Gas & Power
Thank you so much for the wonderful feedback! We're thrilled to hear that your experience with UGP—and especially with Tom Menaldino and Sophie Walker—was such a positive one. It's great to know we were able to resolve your previous supplier issues and help reduce both your costs and stress.
We’re proud to offer not just competitive pricing, but real support when it matters most. Welcome to UGP—it's a pleasure to have you on board!
— The UGP Team
Reply from UGP - United Gas & Power
Thank you for the great feedback! We're glad we could assist with your switch over and adding the additional unit. If you need anything else, don't hesitate to get in touch.
— The UGP Team
Superb support with a difficult…
Superb support with a difficult transfer. Could not ask for better
19 March 2025
Reply from UGP - United Gas & Power
Thank you so much for your kind words! We're delighted we could support you through the transfer and make things easier. If you ever need anything else, we're just a call or message away.
— The UGP Team
Reply from UGP - United Gas & Power
Thank you for your feedback — we're glad you're happy with the service! If there's ever anything more we can do to support you, just let us know.
— The UGP Team
Onboarding process was really smooth
The onboarding process was really smooth - very happy so far! Much easier than other business energy suppliers we've worked with :)
1 April 2025
Reply from UGP - United Gas & Power
That’s fantastic to hear—thank you! We’re so pleased the onboarding process went smoothly and that it’s been a positive change from your previous experiences. If you ever need anything, your dedicated account manager is just a call or email away. 😊
— The UGP Team
The personal service from a deadicated…
The personal service from a deadicated agent and extremly quick response time was brilliant. We were forced to move energy contract from another supplier with very little notice, but they were able to get us into a new within a couple of weeks.
1 April 2025
Reply from UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear that the dedicated support and quick turnaround helped make your transition smooth, especially under tight timeframes. We really appreciate you choosing UGP and look forward to continuing to support you!
— The UGP Team
FABULOUS!
UGP expecially Tom Broughton and Hannah Sayers have been fabulous! Always answer any questions quickly, keep you fully updated and informed every step of the way!
Thank you x
17 March 2025
Reply from UGP - United Gas & Power
Thank you for the lovely feedback! We're so pleased to hear that Tom and Hannah made the process smooth and kept you well-informed throughout. We really appreciate your support and look forward to working with you in the future!
— The UGP Team
Quick turnaround on a business rate…
Quick turnaround on a business rate contract. Tom and team were helpful and friendly throughout the change of contract.
20 February 2025
Reply from UGP - United Gas & Power
Thank you for your feedback! We’re glad to hear Tom and the team made the contract changeover smooth and straightforward. We look forward to working with you moving forward!
— The UGP Team
We have received excellent service from…
We have received excellent service from UGP when we needed to find a new supplier. We have appreciated all the help given by our account manager Herbie which far exceeded our expectations. The sales co-ordinator Sophie has made everything go smoothly and setting up the portal was so easy. The promptness in which they all respond to any queries we have had bodes well for the future!
7 February 2025
Reply from UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Herbie and Sophie provided excellent service and made your switch to UGP seamless. We pride ourselves on being responsive and helpful, and it’s great to know your experience has been positive. We look forward to supporting you in the future!
— The UGP Team
Reply from UGP - United Gas & Power
Thank you for your feedback! We're delighted to hear that the switch process was easy and that our team was proactive in assisting you every step of the way. If you need anything else, we're always here to help.
— The UGP Team
Reply from UGP - United Gas & Power
Thank you for your kind feedback! We're thrilled to hear that your experience with UGP was as smooth and effortless as a Sunday morning. If you ever need assistance or have any questions, we're here to help!
— The UGP Team
UGP offer very competitive fixed rates, Stephen Howell great Account Manager
UGP offer very competitive fixed term renewal quotes with plenty of flexibility, have a user friendly
Portal and overall good customer service.
I wanted to give a special mention to our account manager Stephen Howell at the time who always went over and beyond on each tender.
Stephen is easy going but his exceptional service levels, expertise and reliability makes him a standout professional in the industry. Absolutely loved working with Steve.
11 December 2024
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that you found our competitive fixed-term renewal quotes, user-friendly portal, and customer service to your satisfaction. A special thank you for highlighting Stephen Howell’s outstanding support—his expertise, reliability, and commitment truly make him a valued member of our team. We'll be sure to pass along your kind words.
If there's anything else we can do for you, please don't hesitate to reach out.
— The UGP Team
Chris helped with additional sites…
Chris helped with additional sites moving onto the same end dates of existing supplies. very helpful and provided information when requested and helped discuss some of the challenges we were experiencing. Very knowledgeable and completive rates secured to help the Charity reduce spend on electricity across the whole estate.
18 December 2024
Unprompted review
Reply from UGP - United Gas & Power
Thank you for your feedback! We're thrilled to hear that Chris was able to assist with aligning additional sites to your existing contracts and addressing the challenges you were experiencing. It's great to know that his expertise and competitive rates have helped your charity reduce electricity costs across the estate. If you need further support, we’re always here to help.
— The UGP Team
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