UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items like timber, oak flooring, and sleepers are of excellent standard and meet their needs. The delivery service is consistently highlighted as fantastic, with many appreciating the promptness, helpful drivers, and efficient handling of orders. People also commend the company's service, describing it as professional, friendly, and efficient, with good communication throughout the process. However, some customers also noted issues with product quality, specifically regarding timber dimensions not being accurate or consistent, and some items arriving with damage or flaws. A few other people also felt that order fulfillment could be problematic, with some experiencing delays, incorrect items, or difficulties in arranging delivery times.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting a fantastic selection and... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction, noting good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and efficient,... See more

Service

Clients share positive opinions on service, frequently highlighting fast turnaround times, helpful and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 5 out of 5 stars

Thank you to the UK Timber team at the warehouse. I recently purchased some oak timber for some shelving and to craft a door to replace the one under my staircase. Really good quality timber. Alway... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more


Company details

  1. #61 of 69 best companies in Timber merchant
  2. #27 of 32 best companies in Fence Supply Shop
  3. #33 of 40 best companies in Firewood supplier
  4. #4 of 4 best companies in Saw Mill
  5. #28 of 34 best companies in Wood and laminate flooring supplier
  6. #26 of 30 best companies in Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 50% of negative reviews

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy ordering process and good product

Easy ordering process and good product, delivery was an issue or i mean getting delivery confirmed was, it took 4 calls to finally get delivery confirmed, I know it isnt a major problem but that was it.

All the staff I spoke with were very good, polite and professional the delivery driver was a lovely chap who couldnt do enough for us.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service

Despite reading some negative reviews I decided to give UK Timber the benefit of the doubt, however I wish I hadn’t bothered…. I won’t bore you with the details, but just to say I will not be using UK Timber again and I would definitely not recommend them.

30 April 2025
Rated 5 out of 5 stars

Sleepers

The delivery drivers were helpful, friendly and very approachable. The sleepers are good quality timber, look amazing in my garden and worth every penny. Very, very pleased with them. Would highly recommend this company. Will definitely buy from there again. Many thanks
Carol

22 April 2025
Rated 2 out of 5 stars

I required 3 lengths of planed timber…

I required 3 lengths of planed timber for a garage door frame. They supplied 4 lengths as one was slightly bent. The extra one was totally unusable as badly twisted, and the bent one warped out of shape both ways after 2 days on my garage floor, rendering it also unusable. I didn't bother contacting them as I am 30 miles from the sawmill, so I got a replacement from another company. I will NOT be using UK Timber again, as I expect a reputable company to get it right FIRST time, not spend over £80 on 50% unusable timber. Please yourselves if you deal with them, but if you do - CHECK IT BEFORE YOU LEAVE !!

28 April 2025
Rated 1 out of 5 stars

Wrong items sent.

I ordered untreated/unbanded scaffold boards because they were to be used for a vegetable bed. I received treated framing boards (one of which was the wrong size). I was not contacted to see if I wanted what was delivered (which I don't) and I am still waiting for the original boards to be delivered and the unwanted ones taken away.

22 April 2025
Rated 1 out of 5 stars

Not so great so far

So far not great. Placed an order on 30/3, still not received the timber. Called twice, each time were told it will be next week and someone will call but heard nothing. We just need to know when the timber will be delivered so we don’t mess around the trademan again.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Great product, quick delivery.

Ordered a "small" pile of reclaimed oak sleepers and they were soon delivered to my front garden.

A garden trolley/cart made it a lot easier to move them by myself. I am of slim build and not used to manual labour or lifting things at the gym.

Be careful when cutting reclaimed sleepers as most of them come with some metal parts embedded in them. A large circular saw with an appropriate blade is my weapon of choice.

I am using them to make raised beds for ornamental plants. I lined the sides (but not the base) of mine with pond liner material to prolong the life of the sleepers and help retain moisture. I suspect that the creosote treated oak will last for a couple of decades.

If you want to grow edible plants and are worried about creosote, the pond liner will minimise soil contamination. Or you could just buy untreated tropical hardwood sleepers but these are heavier and harder to cut.

A pressure washer, and an angle grinder with a wire brush attachment cleans up the worst of the dirt, tar and creosote. You may still get the odd patch of tar rising to the surfaces on warm days, so don't use these for seating. You will want overalls and a dust mask (ideally a respirator) to do this.

16 April 2025

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