UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the products, often describing them as excellent quality and exactly as needed, with some highlighting specific items like oak flooring and reclaimed sleepers. The delivery service receives high praise for being fantastic, prompt, and adaptable, with drivers frequently noted for their helpfulness and professionalism in placing items exactly where requested. Reviewers also appreciate the efficient service, quick turnaround times, and good communication, making the ordering and collection process easy and pleasant. However, some people were dissatisfied with the quality, noting variations in dimensions, unplaned timber, and issues like rot or damage, particularly with items like pergola components and reclaimed sleepers. A few other people also felt that some orders contained incorrect or unusable items, and experienced delays or difficulties with customer service regarding replacements or delivery dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great selection and quality of timber,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the excellent quality of... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting promptness and good... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

People report positive experiences with service, often highlighting the excellent and friendly assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more


Company details

  1. #61 of 69 best companies in Timber merchant
  2. #27 of 32 best companies in Fence Supply Shop
  3. #32 of 39 best companies in Firewood supplier
  4. #4 of 4 best companies in Saw Mill
  5. #28 of 35 best companies in Wood and laminate flooring supplier
  6. #26 of 30 best companies in Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 50% of negative reviews

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

all fine

there was some initial confusion over whether what I needed was stock or special order, but once that was sorted we were fine. Rather than have delivery to site we collected from the mill at Brigstock, and that all worked fine.

19 May 2025
Rated 5 out of 5 stars

I have ordered lots of azobe hard wood…

I have ordered lots of azobe hard wood sleepers over the kast ɖekaɖeka for lts of garden projects snd really gd. This time needed 4 x simple 1.2m x 150x150 oak posts for tension wire fence. Picked up locally. All gd as normal.

23 May 2025
Rated 5 out of 5 stars

Beautiful piece of timber!

We wanted a rustic mantle for above a wood burner. Good choice of timber, competitive price and easy to order on line. Couple of weeks for delivery and was kept informed. Received a beautiful piece of timber which we just oiled and it looks great in place.

19 May 2025
Rated 3 out of 5 stars

Could do better

Did not know ow when delivery was going to be unless x2 days away from delivery date.
And
Quality of x2 sleepers was poor (well beyond knots etc) and x2 sleeps showed signs of previous wood worm. Other sleepers were good but varied in thickness by up tp 10mm

12 May 2025

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