UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the products, often describing them as excellent quality and exactly as needed, with some highlighting specific items like oak flooring and reclaimed sleepers. The delivery service receives high praise for being fantastic, prompt, and adaptable, with drivers frequently noted for their helpfulness and professionalism in placing items exactly where requested. Reviewers also appreciate the efficient service, quick turnaround times, and good communication, making the ordering and collection process easy and pleasant. However, some people were dissatisfied with the quality, noting variations in dimensions, unplaned timber, and issues like rot or damage, particularly with items like pergola components and reclaimed sleepers. A few other people also felt that some orders contained incorrect or unusable items, and experienced delays or difficulties with customer service regarding replacements or delivery dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great selection and quality of timber,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the excellent quality of... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting promptness and good... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

People report positive experiences with service, often highlighting the excellent and friendly assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more


Company details

  1. #61 of 69 best companies in Timber merchant
  2. #27 of 32 best companies in Fence Supply Shop
  3. #33 of 40 best companies in Firewood supplier
  4. #4 of 4 best companies in Saw Mill
  5. #28 of 35 best companies in Wood and laminate flooring supplier
  6. #26 of 30 best companies in Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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Replied to 50% of negative reviews

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery was fantastic

Delivery was fantastic, even with an item missed off they delivered with a couple of days.
The timber is not of the highest quality, there are variations in dimensions, some timber is not planed fully. But if you dont require top quality dimensions and can work around the rough parts of timber.

8 September 2025
Rated 4 out of 5 stars

Basically happy

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall.
Having said that I will buy more when required.

11 September 2025
Rated 1 out of 5 stars

I ordered a number of items from their…

I ordered a number of items from their 'Pergola Components' to build my own pergola. The posts were supposed to be 100 x 100 x 2400 (mm) and they varied between 90 x 100 or 110 x 90 etc., making it difficult to fit into 'fixed size' metal post spikes, they were 'notched' to fit the 'rafters' but the notches were of all different sizes (none as they should be i.e. 100 x 50). Also the 'rafters' were supposed to be 100 x 50 (mm) and most were 90 x 45 (mm). Two of the posts were badly stained with what looked like oil and were totally unuseable. The company said 'there should be some tolerances in the timber trade' - why? Builders Merchants manage to provide timber that matches the advertised sizes - this company cannot! They replaced the 2 stained posts but after a great deal of effort on my part and I was made to feel like I was a 'nusiance'. I would strongly advise against using their Pergola products.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, Friendly customer service. Used before and will use again. Good quality.

29 August 2025
Rated 5 out of 5 stars

Great products and great service

Good quality products at a very competitive price! Free local delivery is a bonus. My roofing batten order was slightly less than it should have been but was sorted as soon as I flagged it, and resolved on the day. Very friendly staff, highly recommend!

5 September 2025
Rated 4 out of 5 stars

Planned sleeps

Goods arrived within the allotted time frame, the product that was ordered was planned sleepers some 2.4m and some 3.0m lengths, one of the 2.4m lengths had a big slit in it which I decided not to use, the other issue I had was with the thickness of some of the wood some had 6mm difference between the 2.4 and 3.0m length's. Next time probably would go for normal sleepers.

27 August 2025
Rated 5 out of 5 stars

Timely offer.

Great to receive info on new products and special offer.came at the right time as I was about to check my fuel stocks and winter needs.
Taken up followed by very prompt delivery.

19 August 2025
Rated 5 out of 5 stars

Great all round

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK stock at a time when the European sawmills were on shutdown - allowed us to progress the job without a month’s wait. Highly recommend.

19 August 2025
Rated 4 out of 5 stars

Friendly and helpful driver

Friendly and helpful driver, who was able to deliver the order with minimum fuss or bother.
The sleepers arrived in great condition and will look fabulous in our garden.

8 August 2025

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