ChangeGroup UK Reviews 611

Absolute scam! Avoid and complain if you have already made the same mistake as the rest of us

Very quick service at Gatwick airport by Kaushal, thank you...

I had an absolutely shocking experience with the exchange rate at Gatwick Airport Change Group in the North Terminal. I needed to convert £369 of pound sterling into Swiss Francs and was extremely disappointed with the amount I received. Instead of getting around 410 Swiss Francs, I only received 300 Swiss Francs. What made it worse was that they charged me nearly £100 more than the current market rate. To make matters even more frustrating, their exchange rate was far worse than any other service I had checked. If you want to protect your money, I strongly advise avoiding this place. In my opinion, it felt like a blatant act of robbery in broad daylight. The lack of transparency on their part led to them not informing me about the rate during the purchase. It was only later on that I discovered the rate. ***UPDATE*** They offered me a refund in the end and I accepted. For that reason, I now changed my review to 3 stars.

Shocking rate at Gatwick airport South terminal. I blame myself for not checking actual rate at the time but was in a rush for flight and just thought I would change a small amount of currency for arrival. Gave me 36 Egyptian pounds to the British pound, the rate on the day was 61 Egyptian pounds to the pound, shocking rip of merchants, avoid at all costs, just change your money on arrival and get an even better rate!!!!!

"Cheater's Group" ---Last night I visited this money exchange shop called "Change Group" near Bond Street Underground Station to exchange a $100 bill. The teller asked me to place my bill in the tray, which I did. When he returned, he gave me £62 in exchange. Surprised by the low amount, I pointed out that the exchange rate at the time should have been approximately £82 for $100.
The teller curtly responded that their rate was £62 and claimed they couldn't offer more. I then asked to cancel the transaction and have my $100 bill returned. Shockingly, he refused, stating that their policy does not allow refunds once a transaction is processed, even though I had not agreed to their unfair rate.
The teller, who identified himself as “Md Khaled Bin Oalid,” was extremely rude and dismissive throughout the interaction. His behavior was unprofessional, and the shop’s practices are deceptive, taking advantage of unsuspecting tourists.
Such businesses should not be allowed to operate in prominent tourist areas. Their actions are exploitative and reflect poorly on London’s reputation. I strongly urge authorities to investigate and take action against such unethical practices to protect visitors from being misled.

It’s totally scammer ,210 euros for only 110 pounds, I will got all ways to got my money back

Terrible exchange rates for a captive audience if running late! St Pancras branch definitely will never use again. Didn’t realise until on Eurostar and checked receipt, would wait until in Paris another time.

OMG, so this company is a fraud? omg
i was scammed, conned and cheated they gave me 180 Euros for £210, was in a hurry at the airport so did not check until i got on the flight. on my return i stopped at their office to refund the Euros for my £ but met only a sales girl that said she could not do anything as all the manager have closed and left for the day and i should make a complaint at the website I'll have to report them to the FCA

Excellent customer service from Suraj
Good experience with change group gatwick south terminal

Absolute scammers! Avoid these frauds!

I used the ATM departures 1-6 Luton Airport on 31st Dec 2024. I requested 360 euro which I recieved. On looking at my bank app 20 minutes later it showed that 525.92 was taken. I contacted my bank they advised me to contact atm operator. I cannot get a response from them via phone or email

Avoid at all costs!! The rates plus fees make it a very bad rate. They offer to buy back commission free but they don’t tell you it will be at less than half the rate they sold it to you for.

No commission, then they charged me a rate of 17 Mad for 1 Pound, while the market is 12 Mad for 1 Pound. And of course NO refund or Cancellation after the purchase. I feel robbed. I will never use them again.

Scamming parasites. Stay away.

I have traveled to many countries and changed money but yesterday they made me feel scammed and stupid at the same time but seeing the comments I see that this is the way they use to scam people and take advantage of tourists and locals, I hope to have an answer soon otherwise I will be forced to file a legal complaint for myself and for all those affected we should advertise this site they should not be dealing with people.

Absolute disgrace. Tell you zero commission and then give you the worst rate I have ever seen. I gave £500 and received €440. This is about €150 less than I would have received at the prevailing foreign currency exchange rate. An absolute rip off. Much cheaper to pay at destination with a UK debit card.

If I could give 0 I would !!! They are robbing people !!! I was in shock , and when asked for money back she said NO !!! But never said how much she was giving me. I never experienced this before !!! Will NEVER EVER use them again !!! You robbed me today !!!!

Biggest scam ever

How is it that the exchange rate for 1 GBP is 64.13160 EGP and we only received 38.45820 EGP per 1 GBP? This is shocking practice and I would have preferred they would have just stated that they charge a hefty commission than scamming us of 100 GBP when we paid 318 GBP only to get 12,000 EGP! We should have received 20,421.58 EGP! What kind of creative accounting is that? Stay far away from this company. This is truly daylight robbery…

I checked change group exchange rate online for tunisan dinar it was 1 gbp = 3.3048 12th Dec. The going rate was 1 gbp =4. So bad, but it get worse. Once transaction had taken place 1gdp = 2.5 was the transaction price!!!!!. This is not a joke, this is corruption and cheating people. They refused to take the funds back.