Lovely coach bag, however when delivered did notice a slight scratch on the bag which you wouldn’t expect as I did pay a fair amount of money, however still kept the coach bag as I needed it for the... See more
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Review summary
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I loved ordering from Coach but I was expecting a different packaging because it didn't look like a coach packaging.. but otherwise the service was great! My second from Coach
Disappointed. It was a lot smaller than anticipated and no Coach branding. I would / should have returned it as it’s not suitable for the wedding. More like an envelope than a clutch of purses.
Bag is lovely when it finally arrived!! Good size, would love a longer shoulder strap. Hold loads! Had to chase delivery 3 times to be told it had been lost and had to wait for it to be re-ordered... See more
Company details
- #38 of 45 best companies in Handbags Shop
- #33 of 39 best companies in Fashion designer
- #25 of 28 best companies in Leather Goods Shop
Written by the company
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. We believe in crafting beautiful things that you can be yourself in. Since 1941, inspired by the spirit of our hometown, New York City, we’ve built a legacy of craft and a community that champions the courage to live authentically. Today, the same way we care about every stitch that goes into our product, we care about the impact we have on people, communities and the planet. Everything we make, we craft to last with the belief that better-made things create a better made future for all.
Contact info
London, United Kingdom
- 0044203 205 2020
- uk.customercare@coach.com
- uk.coach.com
3.8
Great
6K reviews
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very nice 👌👌✌️
12 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Coach
Hi Lara,
Thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your order and understand how frustrating this must be.
Please be assured that we are actively investigating this with our logistics team and will update you as soon as we have further information. We truly value your feedback, and we hope to have the opportunity to restore your confidence in our brand.
Don’t shop with Coach
I would strongly advise against shopping with Coach based on my recent experience. I ordered a purse as a Christmas gift and when the parcel arrived, it contained nothing but the receipt- the actual item was missing. I immediately contacted customer service and they were quick to suggest it was the delivery company’s fault. The communication that followed was extremely poor- I struggled to get responses and when I did they were dismissive and unhelpful. After submitting a formal complaint, I was told they could not offer a refund, despite the fact that I never received the item I paid for. As a loyal customer, this is incredibly disappointing and unacceptable. I had to reorder the purse- When the second one arrived, I compared both parcels, the original package that was supposedly missing the purse and the box the purse actually came in. It was obvious that a purse could not have fit inside the first package. This clearly shows there was an issue, yet my concerns were dismissed.
12 December 2025
Unprompted review
Reply from Coach
Hi Katelyn,
Thank you for taking the time to share your experience. We’re very sorry to hear about the condition in which your delivery arrived and completely understand how disappointing this must have been.
Please know that your feedback is important to us and our teams are actively investigating what went wrong with your order to prevent this from happening again.
We appreciate you bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
The quality of the brand
The quality of the brand, the delivery that was made on time and also the the price range from the outlet made it a beautiful and memorable experience. Thank you Coach !!
2 February 2026
Shithouse customer service for expensive shit (AUS)
Terrible customer service. Handling time is embarrassing for the amount of money I spent. Luxury brand but can’t provide good service. Probly would have spent thousands more if the service was better. Website also dodgy saying my funds wouldn’t be taken till it was shipped but they were taken and not shipped for days. 2 calls and nothing can be done. Absolute joke
24 February 2026
Unprompted review
Reply from Coach
Hi Owen,
Thank you for reaching out and sharing your experience with us. We sincerely regret to hear about your frustration regarding the service and handling times you experienced in Australia. While we are the EU customer care team and do not have visibility over the Australian operations, we encourage you to contact their customer care team directly for support specific to your region.
Your feedback is valuable, and we hope your concerns are addressed promptly by the appropriate team. We apologize for any inconvenience this has caused.
Love the quality of the bag ,delivery…
Love the quality of the bag ,delivery great . My only negative was because I ordered on line I did not think it would have a security tag ,but it had one which caused me embarrassment when going in shops until.i realised
8 February 2026
I love this brand and always had a…
I love this brand and always had a great experience
8 February 2026
I bought this for my daughter and she…
I bought this for my daughter and she loved it . Good quality and looks great
2 February 2026
Brilliant Quality
Everything mentioned in description was same when i received the product for my wife. I would highly recommend Coach. Excellent quality.
7 February 2026
Everything fine
30 January 2026
Great experience
Came well before delivery date and in perfect condition love my bag it’s cute and fits all my essentials in. Thank you x
29 January 2026
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