Item recieved very badly packaged - clearly resealed. This was obviously a return item resold. Contents were in disarray, box was damaged. Items showed signs of wear (e.g. wheels). Completely ruined o... See more
Company replied
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See what reviewers are saying
First and foremost the table tennis table was ordered only just weeks before Christmas Day and yet this company met the delivery deadline. They were also so accommodating with the delivery arrangement... See more
Outstanding Personal Service! Really grateful to Adam Radford and team at Cornilleau. Having had a problem with my outdoor table Adam personally got involved and went to great lengths to resolve my is... See more
Delivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to del... See more
Company replied
Company details
Written by the company
Official Cornilleau Web Store. European Leader in Outdoor Ping Pong Table.
Contact info
Unit 4, Lloyds Court, Manor Royal, RH10 9QU, Crawley, United Kingdom
- +441293243980
- sales.uk@cornilleau.com
- uk.cornilleau.com
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Cornilleau UK
Thanks for your review, Cornilleau UK
Once ordered it took a month to arrive
Once ordered it took a month to arrive, I had to chase up customer service, I said I needed it for my kids birthday party and I was guaranteed it would arrive for the weekend, sadly it didn't arrive till the Tuesday. Great product, terrible customer service. My child was gitted.
6 May 2023
Reply from Cornilleau UK
Hi Oliver, firstly thank you for posting a review. I'm sorry that your net and post set took some time to arrive. This isn't typical of our service and we will look into the issues that caused it and ensure that it is not repeated. Please accept our apologies, thanks Cornilleau UK
Producer good
Producer good. Delivery and service not - not delivered as the team couldn’t get through an open gate and then no follow up.
13 May 2023
Reply from Cornilleau UK
Hi there, firstly thank you for posting a review. Please accept our apologies for your experience. We have discussed with our transport partner to ensure that it is not repeated. Thanks Cornilleau UK.
Go for quality
Go for quality
A pain to assemble but great table compared to cheaper ones.
This table will be easy to sell if you grow tired of it.This table brings the family together like nothing else in the house.
12 May 2023
Reply from Cornilleau UK
Thanks for your review - much appreciated!
Reply from Cornilleau UK
Thanks very much!
Parts available at good price
Parts available at good price, received within 3 days. This is for actwenty years old table tennis table.
4 May 2023
Reply from Cornilleau UK
Thanks for your review - much appreciated!
Could be better!
Ordering process fine. Unfortunately it was not processed/sent. Had to chase it up and after just over a week it was sent and arrived a couple of days later. Got what I wanted but would have been better if you had got it right first time.
11 May 2023
Reply from Cornilleau UK
Hi Colin, thanks for taking time to write a review. Spare parts can take a little longer but we will see what we can do to speed up the process. Thanks Cornilleau UK
Product is very good but delivery lets it down badly.
Product is very good. The time to deliver and the product condition on eventual delivery was unsatisfactory as recognised by Cornilleau. The note on the packaging requires the recipient to unpack the goods prior to the courier departing. This is unreasonable and not honoured by the courier.
1 May 2023
Reply from Cornilleau UK
Thanks for taking time to write a review. I will look into the issues you flagged and what we can do to address. I hope you are enjoying the table now and apologise for any inconvenience caused. Cornilleau UK
Great product and service
The ping pong table is great, and we just needed a cover - which is no-nonsense, does what it's supposed to do and arrived on time - exactly like the table!
7 May 2023
Reply from Cornilleau UK
Thanks for your review!
Quality product
Quality product, fast delivery and the delivery and installation guys were excellent.
6 May 2023
Reply from Cornilleau UK
Thanks for your review!
Seriously good customer service
Seriously good customer service, helped me find the right part, brilliant.
3 May 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Prompt delivery and great products
2 May 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Very happy with the table
Very happy with the table . Took about 90 mins to put together , but easy enough following the instructions
25 April 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Reply from Cornilleau UK
Thanks for your review!
Delivery was prompt
Delivery was prompt. I didn't give 5 stars because I had to buy a second cover as the first one disintegrated in the wind/rain despite being sold as weather-proof.
2 May 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated, we will pass on your feedback, Cornilleau UK
Excellent product
Excellent customer service. Responded quickly to any queries. Great product. Easy to navigate website. The table is of excellent quality very well made and robust.
30 April 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Good customer services with purchase…
Good customer services with purchase delivery and response to questions
23 April 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Definitely pleased we brought this
Order came promptly, simple to put together and get up and down. Big hit with the family!
29 April 2023
Reply from Cornilleau UK
Thanks for your review, much appreciated!
Reply from Cornilleau UK
Thanks for your review, much appreciated!
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