Cornilleau UK Reviews 1,011

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Item recieved very badly packaged - clearly resealed. This was obviously a return item resold. Contents were in disarray, box was damaged. Items showed signs of wear (e.g. wheels). Completely ruined o... See more

Company replied

Rated 5 out of 5 stars

First and foremost the table tennis table was ordered only just weeks before Christmas Day and yet this company met the delivery deadline. They were also so accommodating with the delivery arrangement... See more

Rated 5 out of 5 stars

Outstanding Personal Service! Really grateful to Adam Radford and team at Cornilleau. Having had a problem with my outdoor table Adam personally got involved and went to great lengths to resolve my is... See more

Rated 5 out of 5 stars

Delivery was relatively quick within 10 daysof ordering.Although the system is not very sophisticated. There is no automatic notification from the courier that they have it or when they expect to del... See more

Company replied

Company details

  1. Tennis shop

Written by the company

Official Cornilleau Web Store. European Leader in Outdoor Ping Pong Table.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Once ordered it took a month to arrive

Once ordered it took a month to arrive, I had to chase up customer service, I said I needed it for my kids birthday party and I was guaranteed it would arrive for the weekend, sadly it didn't arrive till the Tuesday. Great product, terrible customer service. My child was gitted.

6 May 2023
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Reply from Cornilleau UK

Hi Oliver, firstly thank you for posting a review. I'm sorry that your net and post set took some time to arrive. This isn't typical of our service and we will look into the issues that caused it and ensure that it is not repeated. Please accept our apologies, thanks Cornilleau UK

Rated 1 out of 5 stars

Producer good

Producer good. Delivery and service not - not delivered as the team couldn’t get through an open gate and then no follow up.

13 May 2023
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Reply from Cornilleau UK

Hi there, firstly thank you for posting a review. Please accept our apologies for your experience. We have discussed with our transport partner to ensure that it is not repeated. Thanks Cornilleau UK.

Rated 5 out of 5 stars

Go for quality

Go for quality
A pain to assemble but great table compared to cheaper ones.
This table will be easy to sell if you grow tired of it.This table brings the family together like nothing else in the house.

12 May 2023
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Reply from Cornilleau UK

Thanks for your review - much appreciated!

Rated 3 out of 5 stars

Could be better!

Ordering process fine. Unfortunately it was not processed/sent. Had to chase it up and after just over a week it was sent and arrived a couple of days later. Got what I wanted but would have been better if you had got it right first time.

11 May 2023
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Reply from Cornilleau UK

Hi Colin, thanks for taking time to write a review. Spare parts can take a little longer but we will see what we can do to speed up the process. Thanks Cornilleau UK

Rated 2 out of 5 stars

Product is very good but delivery lets it down badly.

Product is very good. The time to deliver and the product condition on eventual delivery was unsatisfactory as recognised by Cornilleau. The note on the packaging requires the recipient to unpack the goods prior to the courier departing. This is unreasonable and not honoured by the courier.

1 May 2023
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Reply from Cornilleau UK

Thanks for taking time to write a review. I will look into the issues you flagged and what we can do to address. I hope you are enjoying the table now and apologise for any inconvenience caused. Cornilleau UK

Rated 5 out of 5 stars

Great product and service

The ping pong table is great, and we just needed a cover - which is no-nonsense, does what it's supposed to do and arrived on time - exactly like the table!

7 May 2023
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Reply from Cornilleau UK

Thanks for your review!

Rated 5 out of 5 stars

Quality product

Quality product, fast delivery and the delivery and installation guys were excellent.

6 May 2023
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Reply from Cornilleau UK

Thanks for your review!

Rated 5 out of 5 stars

Very happy with the table

Very happy with the table . Took about 90 mins to put together , but easy enough following the instructions

25 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

Rated 4 out of 5 stars

Delivery was prompt

Delivery was prompt. I didn't give 5 stars because I had to buy a second cover as the first one disintegrated in the wind/rain despite being sold as weather-proof.

2 May 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated, we will pass on your feedback, Cornilleau UK

Rated 5 out of 5 stars

Excellent product

Excellent customer service. Responded quickly to any queries. Great product. Easy to navigate website. The table is of excellent quality very well made and robust.

30 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

Rated 5 out of 5 stars

Great quality table

Great quality table. Easy to fold away too.

29 April 2023
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Reply from Cornilleau UK

Thanks for your review, much appreciated!

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