CRAFTD London Reviews 

Great products! Quality made! Outstanding customer service! Top notch business. 5 stars

Amazing customer service!!
My package was lost so I contacted them explaining my situation. They were amazing and give me two chains instead of the one I've bought. All this to say, im very Impressed and happy!

This truly shows that the care and take things seriously.

Ive been a customer since 2022 there product are built to last.

Great friendliness, very fast responses when it came to support, very understanding of wear and tear!

David and Kishon were both really great. They were very timely and helpful. David made sure everything was taken care of and kishon double checked to make sure everything was in order.

The worst company I have ever dealt with. I ordered a wedding ring off here, it changed colour within 2 weeks, contacted them for a refund, they wouldn’t refund as it was past the refund date. They offered to replace it but they didn’t have the ring in stock. 5 months later, they have sent the wrong ring 3 times, ignore comms for days on end and refuse to refund.
They are con artists and their reviews are clear.

Do not buy from them. Shop elsewhere

Bought one of their chains. Love it, wear it for everything and never take it off, even when running. After a year of wear, one of the welds broke between chain and clasp. Spoke to their team who sent an instant replacement under their lifetime guarantee. This is the best service I have ever received from a Jewellery supplier. Can’t thank them enough.

Craftsmanship is fantastic my husband is a mechanic and his wedding band still looks brand new postage is good normally a couple of weeks and excellent communication with the seller I highly recommend this company

Great customer service and mind blowing product

Not cheap but worth it. I like the quality and the shine on it. My chain did break because it got pulled hard during an altercation but they were able to replace it and the process was really easy and simple, I’d buy again

Very impressed with the service received. Had an issue with the product and all got resolved within 24 hours. Happy with new products purchased.

Great quality and durable pieces. I've made 2 orders now and both times I've been amazed by the quality and feel of the chains and bracelets. Would definitely recommend buying for a gift or for yourself.

Issued store credit for damaged chains several years after purchase without any hassle

I had a bad experience so I did and when I get on to craftd team they got back to me and help me ever way that could.i have my new chain on the way .and i will keep getting my chains and ring from here .i want to say thank yous for all your help

Had an issue with my necklace, however customer service were very responsive and resolved this for me within 24 hours. Never had such a prompt response and solution to an issue before.

Fast and problem solving approach made everything easy. I stated what is needed, and it was delivered

I placed an order on Saturday. I haven't had any updates or responses from the company.

I feel robbed so iv tried to cancel

Theres no number or way to contact them they just ignore your messages

Order UK930051

The order should be on the way to me by now. Nothing no updates nothing.

They responded to the cancellation but not my order queries. So now the jokers have cancelled the order 🤣🤣🤣🤣🤣

DO NOT USE THESE COWBOYS

I ordered some jewellery which was to big so I returned if only for them to not refund me for ages so I threatened litigation and then they sent back half so then I sent loades of email trying to get the rest of my money so I had to contact PayPal and then they refunded my money after I provided enough evidence.

Absolute scammers I would highly recommend that you stay clear of them.

Typical cheap, slimy, pathetic online e-commerce scam - 100% focus on buying instagram ads, 0% focus on product quality, 0% focus on customer service.

I tried to purchase the Guidance pendant (gold). First, I got a generic "system error - please try again" when trying to buy the pendant and matching chain, which they offered a discount on. Had to ping customer support for 3 days just to get a first response on the tech issue. When they did reply, they said the matching chain was sold out - when I asked if I could buy a different chain and get the discount, they blew me off. CRAFTD customer support goes out of their way to be UNHELPFUL, I've never seen anything like it before. So I decided to just buy the pendant and get a chain locally. Their loss.

It gets worse...
The website clearly showed that the pendant would have 4 uniquely coloured inlays - red, blue, green, and white. The product I received only had red, green, and 2x pale white. This completely changes the aesthetic - now it looks tacky, vaguely Italian guido-style, not what I wanted at all. Should also mention that the product is smaller and significantly lower-quality overall than the photos. It looks like cheap plastic, the CZ gems are missing. Just terrible.

Again, I had to send 7 different messages to CRAFTD support and wait a week before even getting a first response. When they did decide to reply, the agent's first message told me "please don't send multiple messages, it backs up our queue." That's right - I was scolded by customer support for.... asking for support. Just utterly pathetic.

So in summary, just avoid this scam - they will send you cheap, fake Temu / Alibaba versions of what they advertise, and then ignore you when you ask for a refund.

The ability of the CRAFTD customer service to communicate and provide me with the information regarding the tracking of my package. I also appreciate CRAFTD giving me back $10 store credit.

In light of the previous reviews, I hope the product I have acquired is real and won’t tarnish.