Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are using the wrong postage…
They are using the wrong postage service!
I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were basically dumped in the most convenient place for the driver. Anyone could have taken them! They were not even left outside my door.

Reply from ELEGOO UK Store
Excellent service
Excellent service, items arrived well packaged and on time . Always been satisfied the prompt service.
Quick delivery
Quick delivery. All in perfect working condition.
Great printer and quality filaments
I’m really impressed with my Elegoo 3D…
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consistent the results are. Whether for small detailed prints or larger projects, it handles everything really well. Definitely a great option for both beginners and more experienced users.
product was well packaged and delivered…
product was well packaged and delivered quickly.
Great filament, but....
Great filament, just not happy with cardboard spools, 2 of my 5 came out of the box bent in places, my AMS doesn't like that, so had to respool them onto plastic.
Capable for me
After much research decided that the Elegoo "carbon" was suitable for me. Didn't require multi colour, just something capable, simple and to work out of the box. Straightforward ordering process, prompt delivery and it worked out the box!
Disapointing customer experience (but still fundamentally a great printer - shame we wont get multi-colour update).
Rapid delivery and a great product for single colour printing but device was immediately discounted after purchase so we paid about £80 more than we should have (Centurai Carbon). The device was also marketed as having the 'future capability' of multi-coloured printing, however they have subsequently released a new model with multi-colour capability and this now looks unlikely to be an option for buyers of the original Centurai Carbon - so essentially mis-selling of product.
Also had an issue with the Elegoo silk-PLA consumable which should appear metallic silver when printed but is in fact just grey with a very slight sheen definitely nothing like silver. (the silk-gold is a much better one and the silk white is also good).

Reply from ELEGOO UK Store
Massive issue with delivery
I love Elegoo printers, and generally I hear the support is great. I ordered a Saturn 4 from the site with "worry free" insurance. The parcel never showed up and the tracking showed it was being sent back to Elegoo for some unknown reason. Elegoo kept directing me to the "worry free insurance" and the worry free insurance kept directing me to Elegoo. I still haven't received a printer or a refund and I'm full of worry. It has really been a let down.

Reply from ELEGOO UK Store
Arrived on time and is just what I…
Arrived on time and is just what I wanted and at a reasonable price
Arrived quickly
Arrived quickly, works out of the box. Delivery all good. Petg-cf works fine .Good value for money. Hopefully parts will be available if I need them in the future.
Delivered Delivered quickly, Not much more to say.quickly
Delivered quickly, Not much more to say.
very happy with 3d printer 5stars
Never had an issue…
Never had an issue with any products I've ordered from Elegoo. items arrive promptly, well packaged and perfect order, what more could you ask for.
Very solid printer (not used yet)very…
Very solid printer (not used yet)very well packed and posted very fast.
So far so good...
So far so good...the delivery was quick as soon as item was available. The printer hasn't given an problems yet(I don't hope it does too). Product is sturdy and easy to use. Setup was a breeze. I recommend this product for your 3D printing needs.
Quick response to my enquiry
Quick response to my enquiry. It is ongoing so not concluded yet, but happy with the service so far
Generally good experience after following up on some price/discount confusion
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the delivery, price and performance of the Centauri Carbon 2 were very good, and after a few weeks I am still very happy with the device.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.