Eufy Reviews 1,672

I decided to buy the Eufy solo camera s340 twin pack and homebase s380 on recommendation ,and i am more than happy.They are both very smart and work absolutely brilliant.They are made so well.I was slightly wary of the solar aspect but they are brilliant.Also so easy to set up. Delivery time was also excellent .Absolutely 💯 recommend

Was originally a gift. So pleased with product we bought further cameras. Good pictures & easy to set up.

Fast delivery, well packaged and easy to set up with my existing Homebase! Will definitely buy eufy again in the future when I add cameras.

The order came quickly and the dust bags worked just fine

I recently came across Eufy home cameras. They are easy to set up and use. I contacted their customer service team using the online form and was pleased to receive a response within 1 hour. I would definitely recommend eufy

Easy to set up picture quality is excellent great that you can access footage without paying a monthly subscription charge

It is so easy to use & floor looks nice & vlean

Trackers- surprisingly easy to set up, even sharing a link between 2 users which wasn't a feature I thought existing was a pleasant surprise. It tells me when I've left my wallet in the house which I have spotted when I had my phone under my nose to see the notification. It didn't get my attention when I drove off without it though. Not sure if that was me not noting the notification or it not being issued perhaps due to CarPlay managing my phone. So far, i'm a happy customer.

I reported an issue with one of my many Eufy cameras. Anker replied very fast. They came up with a solution fast as well. So I recommend Anker and Eufy. Very happy customer here 😊

Great product and no subscription required.

Fast delivery and easy to install and to use.

Delighted with your product easy to set up with your app

ANKER-THN9718034257
I strongly advise the general public to avoid purchasing expensive products from Eufy and Anker. My device failed after only around 18 months of normal use, which is completely unacceptable for a premium-priced product that is marketed as reliable and high quality.

Instead of taking responsibility, Eufy/Anker hid behind legal jargon, quoting warranty technicalities, burden of proof clauses, and consumer law wording rather than offering any meaningful support or practical solution. Their response made it very clear that once their voluntary 12-month warranty expires, they will do everything possible to avoid liability — even if the product has clearly failed prematurely.

What makes this worse is their unreasonable demand that I obtain an “independent expert defect report” at my own cost just to prove the product was faulty from the start. This is completely impractical and unrealistic for most customers. They know very well that obtaining such reports is expensive and inconvenient, and this appears to be a deliberate tactic to avoid honouring responsibility.

Even more disappointing, instead of resolving the issue, they tried to offer a small discount on purchasing another device. This shows they are more interested in selling another product than standing behind the one that already failed. Why would anyone spend more money with a company whose products fail early and who refuses to take responsibility?

Their customer support and technical support are extremely poor. They provide scripted responses, hide behind policies, and show no genuine interest in resolving customer problems fairly. There was no proper troubleshooting, no repair option, no replacement option, and no real attempt to help.

A premium product should last significantly longer than just 18 months. This experience clearly shows that Eufy and Anker do not stand behind their products once the warranty expires, regardless of whether the failure is due to poor manufacturing quality.

Warning to all potential buyers:
Do not spend your money on expensive Eufy or Anker products expecting long-term reliability or proper customer support. If your device fails after the warranty period, you will likely receive nothing but legal excuses, no accountability, and no real solution.

This has been a very frustrating and disappointing experience. I will not purchase from Eufy or Anker again, and I strongly recommend others consider alternative brands that actually support their customers and stand behind their products.

I have been using Eufy products for over 5 years and will continue to use them. With one minor exception they have all been good. No cloud storage and additional costs are a a big bonus.

A very good product and easy to install. I just wish the instructions about the various options on the app were provided in more detail. The booklet with the doorbell is very small.

I recently installed Eufy cameras and their video doorbell, and I’m really impressed. The setup was quick, the video quality is clear, and notifications are instant. I feel much more secure knowing I can check my home anytime. The devices are reliable, easy to use, and don’t require a subscription. Highly recommend for anyone looking for smart, affordable home security!

Excellent back up.

The Eufy video doorbell has excellent camera clarity.The app is easy to use with a lot of set up options available. Installation is also very straightforward. Really good value for money purchase.

We've owned a G30 hybrid robot vacuum since December 2023 which has had very little use as I've mainly used a Dyson on the carpet. We've just had laminate flooring installed so I decided to start using the G30 more but discovered the WiFi no longer works. Resetting the WiFi or factory resetting it doesn't do anything, the WiFi symbol doesn't light up.

Very little help from Eufy apart from telling me it's out of warranty, which I knew, and finally offering me 10% discount on any future products, something anyone can get just by subscribing to their newsletter! I wasn't expecting a free repair or a free replacement. I just wanted to get it fixed but they don't appear interested. Pretty poor for a product that is less than 3 years old and cost me £250 at the time.