Trackers- surprisingly easy to set up, even sharing a link between 2 users which wasn't a feature I thought existing was a pleasant surprise. It tells me when I've left my wallet in the house which I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to understand model compatability between video doorbell unit and base station. Easy to fit and great that there is no subscription model in place. I have added a compatible hard dr8ve to prove... See more
The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but... See more
I completely love my Eufy. She has taken the pressure off keeping our home clean. We have a dog and the floors need regular attention. I set a cleaning schedule, with the most used areas getting wash... See more
Company details
- #43 of 68 best companies in Electronics Company
Written by the company
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Contact info
United Kingdom
- +44 (0) 1604 936 200
- uk.support@eufy.com
- uk.eufy.com
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product and reasonable support
The product generally is good and simple to install/set up, we did have a failure after a few days but after a bit of email tennis (AI deep joy!) Eufy sent a replacement.
14 February 2026
Eufy video doorbell no false alarms
Eufy door bell are better than the 2 other makes I have tried. No subscription and no false alarms. I live on a main road with a small front garden and had false alarms with other video doorbells but not any more better AI system doesn't mistakenly think cars are people.
19 February 2026
Quick processing of order.
19 February 2026
Value for money.
Was apprehensive initially a few years ago but since increased my usage of a pretty reliable service which I have increased since.Safe, dependable and value for money depending on your needs .
18 February 2026
They are not set out my problem very…
They are not set out my problem very unprofessional
11 February 2026
Reply from Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
Great addition to our system
The ordering process was extremely straightforward and the Homebase arrived very quickly and was easy to configure. Decided to increase the internal storage from the 16GB included and once restarted, the additional storage was immediately recognised and installed. Great addition to the cameras already installed.
10 February 2026
Disappointing Deep Clean
The deep clean does not remove all the dirt on our floor tiles. The hoover is fine
18 February 2026
Reply from Eufy
Dear Customer,
Thank you for your feedback. We're sorry to hear the deep clean didn't fully meet your expectations on your tile floors.
If you'd like assistance with optimizing the mopping performance or have any other concerns, please contact our UK support team at uk.support@eufy.com - they'll be happy to help.
Once product app was set up
Once product app was set up, my cleaning programme was fully taken care of. Prompts given for when bags, etc need renewing. Pleased with purchase
9 February 2026
Im a new customer of Eufy security…
Im a new customer of Eufy security products. And I must say they are amazing. Simple set up straight out the box, and good value for money too. I have now swapped out my old units for thr entire Eufy coverage.
18 February 2026
Have a smooth floor and eufy is ideal…
Have a smooth floor and eufy is ideal and set to a programme it is ideal
18 February 2026
Great service and the solar camera's…
Great service and the solar camera's and door bell work perfectly, *****
10 February 2026
Not completely happy with product and…
Not completely happy with product and info received to rectify problem not helpful at all
9 February 2026
Reply from Eufy
We sincerely apologize for your experience and fully understand your concerns.
Your case has been escalated to our management team and given top priority.
Please contact us at uk.support@eufy.com, and we’ll make sure your issue is addressed promptly.
Thank you for bringing this to our attention.
The S380 homebase and E340 doorbells…
The S380 homebase and E340 doorbells are easy to set up but I wish that there was more suitable ringtones available to choose from. The S380 Homebase 3 can remain connected to you router by Wi-Fi but ONLY AFTER you have established the initial link using a router cable. The doorbell camera works well but be aware that there is a few seconds delay between the the button being pressed and the notification and video appearing on your phone.
10 February 2026
Great as always
Very happy with my Eufy products and service. Setup was quick and straightforward, and the system works exactly as advertised. The app is easy to use, notifications are reliable, and the picture quality is excellent.
Great value for money with no ongoing subscription fees. Would definitely recommend to anyone looking for a dependable home security setup.
22 November 2025
Re-usable bags please!
The bags for my eufy x10 Omni pro were delivered quickly and postage free. They weren't particularly cheap but necessary. I really would prefer official Eufy brand re-usable bags though.
9 February 2026
Reply from Eufy
Dear customer,
Thank you for your feedback and for your purchase.
We appreciate you noting the quick delivery and free shipping. We understand your preference for reusable bags - this is valuable feedback that we'll share with our product team for future consideration.
Our current dust bags are designed to maintain optimal suction and filtration performance, but we recognize that a reusable option would be more economical and environmentally friendly.
Thank you for taking the time to share your thoughts with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.