eXciteOSA by Signifier Medical Technologies Reviews 451

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This device does work, however, despite costing a fortune you cannot get the replaceable mouthpieces which you cannot use after 90 days. So I paid a lot of money for something I cannot use and this wa... See more

Rated 5 out of 5 stars

Jasmine was the most caring professional that listened to my problem and quickly helped me find a way to solve my current issue. She desculated my stress level by informing me that the VA is providing... See more

Rated 5 out of 5 stars

I’ve tried 3 different apnea devices that cover various parts of the face. Even the smallest & least invasive didn’t work for me, I can’t sleep w/ anything on my face. The EXciteOSA has been wonderful... See more

Rated 3 out of 5 stars

I've been using mouthpiece for a while now and it does work, although you have to use it every day for the initial 90 days and then regularly afterwards. The app itself has consistently had bugs (cras... See more

Company details

  1. Medical Equipment Manufacturer
  2. Medical Equipment Supplier
  3. Medical technology manufacturer
  4. Sleep Clinic

Written by the company

Improving the quality of life, sleep, and relationships by tackling the root cause of OSA and snoring

Try today with our sleep guarantee!

If you don’t notice improvement after 6 weeks, return your device for your money back*

You must start using the device within 1 x calendar week of receiving your eXciteOSA. For optimal results, you should use it every day for 6 weeks. However, we know that we are all only human and people forget things – so we ask that you use it for a total of 6 weeks (a total of 42 days) within an 8 week period (56 days). A session is equivalent to 20 minutes. In addition, it is recommended that you increase the therapy intensity gradually over the treatment period to ensure that you give the treatment every chance of being effective.

Contact info

3.4

Average

TrustScore 3.5 out of 5

451 reviews

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Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sleeping better

I woke up feeling like garbage every morning. Tried Exciteosa first because CPAP seemed like overkill and glad I did. I still have some crap nights – but it’s definitely made a difference and it could be unrelated but my chronic back pain and headaches aren’t as consistent. I’m getting a new mouthpiece in a few day and will see if I continue to improve.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Worth Every Penny: My ExciteOSA experience

It's honestly such a relief to finally feel like I'm getting a full night's sleep! For ages, I've struggled with sleep apnea, the kind where I'd actually wake myself up with my own snoring – not exactly the most peaceful way to spend the night. Mornings were always a drag, filled with that foggy, low-energy feeling and the occasional headache.

Then, about four months ago, I decided to give ExciteOSA a try, and honestly, the difference has been night and day (pun intended!). I'm consistently waking up feeling genuinely rested and with a level of energy I haven't experienced in years. What's even better is that I'm actually sleeping through the entire night without those disruptive awakenings.

My wife is probably even more thrilled than I am! She's finally getting uninterrupted sleep, which means we're both waking up feeling refreshed and ready for the day. Seriously, the change in our sleep quality has been remarkable.

If you're dealing with snoring or mild sleep apnea, and the impact it's having on your sleep and energy levels, I can't recommend ExciteOSA enough. It truly does work as advertised, and it's made a real positive difference in my life (and my wife's!). Definitely worth looking into!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

I am 81% through my 6 week therapy

I am 81% through my 6 week therapy. Results have been extremely noticeable. Sleeping better and my wife is telling me I stopped snoring. Happy wife. Happy life!

Will check back in once I complete the full 6 weeks.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

HAD terrible snoring problems

I recently saw my doctor because of my awful snoring and got this device! My wife says it's awesome and I definitely have more energy from sleeping way better! 8 weeks in and I'm super happy I don't have to wear my snore guard any more!!!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Both my snoring and AHI reduced after the first phase. (~6 weeks). Glad there's a device that goes after the root problem!

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware. No customer service. I have been waiting over half a year for a replacement of a broken, defective device. I have waited many months to receive a replacement mouthpiece ordered online. The representatives are unresponsive via email and unreachable via phone. They continue to have a supply shortage of replacement parts since April 2024 per an Excite OSA representative in 2024.

27 March 2025
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve encountered. We understand the frustration caused by delays and communication issues. We want to reassure you that Signifier has mouthpieces available for warranty replacement, and we are ready to support our patients anytime.

We genuinely value our eXciteOSA patients and are committed to resolving outstanding concerns. Please contact us directly at support@signifiermedical.com with your order details, and we will prioritize addressing your issue promptly. We appreciate your patience and understanding as we continue to support our patients.

eXciteOSA Team

Rated 5 out of 5 stars

Sleep better now!

I honestly didn’t think anything could help my snoring, I’ve literally everything. I tried mouthpieces, nasal strips, different pillows, you name it. My wife was constantly nudging me awake and I’d wake up feeling like crap from no sleep. I wasn’t even sure I had sleep apnea because I wasn’t diagnosed but I knew something wasn’t right.

Then a buddy of mine mentioned eXciteOSA and it changed everything. Greatest part is that  I don’t have to wear anything while I sleep just during the day for like 20 min. Within the first few weeks of using it, my wife and I noticed a huge difference. My snoring went way down, I started sleeping through the night without waking up exhausted, and I actually had energy during the day. I never realized how much bad sleep was affecting me until I finally started getting some good sleep. Don’t think about it, just get it and you’ll thank me later.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

I've struggled with sleep apnea for…

I've struggled with sleep apnea for years, and eXciteOSA has been an absolute game changer. I was using CPAP before but it honestly felt like a daily battle. this device is easy, comfortable, and actually works. After just a few weeks of use, I noticed a huge improvement in my sleep quality—no more waking up exhausted, no more tossing and turning in the nights, and my husband says my snoring has dramatically decreased. And I was even able to get rid of my big clunky cpap equipment since I no longer need it!! I HIGHLY recommend giving eXciteOSA a try if you want to sleep better

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Device is working!

I am about 3/4 through on first round of 42 sessions. It's been very positive in terms of the restful sleep I am getting, and feeling much more refreshed when wakening up. It required a bit of time to ratchet up with the intensity level but now I am operating at 13/15; and it's very tolerable to me. My wife's using one too, and her snoring is almost inaudible! Love the device!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

My only option was CPAP...

My only option was CPAP...
I was diagnosed with mild OSA and couldn't believe that I needed CPAP. I am young so didn't want to have to use that forever and am really glad I found this product. It has really helped me and I feel a lot more rested (even with two children!). I have reached to customer support with two questions and they have been helpful and responsive.

13 March 2025
Unprompted review
Rated 3 out of 5 stars

Product Works... But app has issues.

I've been using mouthpiece for a while now and it does work, although you have to use it every day for the initial 90 days and then regularly afterwards. The app itself has consistently had bugs (crashes, doesn't load, etc.) and issues and every time it gets fixed, a new one comes along shortly after, which is quite frustrating. There have been some supply issues lately too, but I'm assured they'll be resolved. Let's hope so.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

No support. No contact. No delivery of items.

Nearly impossible to get in contact with anyone. Even my doctor's office can't reach anyone on their team for support after repeated attempts. It's been like this for almost a year and I'm just fed up with the lack of support from them to get replacement mouthpieces and a new device to replace my broken one.

19 February 2025
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

We are truly sorry to hear about the difficulties you’ve faced in reaching our support team, and we completely understand your frustration. We take these concerns very seriously and are committed to resolving your issue as quickly as possible.

To address your concerns directly, I want to assure you that we are ready to support our patients at any time. Please reach out to us directly at support@signifiermedical.com with your order details or any specific information regarding your case, and we will make it a priority to get everything sorted for you as soon as possible.

We appreciate your patience, and we’re here to assist you every step of the way.

eXciteOSA Team

Rated 1 out of 5 stars

Won't honor money-back guarantee. Scam.

Won't honor money-back guarantee. I received my eXciteOSA device in early June and commenced my therapy as directed. The device came with a money-back guarantee if the therapy did not improve my OSA. My follow-up sleep study showed no improvement, thus I reached out to Signifier in Sept to return my device and receive refund. Signifier never answers their phone nor returns any voicemail. Weeks to get any email response. Signifier finally provided me with a mailing label to return in Dec and I received the package back "rejected, return to sender." As far as I'm concerned, at this point, Signifier is running a scam.

6 January 2025
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your experience, and we deeply apologize for the frustration and inconvenience you’ve encountered. We take your concerns seriously and understand the disappointment this situation has caused.

We are committed to honoring our money-back guarantee and ensuring that our patients are supported throughout their journey. We apologize for the delay in communication you’ve experienced. We are actively working to improve our response times, and I assure you that this is not reflective of the service we strive to provide.

Please contact us directly at support@signifiermedical.com with your order details, and we will prioritize resolving your issue. We are here to assist you and will work to ensure your refund is processed as quickly as possible.

We appreciate your patience and understanding as we work through this.

eXciteOSA Team

Rated 2 out of 5 stars

Technically flawed

Technically flawed. the device does not give any significant improvement. worse still the performance is erratic. the device shuts down unexpectedly in the middle of a session and cannot restart from where it left off. It fails to record so the treatment is not recorded properly. I have brought it to the attention of the company but have received no action. I have done everything they asked me to to do. All they do is send a canned reply that it has been escalated to a team. Stay away.

5 January 2025
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your feedback, and we sincerely apologize for the issues you’ve encountered with the device. We understand how frustrating it must be to experience these technical difficulties, as we highly encourage the following of the Instruction For Use and guidance provided.

We take concerns like yours seriously and are committed to resolving any issues our patients face.

Please reach out directly to us at support@signifiermedical.com with your order details, and we will prioritize investigating the issue and providing a resolution. We are committed to ensuring that our devices meet the high standards our patients expect, and we appreciate your patience as we work to make things right.

eXciteOSA Team

Rated 2 out of 5 stars

It worked for me

It worked for me, but the device quit working before the warranty was up and they never sent me a new one. They don't honor their warranty.

30 October 2024
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your experience, and we are truly sorry to hear about the issues you’ve faced with the warranty. We take matters like this seriously, and we understand how frustrating it must be when the device stops working before the warranty expires.

We are committed to honoring our warranty and ensuring our patients receive the support they deserve. Please contact us directly at support@signifiermedical.com with your order details, and we will prioritize resolving this matter and ensuring you receive the replacement you are entitled to upon review.

We appreciate your patience and are here to assist you.

Rated 1 out of 5 stars

Three key problems:

Three key problems:
1) the device didn’t have any affect on my snoring. Others may have a different experience.
2) the device requires a new mouthpiece at regular intervals. Despite paying a monthly direct debit, this never appeared, leaving me £200 down (plus the device itself), with a device that was basically useless.
3) trying to cancel the direct debit seems next to impossible. Six months after I cancelled the payment, the company have taken a further payment from my account, despite no DD being in place, suggesting they aren’t controlling access to my payment details correctly.
Unless you’re desperate, I would avoid.

9 October 2024
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your feedback, and we sincerely apologize for the issues you've encountered. We take these concerns seriously and regret that the device didn’t meet your expectations and that there have been issues with both the mouthpiece and payment cancellations.

Please contact us directly at support@signifiermedical.com with your details, and we will prioritize addressing these matters for you as quickly as possible.

We appreciate your patience and are committed to resolving this.

eXciteOSA Team

Rated 1 out of 5 stars

Appalling Service

This company have taken over a hundred pounds over the last 6 months, under a subscription I set up with them to supply mouthpieces for their product. However they have not been able to supply what should now have been two mouthpieces. I've had no contact whatsoever to explain why.

I contacted their support to ask them to refund me seen as they're unable to supply the goods, only to be told to cancel my subscription (which I'd already done) and that my query had been passed to their finance team.

I'm not quite sure what it is that I'm querying by reasonably expecting a refund. An apology would have been appropriate for them effectively stealing my money.

Seems likely that I will have to raise a dispute via my bank to get my money back.

All in all, a rather shockingly bad experience.

21 September 2024
Unprompted review
eXciteOSA by Signifier Medical Technologies logo

Reply from eXciteOSA by Signifier Medical Technologies

Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused.

We want to confirm that we have the supply of mouthpieces available. Please contact us directly at support@signifiermedical.com, and we will arrange for a new device to be sent to you as soon as possible. We also want to ensure you receive the appropriate refund for any payments made in error.

We truly apologize and are committed to resolving this issue promptly.

eXciteOSA Team

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