Jackpot.com Reviews 

1,458
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant difficulties with the payment and withdrawal processes, often finding it hard to access their winnings or facing delays. Reviewers frequently reported issues such as accounts being blocked or requiring extensive verification when attempting to withdraw funds. The website itself was often described as glitchy and incompetent, leading to frustration. Additionally, customer support was frequently criticized for being unhelpful or unresponsive when issues arose. However, some customers also noted that they received their payments quickly, sometimes within 24 hours, after initial concerns.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting quick withdrawals, sometimes... See more

Website

People report ambiguous experiences with the website, with some finding it straightforward and easy to... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing frustration over slow... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jackpot.com is the definition of digital incompetence. Their login system feeds you broken codes, locks you out, then blames you for it. Their payment system can’t handle the one job it exists for... See more

Rated 1 out of 5 stars

Ver poor payout Registered, deposited large amount of money over a few months, then when I tried to withdraw, they requested photo identification. I’ve closed account & I’m waiting for the balance... See more

Rated 1 out of 5 stars

I played the online lottery game exclusively with jackpocket until they became affiliated with draft kings and ruined the experience. So I decided to try jackpot.com. the first thing I noticed was it... See more

Rated 1 out of 5 stars

I have spent a number of days trying to receive my winnings of around £62. They blocked my account. Asked for numerous bank statements then had to fill in a form regarding spending limits etc... I am... See more


Company details

  1. Lottery vendor

Written by the company

Bet on lotteries from all over the world like EuroMillions, PowerBall and MegaMillions all without having to leave the comfort of your own home. Play games now on Jackpot.com!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(1,458)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Actually the worst of all casinos.

This is one of those wish there was 0 star options. Where to start. A deposit got lost with trustly deposit and will not do anything to refund the deposit. Support is non existent. By that I mean the Live Chat (when it works) are dismissive and not really interested in assisting. I've chat to two live chat agents are both as hopeless as the other. Email support is non existent. They don't seem to want to reply to emails. I got one email reply saying it was being escalated and I've heard nothing since and disregard all of my followup emails. This is a casino I advise you strongly avoid. DO not register on this website unless you want hassle. Their withdrawal option doesn't work either it asks you to contact them if you want to withdraw so that is a big negative. Basically that means they want you to spend what you have in the time it takes for them to respond to get around to your 'withdrawal request by email' sent to an email address. I cant stress enough how bad this casino is and I will not give up until I get my missing deposit refunded.

3 days later no reply from support no interest in returning my deposit. This casino is a scam be careful

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

I don't gamble very often mostly down to not having any spare money. However, I elected to sign up with his company as they were offering some kind of promotion where I could help myself to 'free spins'. Over the subsequent months they emailed me offering further 'free spins' simply for 'depositing £10' On the last few occasions I have noted they have been slower and slower when it comes to withdrawing the £10 back to my bank account. Indeed, the last (and final time) I made the respective withdrawal on the 5th June (today is 11 June) and my withdrawal is still listed as 'pending' Each time I contact the customer services I am assured that the withdrawal would be completed 'within the next 24 hours' Clearly this petty company has a policy of dragging their heels when it comes to the withdrawal process of anyone who simply plays their game and does not provide them with a profit. They are doing this over a paulty TEN POUNDS!! lol I've given up 'begging' for my money so having spoken to Lloyds I'm going to wait a few more weeks when they have agreed to initiate a chargeback. I urge any and all players who are subjected to this disgraceful, childish policy to do the same.

5 June 2024
Unprompted review
Rated 3 out of 5 stars

Withdrawal

Been waiting for my withdrawal for the past 5 days now, used to be instant.

Update: Changed to 3 stars because I received payment today.

10 June 2024
Unprompted review
Rated 2 out of 5 stars

Something isn’t right with this website…

Something isn’t right with this website it’s been okay for the last year just past week or two something has dramatically changed with it as it won’t allow you to withdraw your funds it seems really strange and cannot speak to anyone on the chat to me it seems they are gathering as much money as possible and heading for the hills if someone reads this post and would like to respond could you please write it in another review and we can communicate that way

7 June 2024
Unprompted review

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