Jackpot.com Reviews 

1,458
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant difficulties with the payment and withdrawal processes, often finding it hard to access their winnings or facing delays. Reviewers frequently reported issues such as accounts being blocked or requiring extensive verification when attempting to withdraw funds. The website itself was often described as glitchy and incompetent, leading to frustration. Additionally, customer support was frequently criticized for being unhelpful or unresponsive when issues arose. However, some customers also noted that they received their payments quickly, sometimes within 24 hours, after initial concerns.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with some customers reporting quick withdrawals, sometimes... See more

Website

People report ambiguous experiences with the website, with some finding it straightforward and easy to... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing frustration over slow... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Jackpot.com is the definition of digital incompetence. Their login system feeds you broken codes, locks you out, then blames you for it. Their payment system can’t handle the one job it exists for... See more

Rated 1 out of 5 stars

Ver poor payout Registered, deposited large amount of money over a few months, then when I tried to withdraw, they requested photo identification. I’ve closed account & I’m waiting for the balance... See more

Rated 1 out of 5 stars

I played the online lottery game exclusively with jackpocket until they became affiliated with draft kings and ruined the experience. So I decided to try jackpot.com. the first thing I noticed was it... See more

Rated 1 out of 5 stars

I have spent a number of days trying to receive my winnings of around £62. They blocked my account. Asked for numerous bank statements then had to fill in a form regarding spending limits etc... I am... See more


Company details

  1. Lottery vendor

Written by the company

Bet on lotteries from all over the world like EuroMillions, PowerBall and MegaMillions all without having to leave the comfort of your own home. Play games now on Jackpot.com!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.3

All reviews

(1,458)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Euro-millions app is very poor

Signed up to Euro-millions using an app on my iPad and paid a subscription for 8 draws. Of course, I didn’t notice that until too late. After spending ages searching around the app for a way to cancel the subscription (of course, frequently asked questions doesn’t cover cancelling a sub, only trying to get you to gamble more), I finally found what I thought was a link to sign into my account, only to find I’ve got my password wrong. Have requested a link to set up a new password 3 times and a hour later, am still waiting. I wouldn’t care so much except that when I signed up, I received several emails immediately, so not sure what’s happening but I’m very unimpressed by the app and it’s usability.

7 June 2024
Rated 1 out of 5 stars

Deposit not refunded after closure

I deposited £1000 two months ago. Immediate my account was suspended pending verification.

I asked for account closure and return of my deposit.

Having sent my bank details as requested and 24 emails asking for my refund, no reply.

Online chat have "escalated" to compliance department on 4 separate occasions but still nobody has responded to my emails.

28 May 2024
Unprompted review
Rated 2 out of 5 stars

Thought I’d signed up for euromillions…

Thought I’d signed up for euromillions but jackpot . Com popped up for me to click enter. They have taken my money but there is no record of chosen euromillions tickets just an invitation to enter. What should I do Paid up but no tickets!

17 May 2024
Unprompted review
Rated 1 out of 5 stars

STAY SAFE DONT USE!!!!!!!!!!!!!!!!!!

Had several withdrawals with no issues then last withdrawal took nearly a week despite being fully verified, customer service is absolutely shocking with repetitive emails saying the same thing with no helpful replies. Have now restricted my account for nighttime gambling to be told someone would contact me to discuss and surprise surprise no one has, I have a withdrawable balance which I can't access due to the restriction ( basically classed as theft as it's rightfully my money) gambling commission website states no casino should be withholding any withdrawalble funds. I've told them I'm comfortable and sent them messages on messenger and emails only to carry on being ignored and still no access to my money

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Very very bad company

Very very bad company , authoritised lots of withdrawals before then asked for identification so I supplied everything I have to still see this is not being processed ! Since February I have been waiting so now court action will be supplied to them . STRONGLY ADVISE TO AVOID !

22 February 2024
Unprompted review
Rated 4 out of 5 stars

Sites good and easy to navigate.

Sites good and easy to navigate.
I've had a nice win today and have requested a withdrawal so hope it goes through smoothly and quickly as I've just seen on here a few people complaining about not getting their withdrawals or it taking a long time. I will give it the benefit of the doubt though and I've put 4 stars for now and will give 5 stars and update my review once my withdrawals been processed within said time frame with no issues.
Thanks

9 May 2024
Unprompted review
Rated 1 out of 5 stars

Withdrawal

I won £900 and requested a withdrawal and it's past 3 days and still nothing in my account. Live chat are bots and copy and paste templates with useless information.WORST SITE EVERY STAY AWAY

1 May 2024
Unprompted review
Rated 1 out of 5 stars

This app is a scam

This app is a scam. In order for you to collect your winnings which you will never see you will need to provide an ID along with your proof of address or bank statement to prove your identity. Why they didn’t ask for these proof when they were withdrawing my money? Here is a fun fact when you try to withdraw your winnings your withdrawal will be rejected. The creator of this app needs to be in prison

21 April 2024
Unprompted review
Rated 1 out of 5 stars

WARNING...A SERIOUS ISSUE!!

Powerball numbers I successfully selected were NOT subsequently checked-off on my account! Only 2 numbers, which would not have achieved a payout...however, VERY CONCERNING when we are trusting this site...and this is the only thing they have to do!!

30 April 2024
Unprompted review

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