Terrible customer service! I ordered a hoodie size 7/8 for my daughter, it was a little snug so paid for an exchange for the 9/10. This arrived and my daughter could not get the hoodie on at all. It m... See more
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Disappointed. Their backpacks are advertised to be stylish and durable. I like the patterns but the material is stiff and they are rather small. Nonetheless I bought one for my son in July, school st... See more
I brought new school bags for my children,my daughter especially was very excited and when it arrived her bag was incorrect,she was devastated.i emailed the company straight away and it found ots way... See more
Company replied
Several buys from Hype and their products do not disappoint. Over the past few years I have bought coats, hoodies, rucksacks, bottles, lunch bags for my Grandchildren and nephews. They quality is exce... See more
Company replied
Company details
- #519 of 600 best companies in Clothing Shop
Written by the company
We’ve come a long way as a brand since just selling printed t-shirts. Our complete range now covers menswear, womenswear and kidswear and now includes a lot more than just t-shirts and backpacks. We believe that HYPE. is a lifestyle in which our extensive range can accommodate. Our lines include pretty much everything you can imagine from a fashion brand and more; hoodies, joggers, sweatshirts, t-shirts, vests, polo shirts, coats, parkas, coach jackets, tech jackets, cagoules, shirts, suits and blazers, jeans, chinos, shorts, footwear, flip flops, bucket hats, snap-back caps, 5-panel caps, beanies, bobble hats, skirts, bodysuits, dresses, backpacks, holdalls, bum bags, pencil cases, laptop sleeves, phone cases, and even camping stools and water bottles.
Contact info
Hilton Street, M1 1FR, Manchester, United Kingdom
- orders@justhype.co.uk
- uk.justhype.com
3.5
Average
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hooded top
To cut quite a long story short, my son bought me a hoodie top from your company. It was far too big, I wanted to return the top for an exchange without involving my son. This process proved to be very complicated as all the information was in my sons details, ie email address and postcode. Therefore I found it very difficult to process the return myself. I contacted your customer services and a very helpful lady called JO has guided me through the whole process. She has been extremely helpful and very kindly sorted everything for me and changed the shipping address to my own. I am so grateful to Jo for her expert help and assistance. She is a credit to your company.
14 May 2024
Unprompted review
Reply from Hype.
Hi Lesley, many thanks for your 5 star review and comments on how Jo was able to resolve your issue within a swift timeframe.
We value your input and look forward to seeing you again in the future. 🥰
Kind regards
Just Hype Customer Support
Poor Quality
Leggins bobbled awful after one wash. Will not buy again very poor quality.
29 April 2024
Reply from Hype.
Hi Elen, thanks for your feedback on your recent order.
I'm sorry to hear of the issues you have experienced with your product.
Please feel free to contact our customer support team on orders@justhype.co.uk so we can get this resolved for you.
Kind regards
Just Hype Customer Support
Very disappointing experience
Very disappointing experience. Ordered the lucky dip for the girls and it wasn't anywhere close to the price. The order contained a few really cheap items and just a couple of clothes. Will not order again.
29 April 2024
Reply from Hype.
Hi, thank you for your feedback.
We will take your review on board and identify where we can improve.
Kind regards
Just Hype Customer Support
Order never received
Item didn’t arrive and when enquired about it was told that it had been lost and now out of stock so could no reorder
29 April 2024
Reply from Hype.
Hi Lisa, thanks for your feedback.
I'm sorry to hear your parcel was lost in transit by the courier. I can see a full refund has been issued.
Kind regards
Just Hype Customer Support
Quick delivery.Good,quality clothes.
10 May 2024
Reply from Hype.
Hi Elizabeth, thanks for your feedback.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype.
Enjoy your newest purchase! 🥰
Kind regards
Just Hype Customer Support
I am again very disappointed
I am again very disappointed with the policy of the company, because I didn't get any notification about splitting my order into more than one parcel, which resulted in doubling the costs of the customs services in my country. I had many complications again because of that and it caused me a lot of stress. I sent a complaint via the form on the website and I never received any answer. Ignoring complaints is a really bad policy.
Also, the products I ordered are obviously of a random size - I ordered 2 leggings in different sizes, 11-12 years and one for 13 years. The ones for 11-12 years are much bigger than the ones for 13 years. So my daughter can't wear them now but in 3 years maybe - they are huge, like for an adult. The label is right but the actual size is not.
I love the style and quality of Hype products but everything else is just too bad to ever order again.
And this was my second bad experience, so I guess it's not just bad luck.
I wish they would change the notification system to be like Next or Amazon (even AliExpress does it) - where you always get notified about your number of parcels and their dates of arrival.
25 April 2024
Reply from Hype.
Hi, thanks for taking the time to leave us a review.
One of our customer support team will be in touch with you shortly via email.
Kind regards
Just Hype Customer Support
Love the mystery boxes
Love the mystery boxes, great value. Quick delivery. Had slight issue with 1 less item, but the lovely becky at customer services sorted this immediately and sent out the extra item.
15 May 2024
Unprompted review
Reply from Hype.
Hi Elizabeth, thank you for your 5 star review and comments on how Becky was able to resolve your issue within a swift timeframe.
If you have any additional comments or if there's anything else we can assist you with, please feel free to let us know. We value your input and look forward to seeing you again in the future.
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Krystyna, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. 🥰
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Vanda, thanks for your feedback.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype.
We hope you enjoy your newest purchase! 🥰
Kind regards
Just Hype Customer Support
Horrible
Horrible! They asked for the review and my packed wasn't even delivered yet.
It says on the website that ask customs, taxes etc well be calculated at the checkout... No, I got an email few days later that I have to pay customs. I did and still waiting for the package...
7 May 2024
Reply from Hype.
Hi thank you for your feedback.
Unfortunately all orders leaving the UK are liable for Customs charges, which are payable by the customer. This is stated on our website prior to purchase.
On checking the tracking details of your parcel, I can see this has been delivered today.
If you need any further assistance, please feel free to get in touch with our customer support team on orders@justhype.co.uk or via the live chat feature on our website.
Kind regards
Just Hype Customer Support
Fantastic Service and Products …
Really fantastic products and have ordered many times , had an issue with an item I purchased in March and customer service were fantastic they replied quickly and resolved the issue and have sent out a replacement on express delivery it’s really rare to find such great service and kind representatives especially the one I dealt with. Thankyou
10 May 2024
Reply from Hype.
Hi Manmeet,
Thank you for your 5 star review and comments on how we were able to resolve your issue within a swift timeframe. We do hope you continue to enjoy shopping with us.
Kind regards
Just Hype Customer Support
Easy to use website
Easy to use website. Reasonable price and quick delivery. Downside is unnecessary plastic packaging.
1 May 2024
Reply from Hype.
Hi Brad, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
Hype Hoodie
Fabulous quality hoodie really worth the money. Bought age 11-12 for my grandson and he was super happy with it, he is slightly built and the hoodie was roomy on him which is how he likes to wear them. Ordering and delivery was easy and straightforward and quick. Would highly recommend.
16 April 2024
Reply from Hype.
Hi Susan, thank you for taking the time to leave your 5* review.
Our highest priority is customer satisfaction and we're delighted to hear you're pleased with the service you have received. 🙂
Kind regards
Just Hype Customer Support
Great quality
Had all the items on sale and was very impressed with the quality of all the products I ordered overall very pleased
3 May 2024
Reply from Hype.
Hi Stacey, thanks for your feedback.
It’s great to hear you are pleased with our services, thank you so much for shopping with Hype.
Enjoy your newest purchase! 🥰
Kind regards
Just Hype Customer Support
One item missing in parcel T-shirt…
One item missing in parcel T-shirt £8.99 we have tried to email you message you on numerous occasions you haven’t bothered to reply so we shall not be placing any more orders with you ever again no customer service a phone number would be helpful ?????
17 April 2024
Reply from Hype.
Hi Barbara,
Thanks for taking the time to leave us a review,
I am really sorry to hear of the issues that you are having with your order,
One of our advisors will contact you shortly via email,
Kind regards
Just Hype Customer Support
Great bag! Highly recommended.
Great bag!! Nice and big for secondary, has many compartments.
1 May 2024
Reply from Hype.
HI Bev, Thank you so much for leaving us a review,
We are so happy to hear that you are pleased with your HYPE SPECKLE FADE MAXI BACKPACK and its many apartments,
Kind regards
Just Hype Customer Support
Reply from Hype.
Hi Rosy, thank you for taking the time to review your recent order.
We are delighted to hear that you are happy with your order
We hope you continue to shop with Hype in the future!
Kind regards
Just Hype Customer Support
Worst experience ever!!!!
Worst experience ever!!!!! I have ordered a bundle (backpack+lunchbag) and after sending so many emails to find out what’s going on nobody ever even got back to me, not even on facebook. Still waiting for a response since April…Never again and do not recommend it to anyone! Just awful
1 May 2024
Reply from Hype.
HI Reka,
Thanks for taking the time to leave us a review,
One of our advisors will be in touch with you shortly regarding your order.
Kind regards
Reply from Hype.
Hi Hamda, thank you for taking the time to leave us a review.
We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
Kind regards
Just Hype Customer Support
I used live chat to sort replacement…
I used live chat to sort replacement bottle lids, it was easy, quick and Becky was very helpful.
7 May 2024
Unprompted review
Reply from Hype.
HI Marie,
Thanks for taking the time to leave us a review,
We are so pleased to hear that our customer care team were able to resolve your issue for you in a timely manner,
We look forward to you shopping with us in the future 😊,
Kind regards
Just Hype Customer Support
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