RS UK & Ireland  Reviews 3,229

Spoke to a lady called Theresa today who was very helpful as are all the staff which I have spoken to at R.S

Very efficient service and quality products

Easy ordering, and quick delivery.

They are perfect for what I needed it for except that the holes were a bit off and did not march the original holes.

straight forward response with information and a next day delivery

As always very efficient service, next day delivery and just what we expected from the product.

First order failed to arrive. Still waiting for replacement.

The product was great plenty of lumens and right colour.
Delivery was spot on and the install was completed on schedule a perfect result.

Prompt delivery and easy to get invoices but I ordered a batch of several 12v 24ah Exalium lead acid batteries, tested them all from new after a full charge, using 2 different brand new intelligent battery testers, and all of the batteries had half the stated ah capacity, and so were returned for a full refund and, I was told, a product investigation by RS, but that product remains in stock and on sale.

Although I placed an order and phone to chase it, it took a second call to get the order actually placed!! This meant that the part was delayed by a week.

Such extensive choice, so well displayed for online shopping, quick and ever more helpful when needing return something

Expensive. Items are often expensive in comparison to other suppliers with delivery taking up to a week.

RS online have a good selection of quality products and a great website although the logistics are not quite so good.
I ordered three items, one of which was my reason for order and the other two, though useful, were mainly to secure free delivery.
Two of the items arrived, in separate deliveries. A third delivery arrived, containing someone else's order. My third low value item never arrived. I was also charged a mysterious small extra amount for nothing I could identify.
I phoned customer service (before I knew item 3 would never arrive). They immediately refunded the mysterious unidentified charge and did not require return of the (low value) item that was not my order so I have no issues with that.
The website allows very detailed filtering to find what you want from an absolutely huge range of products (millions?).
They need a bit more attention to picking and packing the orders. It would be better to reduce the threshold for free delivery and to consolidate orders for multiple items into a single delivery.
I have used RS online many times, will continue to do so and I recommend them. Customer service do sort problems quickly and in a friendly manner but be aware there may be some minor hitches along the way.

Pro :
Good inventory and speedy delivery. Prices are reasonable.

Could be better :
Sometimes the datasheets and information is in error.
Search and filtering can be improved further. This is a very important part of the experience.
It would be good if more effort is made to provide 3D CAD models.

Poor :
Packaging from RS is probably the worst. While the delivery boxes provide good protection for the goods, they are impossible to open cleanly and most of the time is not re-useable. Definitely needs urgent improvement

Quick service. Great value for prices of equipment.

Delivery was fast. Sadly it was the wring item and was my mistake, however it would have helped of the photos of item showed the full product. Their Customer Service team was brilliant, thanks to Susan and Tara. I sent item back and got a fast refund.

As always very quick response and delivery

RS had the parts I needed in stock, despatched them on time and, the delivery actually arrived early!