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RS UK & Ireland  Reviews 3,223

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TrustScore 4 out of 5

3.8

Electronic spare parts
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Review summary

Created with AI, based on recent reviews

Looking at 708 reviews, reviewers had a great experience with this company. Customers frequently highlight the wide selection of products available, often finding hard-to-get items and appreciating the detailed information provided. Many consumers are satisfied with the ease of ordering online and the helpfulness of the staff, especially through webchat. The quality of the products is consistently praised, and many find the prices competitive, particularly when considering the convenience of stock availability. However, some people were dissatisfied with the delivery service, mentioning issues with delays, incorrect items, or inadequate packaging leading to damaged goods. There were also instances where order tracking was problematic, and some customers felt the descriptions of products were unclear, leading to incomplete orders or unexpected additional purchases. A few other people also felt that the service level has diminished over time, and some found the delivery charges to be too high for small items.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised quick and on-time... See more

Product

Clients share ambiguous opinions on product. Many customers praise the wide selection, good quality, and... See more

Order

Users describe ambiguous interactions with order processes. While some customers report easy online ordering,... See more

Service

Reviewers mention ambiguous feedback about service. While some customers praise the fast, efficient, and... See more

Price

People report ambiguous experiences with price. Many customers found prices to be high, with some mentioning... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more

Rated 4 out of 5 stars

RS have a wide selection of electronic components at competitive prices. I recently found an electrical connector that was an ideal fit for an electronic project I was working on. I could not find a s... See more

Rated 4 out of 5 stars

RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy. I've dropped a star as the stock levels and lead... See more

Rated 4 out of 5 stars

I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was... See more

Company replied

Company details

  1. Electronic spare parts

Written by the company

RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Superb customers service

Superb customers service, ordering and delivery, thabk you RS

29 January 2026
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon Richard,

Thank you for leaving this review, it is great to hear that our customer service teams have left a lasting impression.

We appreciate your feedback!

Thanks,
Lewis

Rated 5 out of 5 stars

Helpful service

Helpful service, quick response, order ready for collection when they said it would be.

9 February 2026
Rated 1 out of 5 stars

Ordered a plastic pipe connector

Ordered a plastic pipe connector and discovered it was wrong, telephoned Customer Services 45min. later to cancel order,was told he would contact warehouse to stop.Got the part next day!Very quick despatch and delivery but carriage was tooo much £8.34 for a 32grm packet.Won't be using RS AGAIN!!

27 January 2026
Unprompted review
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon,

Thank you for taking the time to leave this review.

I am sorry to hear about the experience you have had with this order. I would be interested in investigating this further.
Please can you email CSTrustpilot@rs.rsgroup.com and we will follow up on this.

Kind Regards,
Lewis
RS UK & Ireland

Rated 2 out of 5 stars

Constantly told me that estimated…

Constantly told me that estimated dispatch date was 02/02/2026, in fact it still says this, but still not received the goods

2 February 2026
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon Paul,

Thank you for leaving this review and the feedback.

I am sorry to hear that you have still not received your good, can you please email cstrustpilot@rs.rsgroup.com and we will look into this for you.

Many thanks,
Lewis

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