I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
RS have a wide selection of electronic components at competitive prices. I recently found an electrical connector that was an ideal fit for an electronic project I was working on. I could not find a s... See more
RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy. I've dropped a star as the stock levels and lead... See more
I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was... See more
Company replied
Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.8
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered items with RS, - delivery failed
Ordered items with RS, needed them the next day, ordered with RS as they said next day, now their dodgy partner DHL has said they will not deliver today.
Hugely disruptive, unfortunately you can't trust many companies at the moment and now unfortunately RS joins these unrelible due to using DHL
Edit - DHL also delayed the next day - complete waste of time, Better to go with Farnell who use the much more reliable UPS
8 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon James,
We appreciate your feedback and regret to learn about the delivery issues you experienced with our delivery partner. We know how crucial it is to receive orders promptly, and we're sorry for any disruption this caused. We're looking into this to improve our service.
Kind Regards,
Casey
RS UK & Ireland
No complaints here
No complaints here. I purchased ROX3S metal oxide film resistors (5R6, 3W) for a Logitech Z906 repair, and they arrived promptly and exactly as described. If I ever need your services again, I’ll be back. Quality service — estimated delivery and everything spot on.
1 April 2026
Unprompted review
The delivery service provided has…
The delivery service provided has become very below par and quite unacceptable.
2 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Cliff,
We regret that our delivery service did not meet your expectations. We appreciate your feedback and in order for me to review this could you please email me on CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
RS UK & Ireland
fast & professional.
23 March 2026
Unprompted review
Hi Rs
Hi,
Delivery is exceptional and stock holding.
Costs are very high compared with other supply companies
Loyal to the RS brand is non existence as I have stuck with them for years but got no benefits for doing so.
2 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon,
Thank you for your review. We appreciate your comments regarding our delivery and stock. We will review your feedback.
Kind Regards,
Casey
RS UK & Ireland
Order was faulty
Order was delivered, quick and on time but when i went to site was faulty when called up technical said would get call back never did called up next day to find out they sent a replacement with out letting me know. Then get final waring letters days later about not sending faulty part back
25 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Andrew,
We appreciate you bringing this to our attention. We are sorry to hear about the issues you experienced with the faulty part and the lack of communication regarding the replacement and return. Thanks for your feedback.
Kind Regards,
Casey
RS UK & Ireland
Nearly always have what I require in…
Nearly always have what I require in stock.
30 March 2026
Unprompted review
Very impressed
The web site was easy to navigate. Soon found what I was looking for, and at a great price. Delivery was amazingly swift. Very impressed.
13 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon,
Thank you for bringing this to our attention. If you wish to contact me so I can look into this, you can do so by emailing me on CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
RS UK & Ireland
Delivery time was poor
Delivery time was poor. The parts I ordered at the same time with a 3 day potential delay from Digikey came from the USA in the same time. This was for a critical project so won't be using RS again when time constrained.
27 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon John,
We appreciate you taking the time to share your experience. We're sorry to hear that the delivery time did not meet your expectations, especially given the project's urgency.
Kind Regards,
Casey
RS UK & Ireland
RS. 👍
RS, for when you absolutely need your parts the next day. Sometimes it's just worth paying more.
27 March 2026
Unprompted review
Get on the RS website and treat yourself!
I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was a straightforward process to order it.I am very happy to keep it,and would order again from RS,no doubt!
18 March 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Rob,
We're happy to hear that ordering the BT Converse 2100 was straightforward and that our webchat staff were helpful. We appreciate your feedback regarding the Master Socket issue and are glad it's resolved. Thank you for your positive comments; we appreciate your order.
Kind Regards,
Casey
RS UK & Ireland
Efficient
Easy to order, always well packaged delivered when RS say it will be,
27 March 2026
Unprompted review
In general good experience with RS.
In general good experience with RS.
Unable to track order due to unable to add sold to number. Looks like it wants a number but only my name in the sold to section on order.
Still missing the water fire extinguishers
1 April 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Stevan,
We appreciate your feedback and are sorry you had trouble tracking your order. I have had a look into the missing fire extinguishers and can see that the water ones are on back order with an expected date of the 17/04.
I do apologise for the inconvenience. Thanks for bringing this to our attention.
Kind Regards,
Casey
RS UK & Ireland
RS usually has what I am looking for…
RS usually has what I am looking for and can deliver it quickly!
26 March 2026
Unprompted review
I found the correct item.
I live on the IOM getting parts can be a problem, I found the correct item, placed order and 2 days later the lifting table was back in service. when I have ordered from others in the past I'd still be waiting. Down time minimal it just does not get any better.
16 March 2026
Unprompted review
Huge product range
RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy.
I've dropped a star as the stock levels and lead times have become more of an issue. We considered the higher prices at RS to be a premium to pay for having stock available for next day delivery, but with the lead times, they have lost that edge.
26 March 2026
Unprompted review
Excellent tech support
Excellent tech support with replacement for obsolete component. Very quick delivery.
13 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.