Toonzshop UK Reviews 5,847

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique designs and high quality of the products, often highlighting the comfortable materials and excellent craftsmanship. Many consumers appreciate the fast and reliable delivery service, noting that items often arrive sooner than expected. The ordering process is generally smooth, with many finding the sizing guides accurate and customer service helpful in answering questions. However, some customers have expressed dissatisfaction with specific product issues, such as certain materials pilling after a few wears or discrepancies between the product image and the actual item's color or fit. A few people also reported issues with order delivery, including not receiving their items or experiencing significant delays, particularly with international shipping. There were also isolated instances of receiving items in poor condition, such as a sweater with a stain or being heavily wrinkled.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the unique styles,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of the fabric and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Clients share positive opinions on order. Many customers express extreme happiness with their orders,... See more

Service

People report positive experiences with service. Customers frequently praise the fast and good service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more

Rated 5 out of 5 stars

First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more


Company details

  1. #74 of 257 best companies in Ladies' clothes shop
  2. #110 of 285 best companies in Fashion accessories shop
  3. #87 of 242 best companies in Men's clothes shop

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 4 out of 5 stars

Love the pieces!

Love the pieces! They are so comfortable! They are getting knits etc easily and the infinity pieces are difficult to hang up/store
I love especially the GadoGado clothes 💜

14 April 2026
Rated 4 out of 5 stars

Interesting clothes

A helpful company and good quality clothes.

10 April 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello!
Thank you for this pre-review :) I'm sorry to hear the return form hasn't been working for you :(
I can see that you've already been in touch with our team last week, and that Océane received your latest message over the weekend. We don't operate on Saturdays and Sundays, which is why you haven't heard back just yet, but please know you haven't been forgotten at all!
Your return label is on its way to you today - you should receive it very shortly ;)
Thank you so much for your patience!
Have a nice day,
Constance.

P.S. I think I may know why the return portal wasn't recognising you :D It looks like the email address mentioned in your review is not the one linked to your customer account. You could try again using the address starting with "dr"? That should do the trick!

Rated 5 out of 5 stars

Good experience!

Quick delivery for being from another country, nice products for what I payed. Good experience.

9 April 2026
Rated 5 out of 5 stars

I loved it

I loved it! Quick shipping and ecological packaging. The clothing has absolutely great quality, will definitely buy again. Highly recommend 🖤

30 March 2026
Rated 1 out of 5 stars

Still waiting for my items

Still waiting for my items. Almost 2 months. Noone answering my e-mails. Noone contactacted me. They have only sent me a link where I can track my package that I already had and I can see that is still in France. Noone cares. It is really rude and unprofessional

16 February 2026
Toonzshop UK logo

Reply from Toonzshop UK

[[ EDIT: our customer service team tried to reach out via email and is still waiting for your reply; could you check your spam folder? I have a feeling you'll find an email from Delphine in there 🙏 ]]
Hello,
Thank you forthe review. I'm truly sorry to hear about your experience :( I completely understand your frustration.
Your message was not left unanswered, I can see that our team actually replied within 15 minutes of receiving your email on March 23rd, to let you know that an international investigation had been opened with the carrier to locate your package. It's possible that our response ended up in your spam folder, could you take a quick look there? It may still be waiting for you.
In any case, I don't want this to drag on any longer. I'm personally leaving a note for Delphine to reach out to you directly on Monday as a priorit, with a concrete solution.
Thank you for your patience, and I'm sorry again for the worry this has caused :(
Have a nice day,
Constance.

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