The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
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Review summary
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Reviews shaping this summary
I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more
First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
Company details
- #74 of 257 best companies in Ladies' clothes shop
- #110 of 285 best companies in Fashion accessories shop
- #87 of 242 best companies in Men's clothes shop
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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Comfy and so stylish!
I love everything I have ever got from Toonzshop! They always are so soft and comfortable, and they are also so unique and stylish!
27 April 2026
Incredibly fast delivery
Incredibly fast delivery to New Zealand, arrived within one week of my partner’s birthday. Fantastic service!
24 April 2026
Love the styles and quality
Love the styles and quality. Good customer service as well. Can't wait to buy more!
14 April 2026
The dress and the skirt were exactly…
The dress and the skirt were exactly like I imagined. The colors are perfect and the material is soft and stretchy.
16 April 2026
I will always be a very happy customer
I will always be a very happy customer. I love the fit, the quality, the fairness, the price!
8 April 2026
Love the pieces!
Love the pieces! They are so comfortable! They are getting knits etc easily and the infinity pieces are difficult to hang up/store
I love especially the GadoGado clothes 💜
14 April 2026
Will buy again!
It was exactly as advertised and shipped fairly quickly! Not to mention the quality was fantastic!
7 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Toonzshop UK
Hello!
Thank you for this pre-review :) I'm sorry to hear the return form hasn't been working for you :(
I can see that you've already been in touch with our team last week, and that Océane received your latest message over the weekend. We don't operate on Saturdays and Sundays, which is why you haven't heard back just yet, but please know you haven't been forgotten at all!
Your return label is on its way to you today - you should receive it very shortly ;)
Thank you so much for your patience!
Have a nice day,
Constance.
P.S. I think I may know why the return portal wasn't recognising you :D It looks like the email address mentioned in your review is not the one linked to your customer account. You could try again using the address starting with "dr"? That should do the trick!
Good experience!
Quick delivery for being from another country, nice products for what I payed. Good experience.
9 April 2026
I love the clothes
I love the clothes, colours, quality and how it really feels like a present to oneself
8 April 2026
Great products & simple to navigate…
Great products & simple to navigate website.
Super fast delivery too!
7 April 2026
I loved it
I loved it! Quick shipping and ecological packaging. The clothing has absolutely great quality, will definitely buy again. Highly recommend 🖤
30 March 2026
Fair trade, eco and great quality
Absolutely love the fair trade eco collection and the tops with extra long sleeves. Great quality and service.
3 April 2026
Still waiting for my items
Still waiting for my items. Almost 2 months. Noone answering my e-mails. Noone contactacted me. They have only sent me a link where I can track my package that I already had and I can see that is still in France. Noone cares. It is really rude and unprofessional
16 February 2026
Reply from Toonzshop UK
[[ EDIT: our customer service team tried to reach out via email and is still waiting for your reply; could you check your spam folder? I have a feeling you'll find an email from Delphine in there 🙏 ]]
Hello,
Thank you forthe review. I'm truly sorry to hear about your experience :( I completely understand your frustration.
Your message was not left unanswered, I can see that our team actually replied within 15 minutes of receiving your email on March 23rd, to let you know that an international investigation had been opened with the carrier to locate your package. It's possible that our response ended up in your spam folder, could you take a quick look there? It may still be waiting for you.
In any case, I don't want this to drag on any longer. I'm personally leaving a note for Delphine to reach out to you directly on Monday as a priorit, with a concrete solution.
Thank you for your patience, and I'm sorry again for the worry this has caused :(
Have a nice day,
Constance.
Punctual
Punctual, and everything exactly as ordered.
I know, from previous orders, that the products tend to last
24 March 2026
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