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Toonzshop UK Reviews 5,847

•
TrustScore 4.5 out of 5

4.7

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Looking at 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique designs and high quality of the products, often highlighting the comfortable materials and excellent craftsmanship. Many consumers appreciate the fast and reliable delivery service, noting that items often arrive sooner than expected. The ordering process is generally smooth, with many finding the sizing guides accurate and customer service helpful in answering questions. However, some customers have expressed dissatisfaction with specific product issues, such as certain materials pilling after a few wears or discrepancies between the product image and the actual item's color or fit. A few people also reported issues with order delivery, including not receiving their items or experiencing significant delays, particularly with international shipping. There were also isolated instances of receiving items in poor condition, such as a sweater with a stain or being heavily wrinkled.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the unique styles,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of the fabric and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Clients share positive opinions on order. Many customers express extreme happiness with their orders,... See more

Service

People report positive experiences with service. Customers frequently praise the fast and good service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more

Rated 5 out of 5 stars

First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more

Company details

  1. #74 of 257 best companies in Ladies' clothes shop
  2. #110 of 285 best companies in Fashion accessories shop
  3. #87 of 242 best companies in Men's clothes shop

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 5 out of 5 stars

Absolutely worth it

Postage to Australia was actually really reasonably priced and very quick! The dress arrived beautifully packaged and was extremely comfy and warm. Their garments are everything you hope they will be and more. I took a chance because I'd never heard of this shop before and I'm very glad I did! 10/10 I've already shopped there again :)

6 March 2026
Rated 3 out of 5 stars

Maxi cardigan with "Boho" crochet detail, Beige size according to the chart fits…

The size according to the chart fits quite well, but the color of the clothing was a big disappointment, it was much darker and a different shade. It did not match the photos from Toonzshop. The packaging was really ugly. The delivery speed and shipping were fine.

26 February 2026
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Reply from Toonzshop UK

Hello there,
Thank you for taking the time to share your feedback. I’m really sorry to hear that the colour of the item was a disappointment for you.
If the shade you received feels significantly different from what you saw on the website, I’d kindly invite you to contact our customer service team as soon as possible at commandes@toonzshop.com, ideally with a photo that reflects the colour as accurately as possible. This will allow us to look into it with you, correct the situation if needed, and also double-check our stock to make sure everything is as it should be.
Regarding the packaging, I’m quite surprised to read this as our preparation team usually takes great care to fold the garments properly and package them neatly before shipping. However, since our parcels travel from France to your place in the Czech Republic, we unfortunately don’t have control over how they are handled during transport. I completely understand that receiving a damaged parcel can be disappointing. Our kraft paper packaging is designed to withstand quite a lot of adventures on the way… but sadly it isn’t invincible!
Thank you again for your feedback, and please reach out to our team so we can assist you properly.
Have a nice day,
Constance.

Rated 3 out of 5 stars

Fantastic quality but poor customer…

Fantastic quality but poor customer service. Tried to contact them several times via email to return an item, wrong size, no answer AT ALL. Rien, Null, Niente. It is a shame as the clothes are great but if you have an issue and try to contact them forget it!

20 February 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello there :)
Thank you so much for sharing your review here. I’m truly sorry about this situation :(
I’ve double-checked our inbox and can’t find any message linked to either your email address or your order number. This makes me wonder how you tried to contact us. I’m guessing you may have replied to one of our automated emails? Those are sent from a no-reply address, so unfortunately we’re unable to receive responses to them.
You can send a new email to commandes@toonzshop.com or call us directly on +33 5 49 43 61 32.
In the meantime, I’ll forward your review to Delphine from our customer service team. She will get in touch with you directly to resolve the situation as quickly as possible. If you don’t see her message in your inbox, please do check your spam folder.
Once again, I sincerely apologise for the inconvenience caused. Please rest assured that we will do everything we can to put this right.
Have a nice day,
Constance.

Rated 5 out of 5 stars

I dont usually write reviews because…

I dont usually write reviews because more often than not things aren't even worth a review, not in this case. I love the items I purchased- they fit well, the fabrics feel great, colours are beautiful and the designs are awesome! All round good experience. I'll definitely be back ✌️

19 February 2026
Rated 4 out of 5 stars

Alternate Chic with Quick Int’l Shipping!

The cool styles and relatively quick shipping from Europe to the US were excellent! My only complaint is that 2 of the 3 items I purchased ran a bit small. These didn’t have warnings about that at the time (that they run small), but they may now. The shirt that fit correctly is one of my new favorites! I absolutely recommend Toonzshop, just keep an eye on the sizing and warnings they share about it.

5 January 2026

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