Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more
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Company details
- Electronics store
- also in
- Game Shop
Written by the company
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
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Replied to 84% of negative reviews
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They were the best value I could find…
They were the best value I could find for the handheld I wanted by £15-20 or so, when I changed my mind later they were fast in cancelling my order for me. I'm expecting my refund to clear this week.
I will update if there's trouble in this regard (though I doubt there will be)
Above & Beyond
The customer service team have been responsive and extremely helpful resolving an issue I have had with a controller.
They have gone above & beyond expectations to ensure I was happy.
Amazing customer service
First time ordering from WhatGeek, experience was great and they went above and beyond in sorting out a post sales enquiry for me. Highly recommended!
Excellent customer service
Excellent customer service and ready to assist. Also fast service from ordering product and shipped from China.
I love WhatGeek
I love WhatGeek, I’ve made a few purchases from them now and i’ve never had an issue. Amazing prices, amazing products, amazing website, simple.
Great customer support swiftly replacing a Gamesir controller that I ordered that went faulty after a few weeks of use.
Do not be sceptical about this site it’s honestly brilliant. Order with confidence.
Customer service was bang on
Customer service was bang on, thank you Susan for your support, time and consideration.
Great experience
Fast response, great service. They quickly adress the problem and start looking for a solution.
Customer service was great
Customer service was great, faulty device replaced
Whatgeek
The product I purchased was discounted but they have offered a full refund that has yet to be fulfilled, but I think it will soon.
I can’t track my package anymore?
I can’t track my package anymore after it was handed off to a local carrier. Is it still going to arrive? It’s taking longer than it should for regular mail to make it the distance that it needs to travel.

Reply from WhatGeek
Great retro console and fast delivery
I bought my first retro console ANBERNIC RG556 and was very surprised by a fast delivery and then by a very solid console capable to handle games up to PS2. Also, the screen is amazing and big enough and overall very comfortable to handle for long play session. I highly recommend it.
Good Customer Support
It was a good experience with customer support and my issue I was very pleased on how quickly they responded
Good customer service
It was a very good experience because I got helped with all my questions and my problem was resolved very quickly.
Epic keyboard, came pretty quick
Managed to snag the keyboard at mega reduced which was an absolute steal. Package arrived after around 8 days, which although I didn't realise it was shipping all the way from China was still pretty quick. Loved tracking the little parcel with wings across China and then in the UK. Got plenty of updates on where my keyboard was at in the shipping process, and it arrived perfectly. It works great and the colours match my Deadpool themed gaming setup. Overall a great experience :]
Anbernic RG34XX SP
I recently bought my 4th handheld from UKWhatgeek. I was happy as usual with the service. I got updated via email and customer services when my order was shipped. I ordered an Anbernic RG34XX SP and it arrived within a week, once dispatched. I am very pleased with it and would recommend this company to anyone looking for retro hand held devices.
Faulty item, free replacement
As others have said, the items come from China. Delivery took around a fortnight which was acceptable. I received my console in pristine condition - but noticed that the left and right directions on the D-pad didn't work properly (have to press really hard to get them to respond). Spoke with customer service who attempted trouble shooting but the problem remained. They have arranged for a replacement to be sent out free of charge.
Delivery faster than expected
Delivery faster than expected. Item arrived in perfect condition. Price was excellent. Delivery tracking was very good, and the website itself is easy to navigate. I would buy from them again.
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