WhatGeek Reviews 

201
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for being exceptionally quick to respond, very polite, and extremely helpful whenever unexpected product or delivery issues arise. Many people frequently mention receiving their online orders promptly, enjoying competitively priced items, and finding the overall shopping and delivery service smooth and satisfying. However, some customers also noted experiencing unusually long shipping times, unclear delivery details on the website, or items occasionally arriving with manufacturing defects. A few other people also felt that return processes were complicated, costly, and that after-sales communication could be quite poor or unhelpful.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the great prices, fast shipping,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising lightning quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting quick response times and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement. Some... See more

Service

Customers expressed great satisfaction regarding the service, highlighting responsive support teams and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more

Rated 4 out of 5 stars

The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time... See more

Rated 4 out of 5 stars

Unfortunately, there is a huge stock problem. It would be great if the company could improve on this issue. Apart from that, my message was misunderstood many times, but thankfully, they finally helpe... See more

Rated 4 out of 5 stars

I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars,... See more


Company details

  1. Electronics store
  2. also in
  3. Game Shop

Written by the company

WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!


Contact info

4.1

Great

TrustScore 4 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(201)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were the best value I could find…

They were the best value I could find for the handheld I wanted by £15-20 or so, when I changed my mind later they were fast in cancelling my order for me. I'm expecting my refund to clear this week.

I will update if there's trouble in this regard (though I doubt there will be)

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Above & Beyond

The customer service team have been responsive and extremely helpful resolving an issue I have had with a controller.
They have gone above & beyond expectations to ensure I was happy.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

First time ordering from WhatGeek, experience was great and they went above and beyond in sorting out a post sales enquiry for me. Highly recommended!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I love WhatGeek

I love WhatGeek, I’ve made a few purchases from them now and i’ve never had an issue. Amazing prices, amazing products, amazing website, simple.

Great customer support swiftly replacing a Gamesir controller that I ordered that went faulty after a few weeks of use.

Do not be sceptical about this site it’s honestly brilliant. Order with confidence.

23 June 2025
Unprompted review
Rated 3 out of 5 stars

Whatgeek

The product I purchased was discounted but they have offered a full refund that has yet to be fulfilled, but I think it will soon.

11 June 2025
Unprompted review
Rated 2 out of 5 stars

I can’t track my package anymore?

I can’t track my package anymore after it was handed off to a local carrier. Is it still going to arrive? It’s taking longer than it should for regular mail to make it the distance that it needs to travel.

14 June 2025
Unprompted review
WhatGeek logo

Reply from WhatGeek

Dear Customer:

Thank you for your feedback.

What is your order number?

If you have any questions, please feel free to contact us at support@whatgeek.com.

Have a great day!

Sincerely,
WhatGeek Service Team

Rated 5 out of 5 stars

Great retro console and fast delivery

I bought my first retro console ANBERNIC RG556 and was very surprised by a fast delivery and then by a very solid console capable to handle games up to PS2. Also, the screen is amazing and big enough and overall very comfortable to handle for long play session. I highly recommend it.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Epic keyboard, came pretty quick

Managed to snag the keyboard at mega reduced which was an absolute steal. Package arrived after around 8 days, which although I didn't realise it was shipping all the way from China was still pretty quick. Loved tracking the little parcel with wings across China and then in the UK. Got plenty of updates on where my keyboard was at in the shipping process, and it arrived perfectly. It works great and the colours match my Deadpool themed gaming setup. Overall a great experience :]

3 May 2025
Rated 5 out of 5 stars

Anbernic RG34XX SP

I recently bought my 4th handheld from UKWhatgeek. I was happy as usual with the service. I got updated via email and customer services when my order was shipped. I ordered an Anbernic RG34XX SP and it arrived within a week, once dispatched. I am very pleased with it and would recommend this company to anyone looking for retro hand held devices.

3 June 2025
Unprompted review
Rated 4 out of 5 stars

Faulty item, free replacement

As others have said, the items come from China. Delivery took around a fortnight which was acceptable. I received my console in pristine condition - but noticed that the left and right directions on the D-pad didn't work properly (have to press really hard to get them to respond). Spoke with customer service who attempted trouble shooting but the problem remained. They have arranged for a replacement to be sent out free of charge.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Delivery faster than expected

Delivery faster than expected. Item arrived in perfect condition. Price was excellent. Delivery tracking was very good, and the website itself is easy to navigate. I would buy from them again.

17 May 2025

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