WhatGeek Reviews 

201
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for being exceptionally quick to respond, very polite, and extremely helpful whenever unexpected product or delivery issues arise. Many people frequently mention receiving their online orders promptly, enjoying competitively priced items, and finding the overall shopping and delivery service smooth and satisfying. However, some customers also noted experiencing unusually long shipping times, unclear delivery details on the website, or items occasionally arriving with manufacturing defects. A few other people also felt that return processes were complicated, costly, and that after-sales communication could be quite poor or unhelpful.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the great prices, fast shipping,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising lightning quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting quick response times and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement. Some... See more

Service

Customers expressed great satisfaction regarding the service, highlighting responsive support teams and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more

Rated 4 out of 5 stars

The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time... See more

Rated 4 out of 5 stars

Unfortunately, there is a huge stock problem. It would be great if the company could improve on this issue. Apart from that, my message was misunderstood many times, but thankfully, they finally helpe... See more

Rated 4 out of 5 stars

I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars,... See more


Company details

  1. Electronics store
  2. also in
  3. Game Shop

Written by the company

WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!


Contact info

4.1

Great

TrustScore 4 out of 5

201 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(201)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

I had a slight issue with the item I received but whatgeek resolved it quickly/without any problems. Thanks!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Rg cubexx screen not working

Just received my RG CubeXX. Looks great. Shipping was fast. Customer service was great. Would recommend them to friends. Definitely will be doing business with them again!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with my rainy 75…

I had an issue with my rainy 75 keyboard where it would be quite expensive to fix - I contacted the team and they were always quick to respond and offered helpful tips to try to fix the issue. As the matter could not be fixed without expensive cost, they have offered me a replacement keyboard - excellent customer service

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Awesome company! Delivery didn’t take too long considering it was from across the world, I ordered a keyboard and it works perfectly, packaged beautifully too. Super happy, thank you!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible company and…

Absolutely incredible company and customer service. WhatGeek has a wide selection of products which is great, but what sets them apart is the service. I have had a problem with one of the products that I got for a birthday and after some likely troubleshooting, WhatGeek has offered to send a replacement free of charge with no return required. I will definitely shop here again!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Wanted a retro gaming handheld

Was looking for a joint anniversary present and treat from my wife and I wanted a handheld retro gaming console. Settled on the RG556 and I couldn't be happier. Plenty of tutorials online to help with any game glitches, especially with PS2 emulation. When I decide to upgrade, I'll be back!!

Plenty of choice, smooth experience for ordering, kept completely updated on shipping process too. Would definitely recommend to anyone looking for some tech!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

I am a repeat customer, but this was the first time I've needed to contact WhatGeek UK regarding a problem with my order. I'm happy to say that they solved my problem and are sending out a replacement unit in place of the original which had a faulty hinge. I'm very satisfied with the outcome and service.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Blatant scam

They sell products which are not in stock and then delay, delay, delay - avoid at all costs

1 July 2025
Unprompted review
WhatGeek logo

Reply from WhatGeek

Dear Customer,

We’re sorry for the frustration. Your refund has been arranged, but there’s a delay due to payment platform processing (not a refusal). It should reach you soon—we’re following up to speed it up.

Thanks for your patience.

WhatGeek Service Team

Rated 5 out of 5 stars

Always reliable

Of all the times I’ve ordered from Whatgeek, they’ve never let me down. Always quick processing and in my hands in just over a week (10days). Tracking was decent. Always well packaged and with a discount for the next order! Thanks guys!

2 July 2025
Unprompted review

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