Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time... See more
Unfortunately, there is a huge stock problem. It would be great if the company could improve on this issue. Apart from that, my message was misunderstood many times, but thankfully, they finally helpe... See more
I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars,... See more
Company details
- Electronics store
- also in
- Game Shop
Written by the company
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
Contact info
4.1
Great
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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I bought a keyboard from WhatGeek…
I bought a keyboard from WhatGeek because I liked how it looked and I liked the sound of the switches.
Upon ordering, dispatch was relatively fast. I got a tracking number which showed where my keyboard was with a map, which was really helpful. Upon entering the UK, the keyboard was delivered by Royal Mail (yay!). Delivery was within the advertised timeframe.
The keyboard was packaged super well and is exactly as advertised (and the switches are delicious). I would very happily purchase from WhatGeek again as a keyboard novice.
14 April 2025
Unprompted review
Never got item
Ordered a handheld, it never turned up. Contacted whatgeek, no reply, contacted their very weird delivery firm, no reply. Attempt a case dispute with PayPal that amazingly failed. So having to resort to chargeback. Zero communication throughout from whatgeek, don't ever buy
Edit (after whatgeek reply)
Still not heard anything after 20 hours. Not exactly the immediate response I was hoping for.
12 March 2025
Unprompted review
Reply from WhatGeek
Dear Customer,
Thanks for your review.
We are very sorry for your experience.
Your order and issue could have been handled better - we are working on this internally.
Please check your inbox and we will send you a direct message to resolve this issue immediately. Thank you for letting us know.
Sincerely,
WhatGeek Support Team
Whatgeek was great to work with
Whatgeek was great to work with. I asked for a change to my order and they were super accommodating. I'll definitely buy from them again.
17 April 2025
Unprompted review
Customer service? What's that?
Three stars because I got what I ordered. I want to give fewer, but in the end it was fine.
They really need to work on their communication. Their website tells you little to nothing about if your order is actually being fulfilled. Nor, do they answer your emails in any meaningfully useful timeframe. Important things when one is sent a tracking number that doesn't work.
Their official Discord is full of people wondering if they are going to get their order/if they can get a refund for non delivery, but no replies from Whatgeek, except for the occasional automated response when it feels like doing so. With nobody sending any useful answers, I even thought about reversing the charges. If it wasn't for a few people online saying that they did in fact eventually get the things the ordered, I would have.
In the end it was fine. And, the product is good. But I don't need that kind of stress in my life. Just send tracking numbers that work, and answer an email.
Oh... the best part. I got a reply to my original email today, 6 days after it had been delivered. It had a working tracking number and they let me know that it had been delivered.
16 April 2025
Unprompted review
Reply from WhatGeek
Dear Customer,
Thank you for your honest feedback.
We apologize for the communication delays and tracking issues you experienced - this is not in line with the service standards we strive to provide.
While we are glad that you finally received your order, we understand the frustration this may have caused.
Your experience helped us identify key deficiencies, and we are committed to doing better.
Sincerely,
WhatGeek Service Team
Never again
Never again. I placed my order with an old delivery address, which I asked the company to fix, a few minutes later. They said they would do so but lo and behold the item was send to the wrong address. They appear to ship from China. Finally after a month of frustration I was able to pick up the item. In the meantime I ordered the same item on Amazon and it arrived a day later.
13 April 2025
Unprompted review
Reply from WhatGeek
Hello,
Thanks for your valuable review.
We are deeply sorry for the wrong address and delayed delivery. We are improving our processes to avoid this happening again. Thank you for your patience and hope to provide you with better service next time.
Sincerely,
Whatgeek Service Team
Good service!
7 April 2025
Unprompted review
UkWhatgeek… The absolute worst! AVOID!
At the time of composing this review, the 1 star negative reviews are at 36% - That should tell you how this review is going to go.
I ordered a Ambernic Rg353ps from this company, and what a disaster it was.
They said it would ship between 5-15 working days. I eagerly awaited the passing of days, excited to get an update of its impending arrival… nothing!
I checked my order with their shipping, only to get the answer “Can’t Find Order”.
I sent an email by replying to the original order confirmation email… nothing, no reply.
I sent another email, this time to their customer support, now requesting a refund… nothing, no reply.
Then I tried the message box on their website, seems it’s an automated bot, even that ignored me… nothing, no reply.
I realised at this point, they had no intention of following through with the contract between us, and I wouldn’t get my handheld console anytime in my lifetime, so I decided to contact my credit card company. I tasked them with claiming back my money and they got onto that immediately (now that’s customer service). Surprisingly, a few hours later UkWhatgeek, send me an email, enquiring about my order, not offering me a refund themselves, but rather, and only now asking “have you received it”, “have you not received it”, or “have you cancelled it? (so much for tracking, they didn’t even know whether it had left or not!)
The email wasn’t even sent by a member of customer service support (apparently I didn’t even warrant that basic courtesy), instead it was sent by someone with the pseudonym “Sitejabber” on behalf of UkWhatgeek. I decided to take the UkWhatgeek course of action, so I ignored their email.
After another 3 weeks, I contacted my credit card company again, and they said they would refund the cost back to me (which was returned to me within 2 days). Once again my credit card company’s action triggered something, because low and behold, a few hours later UkWhatgeek send me an email (it seems my credit card company has more of an influence with them, than I do 🤔, strange that), an email quoting the incorrect order number, and for the generic attention of “Dear Customer”, spectacular service! 😂
I’d say their customer service is quite possibly, the most atrocious I’ve ever experienced, but that would mean I’d seen evidence of said service, of which, sadly, I have not.
It looks like this isn’t a UK company at all. My recommendation is stay clear, this is a terrible company with no real customer support, that will likely ignore you completely (unless you are a credit card company of course).
I look forward to the robotic apology that is usually posted under a negative review by UkWhatgeek, they’re always good for a laugh.
1 February 2025
Unprompted review
Reply from WhatGeek
Dear Customer,
Thank you for sharing your feedback, we deeply regret the frustration you experienced.
We take full responsibility for the miscommunication and delay in resolving your case, and we want to clarify what happened to prevent similar issues in the future.
1. Order Status and Cancellation Confusion
After your initial request to cancel your order, our team offered a discount as an alternative solution, hoping to satisfy you.
However, since we did not receive a response to your follow-up email, we wanted to offer you a better discount. This was an oversight on our part - we should have clearly confirmed the final decision with you.
However, since you did not respond, we requested the cancellation for you and the funds have been refunded to your account.
3. Refund Process
If you have already received a refund through your bank, please ignore any duplicate notifications in our system.
Sincerely,
WhatGeek Support Team
Quick and kind
Quick contact about an out of stock product and very kind when replacing my order
10 March 2025
Unprompted review
I happy with the service
I happy with the service. They have really helped in replacing R36 Max handheld console from 64 GB to 128 GB at not extra costs. Thank you😊
11 March 2025
Unprompted review
Faulty Keyboard…
I ordered a Keyboard from Whatgeek my initial experience with customer service was great item was delivered within a week on receiving my keyboard the battery has a default doesn't charge properly and only holds its charge for an hour or two, which is no use to me as I want to use the keyboard in Bluetooth mode all the time went back to customer services and explained the issue took ages for them to come back i asked for a full refund and they have come back with £10 refund and for me to keep this faulty Product totally unacceptable. I expect a full refund and for whatgeek to pay for the shipping to return the item as it is totally not my fault, really disappointed in the whole experience as I have read some reviews saying it is a quality company i look forward to your reply
7 March 2025
Unprompted review
Reply from WhatGeek
Dear Customer
Thank you for sharing your feedback. We apologize for the inconvenience caused by the keyboard failure and unsatisfactory solution.
We will immediately handle the after-sales solution.
Your experience did not meet our standards and we are resolving this issue internally to ensure better service in the future.
Thank you for your patience and we hope to regain your trust.
Sincerely,
WhatGeek Service Team
Great Customer Service :)
Bought a keyboard from them that unexpectedly stopped working and was able to get a replacement with minimal trouble.
24 February 2025
Unprompted review
Bought an item from here
Bought an item from here, and after 2 weeks I thought I'd check whether it had been dispatched.
They then sent an email saying the item as out of stock and discontinued. I'm sure had I not got in touch they would have kept my money and not sent anything.
This company is a scam, avoid at all costs
20 February 2025
Unprompted review
Reply from WhatGeek
Dear Customer:
First of all, thank you very much for taking the time to give us feedback on your shopping experience. We are deeply sorry for the inconvenience you encountered in purchasing Miyoo A30.
Your feedback is very important to us, and we have carefully recorded it and will take immediate measures to improve it.
Regarding the issues you mentioned:
Out of stock and discontinuation issues: We are very sorry that we failed to inform you of the out of stock and discontinuation of Miyoo A30 in a timely manner.
This is because our inventory management system failed to update in real time, resulting in our failure to discover the out of stock problem immediately after you placed an order.
We have thoroughly investigated this issue and are upgrading the system to ensure that customers can be notified more promptly in the future.
Refund processing: We understand your dissatisfaction with the delay in refund. We have arranged a full refund for you, which is expected to arrive within 1-3 working days. Please pay attention to your account information.
In order to make up for your inconvenience, we are willing to provide you with additional compensation, such as coupons or priority shipping services. Your satisfaction is our top priority, and we sincerely hope to have the opportunity to regain your trust.
If you have any further questions or suggestions, please feel free to contact us.
Thank you again for your feedback and have a nice day!
Best regards
WhatGeek Service Team.
Scam-Like Service
Absolutely awful experience with UK.Whatgeek. I ordered two keyboards, both of which were poorly made, one keyboard felt cheap and plasticky, and the RGB on the other died after just a week. To make things worse, delivery took 20 days, which is shocking for a company claiming to be UK-based. If I wanted to wait that long, I’d order from AliExpress and pay less!
When I tried to return the items, I was offered a pathetic £10 refund, or I had to pay for return shipping to China. Why am I returning to China if this is a UK company?
The customer service is slow and useless. The last time they responded, they said they would "come up with a solution in 48 hours" and then they ghosted me.
Save yourself the time, money, and frustration and buy from Amazon or literally anywhere else. This company is a joke. Avoid at all costs!
19 February 2025
Unprompted review
Reply from WhatGeek
Dear Customer:
Hello!
First of all, thank you very much for taking the time to give us feedback about your shopping experience. We sincerely apologize for the inconvenience you encountered during this purchase. Your feedback is very important to us, and we have carefully recorded it and will take immediate measures to improve it.
Regarding the issue you mentioned:
Product quality issue: We are very sorry that the keyboard did not meet your expectations. We have always been committed to providing high-quality products, but obviously we did not do so this time. We will immediately contact the supplier to thoroughly investigate the quality issues and strengthen quality control.
Logistics delay: We are deeply sorry for the long delivery time. Although we do have some inventory shipped from overseas, we will optimize the logistics process to ensure that future orders can be delivered faster.
After-sales service: We sincerely apologize for the unpleasant experience you encountered during the return and refund process. Your feedback made us realize that there are deficiencies in our customer service process, and we will retrain our team to ensure that we can provide more efficient and considerate services in the future.
To make up for your inconvenience, we are willing to provide you with a full refund and cover the return shipping costs. At the same time, if you are willing to give us another chance, we will also be happy to send you a brand new keyboard as compensation.
Your satisfaction is our top priority and we sincerely hope to have the opportunity to regain your trust. If you have any further questions or suggestions, please feel free to contact us.
Thanks again for your feedback and wish you a happy life!
Sincerely
Whatgeek Customer Service Team
Misleading and slow
This website is misleading. Despite initial impressions, this is not a UK website, it is not UK stock, and they are not a UK company - something I found out all too late.
I ordered an item on 9th January 2025. I messaged them via their website's live chat at 10:19am on 14th January as I hadn't heard anything. They didn't reply until 07:59am the 15th, but I did get a dispatch notification email at 11:10am on the 14th. I have to wonder if my message prompted them to act.
The tracking info made my heart sink though, Yun Express, based in China, and not expected to arrive until 8th February, almost a month to the day from when I ordered. That was not what I expected and, had I known, I would have shopped elsewhere.
The website's address is uk.whatgeek.com, all prices are shown in £ GBP, and it says, "Free shipping in the UK only" on the product page. All of this would lead you to reasonably assume that this is a UK company with stock located in the UK, and I suspect they do that on purpose.
Now, there is one red flag. It says shipping takes 5 to 15 working days (at checkout only, by the way, you won't find that mentioned at all on the product page). Even this is misleading, as 15 working days from 9th January would be 30th January. My package is expected by 8th February, 21 working days after the order date.
Had I known the truth, I wouldn't have ordered from this company. I would have paid the extra £10 or so from other sellers who are actually in the UK, and I would have - and be enjoying - my device by now.
This experience so far has me wondering if I'll even receive what I ordered, let alone a working unit. I guess I'll find out next month. Right now, I fear I've potentially been scammed, and I'll receive a brick or something other than what I ordered given their conduct so far.
9 January 2025
Unprompted review
Reply from WhatGeek
Dear Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you have encountered with your recent order.
We understand how misleading it must have been to encounter a website that gives the impression of being a UK-based company with UK stock, only to find out later that this is not the case. We want to assure you that we do not intentionally mislead our customers, and we are taking your feedback seriously to improve our transparency and communication.
Regarding your order, we apologize for the delay in our response to your message via live chat and the delay in dispatch. We understand how important it is for customers to receive timely updates and responses, and we are working to improve our processes to ensure this does not happen again.
We also apologize for the delay in shipping and the unexpected use of Yun Express as the carrier. We understand how disappointing it must be to have to wait almost a month to receive your order, especially when you were expecting a shorter delivery time.
We want to assure you that we are a legitimate company and that your order is being processed and shipped as promised. We understand your concerns about receiving a working unit, and we want to assure you that we stand by the quality of our products. If you do receive a defective unit, we will work with you to resolve the issue to your satisfaction.
In light of your feedback, we are reviewing our website and communication practices to ensure that customers are fully informed about our shipping policies and the location of our stock. We want to provide a clear and transparent shopping experience for all of our customers.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to regain your trust and would welcome the opportunity to serve you better in the future.
Thank you for bringing this to our attention, and we wish you all the best.
Sincerely,
WhatGeekService Team
I have ordered twice and its great
I have ordered twice from uk.whatgeek and both times my items have arrived. Yes it does does take a little while to arrive in uk but you will see tracking all the way through. Customer service is great and have answered all my queries. Will be ordering again!
17 January 2025
Unprompted review
Wrong product - no refund/return
I really wish I had looked at the reviews before I ordered. I ordered a handheld console which said it came with a free case and screen protector. 2 weeks later it arrived and it was just the case and protector. I emailed to ask if the console was coming separately. They asked for pictures of the shipping label and contents. I sent them. Then they said as the shipping label is the correct weight I have what I ordered. I said responded saying that was incorrect. They told me it might have been stolen before it got to me so they'll refund me £10. I paid £80. This means they're charging me £70 for a case for a product I don't own. There was no tear on the packaging. Given my experience and the other reviews I'd recommend buying from elsewhere as this isn't an isolated problem.
16 January 2025
Unprompted review
Reply from WhatGeek
Hello,
Thank you for sharing your feedback with us and we sincerely apologize for the inconvenience and frustration you experienced.
We understand your disappointment that the handheld console you ordered did not arrive with your package and we apologize for any confusion or miscommunication that may have occurred during this process. We take customer satisfaction very seriously and strive to provide accurate and timely service to all our customers.
Regarding your concern about only receiving a case and screen protector, we apologize for any errors that may have occurred in fulfilling your order. We are investigating this matter to determine what the problem was and to prevent similar incidents in the future.
We also appreciate that you provided the requested information, including pictures of the shipping label and contents. However, we regret that our response may not have fully addressed your concerns or provided a satisfactory solution.
We understand that a refund of £10 is not enough to compensate for the inconvenience and disappointment you experienced, especially considering the high price of this item. We would like to offer you a full refund, including the cost of the case and screen protector, as a gesture of goodwill and to make up for any mistakes that may have been made.
In addition, we would like to reassure you that theft is not common in our shipping process and we take steps to ensure the security and integrity of all packages. However, we understand your concerns and are willing to work with you to resolve this issue to your satisfaction.
Sincerely,
WhatGeek Support Team
Do not order from UK Whatgeek! No reply to request for refund. Items are from China not UK!
I recently purchased a small game console for my son for Christmas (order WGUK_19310). I purchased it from this website, even though it was cheaper elsewhere, specifically because of its UK address and was shocked when I was notified the item was being shipped from China!
I have been trying to arrange a return and refund of the item and they have not replied to any of my emails. The return process is to send them an email within 30 days and they will provide a return authorisation number. I have sent various emails but they do not reply and so I am stuck as I do not have the authorisation number.
It feels like I have been scammed. I would advise anyone considering ordering from UK Whatgeek DO NOT DO IT! If you need to return the item they will ignore you.
I never write reviews, but I felt I had to warn others.
9 January 2025
Unprompted review
Reply from WhatGeek
Hello,
Thank you for taking the time to share your experience with us, even though it was not a positive one. We sincerely apologize for the inconvenience and frustration you experienced.
Regarding the shipping location, we understand your surprise and disappointment that the item was shipped from China, even though our address is in the UK. Unfortunately, there may have been a misunderstanding or mix-up in our fulfillment process. We are investigating this matter to prevent similar incidents in the future.
Regarding your return and refund request, we sincerely apologize that your email did not receive a response. We strive to provide timely and helpful customer service, but we clearly fell short on this occasion. Please know that we take your feedback very seriously and are working hard to improve our communication and response times.
To resolve your issue, we would like to invite you to contact us directly through our customer service phone number or live chat function, which can be found on our website. We will do our best to expedite your return and refund process and provide you with the necessary return authorization number.
Again, we apologize for any inconvenience and frustration you have experienced and thank you for your patience and understanding while we work to resolve this matter. We value your feedback and will use it to improve our service and ensure a better experience for our customers in the future.
Thank you for warning others, and we hope to have the opportunity to make up for your mistake with better service in the future.
Sincerely,
WhatGeek Service Team
Dodgy do your research
Paid for priority processing after a few days noticed it was still being prepared. So I emailed to check and the agent says that my order has gone to normal processing now. I should of read the reveiws and researched this site before ordering. A mistake I will not make again. They confuse you by putting UK in the URL when in actual fact it's shipping from China. Let's face it if we see UK you would assume it's being shipped from inside the UK. I've asked for a refund and if I don't get confirmation I'm putting it down as fraud. its free to be transparent with customers who come across your site. £120 is alot of money to be waiting thing long for what maybe a faulty product or a wrong product. I will make it my mission to take you down as a company if I don't either get my item or refund in due time I hate my time being wasted.
11 December 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
First of all, we would like to express our deepest apologies for the unpleasant experience you had when purchasing from us.
We understand that when you choose the priority service and expect to receive the goods quickly, you encounter delays and confusion, which has caused you great inconvenience and disappointment.
Regarding the shipping location issue you mentioned, we understand that this has caused you confusion and dissatisfaction. We use "UK" in the website URL to facilitate identification and access for British customers, but in fact our products are shipped from China.
We admit that we have not been transparent and clear enough on this point, which has caused you misunderstanding and confusion. We will make improvements and mark the shipping location more clearly on the website to avoid similar situations from happening again.
Regarding your request for a refund, we take it very seriously and are processing it as soon as possible.
Finally, we apologize again for your shopping experience and thank you for taking the time to report the problem to us. We value your opinions and feedback very much and will work hard to improve our services and processes to better meet the needs of customers.
Sincerely,
Best regards!
WhatGeek Service Team.
Customer Support
Had some initial issues with getting the wrong product but the customer service team did eventually go out of their way to take care of it!
2 December 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
First of all, we are deeply sorry that your shopping experience in our store did not meet your expectations. We understand that you were expecting to receive the product you wanted, but encountered the situation of wrong products and improper handling by customer service, which caused you great inconvenience and dissatisfaction.
Regarding the issue you mentioned that we asked us to leave a five-star review before shipping, we are deeply sorry. We admit that such a request is inappropriate and violates our respect for customers' true feedback. We sincerely apologize for this and promise to correct this behavior immediately to ensure that similar situations do not occur in the future.
Regarding the issue of you receiving the wrong product, we are deeply sorry for this. We understand that you are expected to receive a specific product, but received the wrong product, which caused you great disappointment and distress. We express our sincerest apologies and admit that this was a mistake in our shipping process.
Regarding your communication problems with customer service Susan, we are deeply sorry. We understand that when you tried to provide supporting documents to confirm that you received the wrong product, you encountered a situation where customer service failed to handle it in a timely manner, which caused you additional distress and dissatisfaction. We express our sincerest apologies and acknowledge that this is a shortcoming in our customer service process.
Regarding Susan's failure to handle your issue in a timely manner, we are conducting an internal investigation to understand the specific reasons. We promise to resolve this issue as soon as possible and ensure that the customer service team can handle customer questions and feedback more efficiently and professionally in the future.
In order to resolve your issue as soon as possible, we will immediately reschedule the shipment of the correct product and attach a small gift to express our apology. At the same time, we will also process a refund or exchange for you to reduce your financial burden.
Finally, we apologize again for your shopping experience and thank you for taking the time to give us feedback. We value your opinions and feedback and will work hard to improve our services and processes to better meet the needs of customers.
If you still have any questions or need further help, please feel free to contact us. We will serve you wholeheartedly and work hard to solve your problem.
Sincerely,
WhatGeek Service Team.
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