Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more
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Company details
- Electronics store
- also in
- Game Shop
Written by the company
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
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Faulty item received, waiting on replacement
Item received was faulty, working with Customer Service to get a replacement. Hopefully will be resolved soon.
Good prices but long waiting times.
First of all their prices are good and they offer a nice wide selection of keyboards and other keyboard and computer adjacent things.
I ordered a macropad, and it works great is clearly of a good quality. Be warned though that they ship from China, so it will take time for your order to arrive. Mine took around a month to arrive.
The only issue I had was the time it took to ship my order, their in formation page said a time frame but it took longer than that, so be warned about that, I contacted them about that and they replied very promptly, but just better communication would have been enough, if it's going to take longer to ship an order just let me know.
Ordered the new Anbernic Rg40xx v…
Ordered the new Anbernic Rg40xx v handheld. Arrived within the 5-15 day delivery time in excellent working condition and with good tracking updates.

Reply from WhatGeek
The first unit that arrived was faulty
The first unit that arrived was faulty. But after a couple of emails and only a days wait the company shipped out a replacement. Very helpful staff and quick efficient service when dealing with any issues. Would definitely use WhatGeek again.
Ajazz wireless keyboard
Bought an Ajazz wireless keyboard, item is great, absolutely no issues with it.
Very quick dispatch, and quick responses to communication.
Only point to note is that the item was shipped from overseas, when I presumed the company/stock was UK based. However, shipping was included in the listed price, and I was not charged further taxes, so overall a positive experience.
Customer service was quick to respond…
Customer service was quick to respond and helpful
Easy to deal with and helped me out…
Easy to deal with and helped me out when I had an issue with a delivery.
Faulty retroid pocket 4 pro off this company.
I bought a retroid pocket 4 pro off this site and the screen stopped working within 2 weeks, emailed and messaged them explaining the problem but they refused to listen to my complaints and asked me to sign up to another site to send them video evidence. Sent them a video clearly showing the screen not working and they refused to answer after that and wont help me at all. Checking the reviews on this chinese company they clearly show that their goods are sub standard and have hundreds of compaints. Im now out of pocket to the sum of £220. Do not buy from this company.

Reply from WhatGeek
Excellent customer service and overall experience
My order was well packaged and arrived quickly, as it usually does from these guys. They even included some extras I wasn't expecting! (Cases for the Anbernic handhelds I ordered)
I had an issue with one of the devices due to a manufacturer defect, and within hours a replacement had been organised and was on its way, better customer service than most other online retailers. I'm a repeat customer and will certainly continue to be.
Sent replacement right away!
Customer service has been so helpful! I received my keyboard and keypad/ calculator (which are gorgeous btw). The keyboard was missing a shift key. They are sending me a whole new keyboard because of it. Super helpful and grateful for them.
Great service
I ordered an Anbernic RG40XXV handheld which arrived quite quickly, however unfortunately the device was faulty. Thankfully WhatGeek were quick to resolve this, their customer service were very apologetic and arranged to send me out a replacement immediately at no expense to me.
Calculator
When I received my calculator, it did come broken but when emailing the company, they were super helpful, fast, and sent a new one for me! The product it self is so beautiful! Worth the wait :)
Such a good company to buy from
Such a good company to buy from , my device was giving issues and they are sending me a replacement free of charge and didn't even ask for the old one back, completely satisfied and happy with the service, quick responses and kind customer service
Definitely recommended
I enjoyed the mouse I ordered and i got…
I enjoyed the mouse I ordered and i got it for a competitive price
I got the Alice66 in fantasy and it’s…
I got the Alice66 in fantasy and it’s so cute!! Set up was not bad, I’m glad there’s some linked videos on the product page. I have carpels tunnel issues and I hope this helps with my wrist pain! Excited for something ergonomic and cute!!
Good store with nice prices
Good store with nice prices. Although there were problems with the product, the support helped to solve it
Placed an order and attempted to…
Placed an order and attempted to cancel, got no response and order has been marked as shipped.
They hide that they aren't a UK company despite advertising as one, so there is the possibility of duty and tax.
This is the reason I wanted cancellation but have been ignored.
Reading about not being able to return items without sending back to china is worrying, will be doing a PayPal claim.

Reply from WhatGeek
Horrific
I bought a device from them and it arrived with oxidation under the shoulder buttons and in the ear phone jack. When i complained, i was ignored. I provided photo proof and a review on the device section, only to find it deleted and my account no longer accessible.
Terrifying customer service and horrific quality control. I wouldn't ask my worst enemy to buy from here.
I instead recommend "Litnxt" and "Droix".

Reply from WhatGeek
Not a UK company!
First of all, this is a Chinese company. Everything is sent from China. They are unresponsive to emails. If you'll have an issue and need a return/refund, raise a PayPal dispute because they will do everything not to have a return. Horrible customer service. Simply stay away.

Reply from WhatGeek
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