WhatGeek Reviews 

201
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers had a great experience with this company. Customers consistently praise the support team for being exceptionally quick to respond, very polite, and extremely helpful whenever unexpected product or delivery issues arise. Many people frequently mention receiving their online orders promptly, enjoying competitively priced items, and finding the overall shopping and delivery service smooth and satisfying. However, some customers also noted experiencing unusually long shipping times, unclear delivery details on the website, or items occasionally arriving with manufacturing defects. A few other people also felt that return processes were complicated, costly, and that after-sales communication could be quite poor or unhelpful.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the great prices, fast shipping,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising lightning quick... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting quick response times and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting high disagreement. Some... See more

Service

Customers expressed great satisfaction regarding the service, highlighting responsive support teams and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more

Rated 4 out of 5 stars

The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time... See more

Rated 4 out of 5 stars

Unfortunately, there is a huge stock problem. It would be great if the company could improve on this issue. Apart from that, my message was misunderstood many times, but thankfully, they finally helpe... See more

Rated 4 out of 5 stars

I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars,... See more


Company details

  1. Electronics store
  2. also in
  3. Game Shop

Written by the company

WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!


Contact info

4.1

Great

TrustScore 4 out of 5

201 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(201)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good prices but long waiting times.

First of all their prices are good and they offer a nice wide selection of keyboards and other keyboard and computer adjacent things.

I ordered a macropad, and it works great is clearly of a good quality. Be warned though that they ship from China, so it will take time for your order to arrive. Mine took around a month to arrive.

The only issue I had was the time it took to ship my order, their in formation page said a time frame but it took longer than that, so be warned about that, I contacted them about that and they replied very promptly, but just better communication would have been enough, if it's going to take longer to ship an order just let me know.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Ordered the new Anbernic Rg40xx v…

Ordered the new Anbernic Rg40xx v handheld. Arrived within the 5-15 day delivery time in excellent working condition and with good tracking updates.

31 October 2024
Unprompted review
WhatGeek logo

Reply from WhatGeek

Dear Customer,

Thank you very much for your favorable comments on our Anbernic RG40XX handheld game console!

We are very happy to know that your order arrived smoothly within the estimated delivery time of 5-15 days, and the device is in excellent condition and the logistics tracking information is updated very promptly.

Your satisfaction is our greatest motivation and honor. We have always been committed to providing high-quality products and excellent services, and your positive feedback is the best affirmation of our efforts.

If you have any questions or need further assistance during use, please feel free to contact our customer service team. We are very happy to support you and ensure that your gaming experience is always pleasant.

Thank you again for your trust and support, and look forward to continuing to provide you with more wonderful products and services in the future!

I wish you a happy game!

Sincerely,
Whatgeek Team

Rated 5 out of 5 stars

The first unit that arrived was faulty

The first unit that arrived was faulty. But after a couple of emails and only a days wait the company shipped out a replacement. Very helpful staff and quick efficient service when dealing with any issues. Would definitely use WhatGeek again.

18 October 2024
Unprompted review
Rated 4 out of 5 stars

Ajazz wireless keyboard

Bought an Ajazz wireless keyboard, item is great, absolutely no issues with it.

Very quick dispatch, and quick responses to communication.

Only point to note is that the item was shipped from overseas, when I presumed the company/stock was UK based. However, shipping was included in the listed price, and I was not charged further taxes, so overall a positive experience.

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Faulty retroid pocket 4 pro off this company.

I bought a retroid pocket 4 pro off this site and the screen stopped working within 2 weeks, emailed and messaged them explaining the problem but they refused to listen to my complaints and asked me to sign up to another site to send them video evidence. Sent them a video clearly showing the screen not working and they refused to answer after that and wont help me at all. Checking the reviews on this chinese company they clearly show that their goods are sub standard and have hundreds of compaints. Im now out of pocket to the sum of £220. Do not buy from this company.

20 August 2024
Unprompted review
WhatGeek logo

Reply from WhatGeek

Dear Customer,

I sincerely apologize for the inconvenience and frustration you experienced with your purchase of the Retroid Pocket 4 Pro.

We strive to provide quality products and excellent customer service, but it is clear that we fell short on this occasion.

Regarding your issue, I am deeply sorry that our initial response did not meet your expectations.

We should have handled your complaint more effectively and efficiently.

Could you provide us with your order number?

I assure you that we take all customer feedback seriously and are constantly working to improve our products and services. Your issue has been escalated to the appropriate team for review and corrective action.

Once again, I apologize for the inconvenience.
Have a great day!
Sincerely,
Whatgeek Service Team

Rated 5 out of 5 stars

Excellent customer service and overall experience

My order was well packaged and arrived quickly, as it usually does from these guys. They even included some extras I wasn't expecting! (Cases for the Anbernic handhelds I ordered)

I had an issue with one of the devices due to a manufacturer defect, and within hours a replacement had been organised and was on its way, better customer service than most other online retailers. I'm a repeat customer and will certainly continue to be.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Sent replacement right away!

Customer service has been so helpful! I received my keyboard and keypad/ calculator (which are gorgeous btw). The keyboard was missing a shift key. They are sending me a whole new keyboard because of it. Super helpful and grateful for them.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered an Anbernic RG40XXV handheld which arrived quite quickly, however unfortunately the device was faulty. Thankfully WhatGeek were quick to resolve this, their customer service were very apologetic and arranged to send me out a replacement immediately at no expense to me.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Calculator

When I received my calculator, it did come broken but when emailing the company, they were super helpful, fast, and sent a new one for me! The product it self is so beautiful! Worth the wait :)

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Such a good company to buy from

Such a good company to buy from , my device was giving issues and they are sending me a replacement free of charge and didn't even ask for the old one back, completely satisfied and happy with the service, quick responses and kind customer service
Definitely recommended

14 September 2024
Unprompted review
Rated 5 out of 5 stars

I got the Alice66 in fantasy and it’s…

I got the Alice66 in fantasy and it’s so cute!! Set up was not bad, I’m glad there’s some linked videos on the product page. I have carpels tunnel issues and I hope this helps with my wrist pain! Excited for something ergonomic and cute!!

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order and attempted to…

Placed an order and attempted to cancel, got no response and order has been marked as shipped.

They hide that they aren't a UK company despite advertising as one, so there is the possibility of duty and tax.

This is the reason I wanted cancellation but have been ignored.

Reading about not being able to return items without sending back to china is worrying, will be doing a PayPal claim.

23 August 2024
Unprompted review
WhatGeek logo

Reply from WhatGeek

Hello,
We are very sorry for the inconvenience and trouble caused to you.

We understand your urgent need to cancel the order and deeply regret the miscommunication.

Regarding the return policy, we are always committed to providing flexible and customer-friendly solutions. If the item has been shipped and you decide not to keep it, we are willing to assist in processing the return and explore the most convenient way to return it, including possible local return options.

Please contact us through our customer service channels, and we will handle this matter for you immediately and ensure that your rights are properly resolved.

Looking forward to communicating with you directly and finding a satisfactory solution together. At the same time, thank you for your feedback, which helps us continuously improve our service.

Sincerely,
Whatgeek Service Team

Rated 1 out of 5 stars

Horrific

I bought a device from them and it arrived with oxidation under the shoulder buttons and in the ear phone jack. When i complained, i was ignored. I provided photo proof and a review on the device section, only to find it deleted and my account no longer accessible.
Terrifying customer service and horrific quality control. I wouldn't ask my worst enemy to buy from here.
I instead recommend "Litnxt" and "Droix".

1 August 2024
Unprompted review
WhatGeek logo

Reply from WhatGeek

Hello,
Thank you for leaving us your feedback.
We are deeply sorry for your dissatisfaction with this shopping experience and sincerely apologize for the product quality issues you described and the negligence in the subsequent service.
Can you provide us with your logistics tracking number?
We attach great importance to every customer's feedback, especially complaints about product quality.
We have immediately reported this matter to our quality management department and will take strict measures to strengthen the inspection process before the product leaves the factory.
If you have any questions, please feel free to contact me.
Have a good day!
Sincerely,
Whatgeek Service Team

Rated 1 out of 5 stars

Not a UK company!

First of all, this is a Chinese company. Everything is sent from China. They are unresponsive to emails. If you'll have an issue and need a return/refund, raise a PayPal dispute because they will do everything not to have a return. Horrible customer service. Simply stay away.

15 July 2024
Unprompted review
WhatGeek logo

Reply from WhatGeek

Hello,
Thanks for leaving us feedback.
Can you provide us with your order number?
We have immediately conducted an internal review of this matter and found that it may be due to a system error or miscommunication.
If you have any questions, please feel free to contact me.
Have a great day!
Sincerely,
Whatgeek Support Team

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