UK Bathroom Store Reviews 

5,718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and the high quality of the products, often noting that items like toilet seats and taps are well-made and durable. People also appreciate the efficient ordering process and the prompt delivery service, with many items arriving quickly and securely packaged. The helpfulness of the staff and clear communication also stand out, especially when dealing with specific product needs or order updates. However, some customers also noted occasional issues with delivery, including delays and a lack of control over scheduling or notifications. A few other people also felt that the product received was not quite as expected, either due to incorrect dimensions, a different appearance, or arriving damaged.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality, competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders and the... See more

Quality

Customers express high satisfaction with the quality of products, often describing items as high-end, great,... See more

Price

Clients share positive opinions on price, with many reviewers finding the pricing competitive and sensible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Unfortunately one of the shower panels was slightly damaged, however the customer service was excellent. Aaron arranged prompt delivery of replacement and return of damaged panel. I also ordered the... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. #34 of 114 best companies in Bathroom Supply Shop
  2. #53 of 107 best companies in Bathroom Renovator
  3. #10 of 38 best companies in Radiator shop
  4. #6 of 16 best companies in Shower screen shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(5,718)

374 reviews in the last 12 months

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Rated 2 out of 5 stars

Wrong item delivered

I was dissatisfied overall because my delivery was taken to a store rather than given to my neighbour - as is set up in my profile. The store manager where I had to go to collect it said that high value items are not left with alternative contacts, they’re always taken to a store. That’s not what was advised on my account and if I had known that, I would have made different arrangements for delivery.
Furthermore, the wrong item was delivered so it’s taken me time and effort to contact the Bathroom Store and I now need to wait a week for a new item to be delivered. I have not yet been advised of the process to return the incorrect item. All of this has caused me considerable inconvenience and impacts my overall experience of dealing with the Bathroom Store.

10 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that your experience was less than perfect with us, I would certainly like the opportunity to put that right if I am able.

I have looked at this issue and can see the seat you had was sadly part of a batch that was somehow mis labelled at the factory and caused some mis picks in the warehouse, for this I am truly sorry.

The issue with DPD seems to be a different problem however. According to them you have a marker on your account to have any parcels that miss delivery to be sent to a local food and wine store. I believe if this it the case then all future missed delvieries will go to the same store. We can help change this for you however if you wish.

Please accept my sincere apologies however as I understand how frustrating these things can be. If we can help to put this right we certainly will try.

Rated 5 out of 5 stars

Great product choice, competitive pricing and exemplary customer service!

Came across UK Bathroom Store and whilst initially it was the great product choice and competitive prices that caught my attention I would have no hesitation in recommending them, and will definitely be a return customer at some point, based on my purchase experience and contact with the team!
Great customer service, responsive, knowledgable and prompt coupled with the product ranges and great value.
What more could you ask for!
Keep up the great work team!

12 February 2026
Unprompted review
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Highly recommended as a supplier

Gave the best prices against their available product ranges, together with a first class service.
Nothing was to much trouble the sales team were very knowledgeable and the admin department and after sales could not be faulted.

6 February 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 4 out of 5 stars

They were not able to supply the exact…

They were not able to supply the exact item but came up with a very suitable alternative so whilst I had to wait a while it was worth while. Very pleased with the service overall.

23 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

Full Marks !!!

Full Marks !! .. i had a problem with a damaged vanity unit , they immediately sorted out the replacement of the item.
Would have no hesitation in recommending this company.

22 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the kind words.

Rated 5 out of 5 stars

It was very straight forward

It was very straight forward. I needed a replacement toilet seat and bamboozled by the variety available. The process and information made purchase very easy.

30 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 4 out of 5 stars

AWAITING OUTCOME

Toilet seat arrived very promptly, well packed and in excellent condition. There is a problem in that the fittings were not included. The company responded promptly and is chasing this up. I await the outcome.

30 January 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

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