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UK Contract Flooring Reviews 

305
•
TrustScore 5 out of 5

4.9

Flooring Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery services, noting that orders arrive very quickly, securely packaged, and in pristine condition. People also highlight the outstanding product quality, describing the various flooring options as exceptionally sturdy, visually appealing, and very easy to cut to size. Consumers truly appreciate the helpful customer support team, professional assistance, and the great convenience of ordering useful samples before making a final purchase. However, some people noted minor courier and delivery inconveniences, including occasional lost parcels or heavy flooring rolls being left outside by delivery drivers.

What people talk about most

Product

Customers had positive experiences with product, consistently highlighting its excellent quality and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the products and... See more

Service

Reviewers mention positive feedback about service, highlighting top quality goods, brilliant delivery, and... See more

Order

Users describe positive interactions with order, noting that the correct items and quantities arrive as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After another supplier let us down at the eleventh hour - Dean helped us get the R12 rated flooring we needed, cut to size, for collection the next morning - enabling us to go ahead with the pop-up... See more

Rated 5 out of 5 stars

I was shocked to find not one supplier in the South could supply Flotex carpet. Having searched on line I found it with UK Contract flooring.co.uk. Within 5 days it was delivered. Top quality carpet w... See more

Rated 5 out of 5 stars

Dean helped us get out of a real pickle! Another supplier let us down at the last minute - Dean had what we needed, pulled it straight off the shelf and got it cut to size so we could collect it strai... See more

Rated 5 out of 5 stars

FLOTEX laid in kitchen, very pleased and looks great, I am looking at replacing my hall carpet, so much to choose from . Had Flotex in previous house about 35/40yrs ago and wears very well. Pleas... See more

Company details

  1. Flooring Shop
  2. Carpet Retail Shop
  3. Carpet wholesaler
  4. Flooring contractor
  5. Linoleum Shop
  6. Wood and laminate flooring supplier

Information provided by various external sources

Suppliers of flooring products built to stand the test of time. We have flooring solutions for both commercial & residential areas.

Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

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4.9

All reviews

(305)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First class service

Really pleased. Starting with the photo image to show what the tiles would look like - this was really effective and the finished result looked exactly the same. Samples and order arrived promptly. First class service.

16 October 2021
Unprompted review
Rated 1 out of 5 stars

Delivery chaos.

Ordered three items. They sent an email saying delivery would be 30/09/2021for 2 items and I assumed the adhesive. 28/09 2021 received email saying delivery now 7/10/2021.30/09/2021 floor tiles delivered early in pouring rain (no plastic wrapping) but no adhesive. They say adhesive Monday or Tuesday and rest of floor covering 07/09/2021. Three days at home for what should of been one delivery. Men to fit cancelled once and do not now when to book them again.

30 September 2021
Unprompted review
UK Contract Flooring logo

Reply from UK Contract Flooring

Hi Mick,
Yes I see there have been delivery problems, which we can only apologise for. This is more common at the moment with the known shortage of drivers accross the whole transport industry affecting service.
I can see Paul has been onto everything for you, and updating you each time we get an update from the manufacturer/courier.
Again apologies & I hope things will be better now with deliveries. And chase us up any time.

Rated 5 out of 5 stars

This is a good company

This is a good company , spoke with Frank initially who is very knowledgeable and following my choice of samples received, I had no hesitation in placing my order . Goods arrived on the date agreed. Can not fault my experience with this company.

24 September 2021
Unprompted review
Rated 5 out of 5 stars

I had a great experience using this…

I had a great experience using this company. The flooring was excellent, great quality and looks amazing in my kitchen area. I ordered vinyl sheet, and Frank was the gentleman that helped me with the payment process and ordering the right size. Great communication when I needed help with anything. Thank you

25 August 2021
Unprompted review
Rated 5 out of 5 stars

Marmoleum

Great price and Received in good time with no damage to the package, All good.

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Good customer service

Goods arrived on time, well packaged.

Carpet Tiles now laid and appear very good. Excellent service from UK Contract Flooring. No hesitation in giving the company a recomendation.
Reg Pegg

25 July 2021
Unprompted review
Rated 2 out of 5 stars

Very easy to use online ordering…

Very easy to use online ordering system, however when it came to returns it was not so easy.

After making a genuine mistake this company refused to let me return the floor tiles for an exchange.

Although they are local to me I would not use them again based on this 1st time experience.

23 July 2021
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, product as described easy ordering process - very happy with the service received.

23 July 2021
Unprompted review

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